Royal Sonesta Kauai

We are 50+ year Marriott Ambassadors. The Royal Sonesta acquired the hotel from Marriott and Marriott still has the adjoining time shares. We are staying in the time shares portion and were concerned that the “Marriott ethic” we are used to might be compromised in the hotel area which controls the food, beverage and pool. We are no longer worried! The Sonesta staff and facilities are still great and the “partnership” is seamless. Aloha!

Not a 4 star hotel but any measure but a decent stay. I would recommend paying a little more for a better stay if you want a luxury experience. Pros: nice pool, several hydrotherapy pools, tons of chairs, decent rooms, beach front access, staff seemed friendly Cons: older rooms (including updated rooms like Ocean View rooms), lack of communication about daily hotel activities, room service is expensive and selection is limited, beach towels are incredibly thin (like a paper towel is better quality

Great staff!!!! I visited on a day pass prior to a night flight to Denver and onto Chicago. I inadvertently left my phone in the lobby restroom and realized it within 15 minutes. Went back and nothing. Belinda (guest services), a gentleman at check-in and Devin and his colleagues with Security went above and beyond checking with the cleaners, housekeeping, the Marriott next door and checked all the wastebaskets/bins in the vicinity. Thank goodness someone turned it into the beach bar a few minutes after we checked there. No one knew who it was other than perhaps a local but really want to thank everyone at this hotel for their kindness and willingness to help a non-guest. This was a phone wallet with not only my phone but my ids, credit cards, cash, boarding passes for my return flights and my parking ticket for my car parked at O’Hare.

This hotel is gorgeous; the grounds are meticulously maintained. The food and drinks are top notch.There is plenty of shops, restaurants and spas within walking distance (1/4 mile)

The Royal Sonesta is a beautiful hotel. The grounds are beautifully landscaped The pool is huge. There are plenty of loungers and umbrellas. You can choose beach, poolside or both. The atmosphere is relaxing. We were in Kauai for the day on a cruise ship. We purchased a day pass and it was a wonderful experience. Would go there again!