Royal Sonesta Kauai

What an incredible stay! The complimentary shuttle came quickly, the drive to the resort was 5 min. (which is welcomed after getting of an airplane)! check in was a breeze. The room was clean and beautiful and I can't say enough about the staff. The pool and beach were amazing, and the Thursday Luau is a must do!

AVOID THIS PLACE. - This hotel is disgusting from the rooms to the service and should be avoided.. the second day of our honeymoon my wife and I left promptly after concerns for our health. We first arrived to an unwelcoming front desk attendant who didn’t even know our occasion even though it was noted on our booking. We were quickly told the room did not have a direct ocean view except for being on the balcony and looking sharply to the left; essentially a partial ocean view. This clearly nodded us off the instance of false advertising; the booking picture showed a full ocean view. We then called to ask from the room and were offered a complimentary upgrade to a “preferred ocean view” (for those reading, that’s what any other hotel would consider a true ocean view). Our new room was nice only initially, the view was incredible. Upon laying on the bed it was damp from the humidity in the room. We later noticed the AC was not working to cool the room to the desired temperature. We decided to give it some time (half a day and over night) only to notice the room was 2-3 degrees colder (when it should have been 8-10degrees) and no less humid. Upon further looking around the room we found the worst part, the mold and dust - EVERYWHERE (see pics). You can’t make this sh*t up, the trim of the glass doors, and hidden areas of the kick plates coated in black mold; It was disgusting and honestly disturbing for the price we paid. We asked to move rooms agin from the concern and were ignored by the front desk and management. In conclusion we ended up leaving the Royal Sonesta, in disgust and with a feeling to warn others of this dilapidated mess of a hotel - its lipstick on a pig. We ended up being saved by another popular hotel on the south shore willing to beat the rate of the Sonesta and our honeymoon moved on. Avoid this place and probably the Royal Sonesta brand at all cost.

Horrible security. Kicked me out of the gaming room while waiting for our room then argued with my kids!! Grow tf up! You suck! Don’t recommend

We are here now, Resort overview is Beautiful and staff very friendly. Unfortunately that where the positive ends. Booked through Costco which may have had something to do with room given. DO NOT under any circumstances accept room 1501. We requested ground floor close to pool what we got was a whole in the corner. No Cell service in room and I would not even give it credit for a garden view. The wing must be save for travelers with pets as we heard barking. Very few choices for food and extremely expensive. Very disappointing and because of that we will not return

DANGEROUS! AND BAD VALUE FOR TOP MONEY! The Haipu Tower has no security on the elevator- anyone off the street can access the elevators. To make things worse the adjacent parking lot is open to the public. The public can park there for free. They can also use the elevators if they wish with NO ELEVATOR CARD. However, if you pay $700 for a two bed room you have to pay $30 to park in the same lot where the public parks for free! It boggles the mind. The free loaders also take up the parking spaces so you suckers who pay to stay here have to valet -$40- or walk for a long distance AND pay $30. Plus us paying suckers have zero security. The Thursday Luau which is very expensive can be viewed for FREE. Yep park in the free parking lot and walk on in. Just pick a lounge chair on the beautiful beach for free and bring your food and drinks- nobody cares and it doesn’t matter to the resort. You also get to use the chairs for free all day. As long as you don’t ask for towels you are golden. You can also use the pool - plenty of people with no wrist bracelets , so enjoy for free! Avoid Luau if you don’t like flies storming the food. The attendants all stand around and watch the flies and do nothing. Ewww! You also only get housekeeping every other day- yes if you paid $700 per night. Nope only every two days! Clean your own room you lazy rich people who can afford this place! Worst of all you have to drink wine or cocktails out of paper cups. They said they could not provide us with glasses for wine or cocktails. It is not allowed. Screw them - take the glasses from your overpriced, weak cocktails back to your room. OR YMCA camp style folks. The restaurant on site stinks- the food and tables. If you order a lunch at 2:30 you don’t get a normal table. You have to balance the food on your lap on a sofa or a micro bar table that is too tall for the chairs. The food is also not very good and not surprising. Overall, this resort is the worst of the worst. The only thing saving it is the location. The pool is nice and the beach is nice if you like big waves - not a chilling beach with kids. It would be hard for them to ruin the beach even if they tried , but then again this is Kaua’i. This resort appears to be trying very hard to do that. The manager will answer this review with bla, bla, bla and fix nothing and not give a poop. Do yourself a favor and go somewhere else where your $700 per night for a Holiday Inn type room and no oceanfront views despite advertised- with two beds - will be better spent. Oceanfront view means crook your neck to see the beach. Hahaha! Signed World Traveler, Disgusted