Royal Sonesta Kauai

Our first trip to Kauai after spending 4 nights in Maui. Very different vibe here much more relaxed, less commercial and the people seem more friendly. A big shout out to Kailiand Daena who were super helpful in recommending some great outings including the zodiac boat trip along the cost and going to the canyon. Highly recommend hiring a car from the airport and using the hotel shuttle to collect and return etc. good location and newly refurbished rooms.

My family absolutely love that hotel . Beautiful grounds , beautiful pool , nice beach and beautifully renovated room with ocean / pool views . The energy was amazing. We were driving around the island so it was a great location for us , also the airport is just few minutes away but you can not hear any noise from it. We went couple times to Dukes and the food was pretty good and you still have amazing views . Just a walking distance from the hotel there are 2 coffee / breakfast shops . They offer delicious coffee , homemade bagels etc. I am so happy that my husband found this hotel because it was just perfect for our needs , I would love to come back!!!

We originally booked a standard room, but at check-in we decided to upgrade to a suite, and it was worth every penny. The suite was spacious, comfortable, and made our stay even more enjoyable. One of the biggest perks is the ample free parking, so there’s no need to pay for hotel parking. The beach is just steps from the rooms, making it incredibly convenient to enjoy the ocean whenever you like. There are also plenty of dining options both within the resort and nearby, so you’ll never run out of places to eat. Overall, we had a wonderful stay and would happily return.

Stayed 6 nights due to a conference. Many complaints from colleagues. Arrived to dirty rooms, blood on walls, stains on curtains, wash cloth in bathroom, bug in bed, hairs on night stands. Due to being full, difficult to change rooms, you need to get on waitlist. Room service/cleaning is every other day. No leis or welcome music. The bellhops forget about your luggage, so you have to fetch yourself. Parking is very faraway. Make sure to get the wristbands from the front desk for pool usage! For 500$ a night you expect more from a resort. This felt more like a budget hotel that didn't care about you, but wanted you to write a nice review on TripAdvisor. The rooms are loud with noising furniture on wheels moving about and reverberating through walls. It sounds like construction is going on. Difficult to get a good nights sleep, although I do see many flight attendants checking in. Pool closes at 10pm. Free fire pits turned off early around 9pm, which has you going near Kukui restaurant fire pits. Only thing is, this is for paying guests of the KuKui restaurant bar. They don't care if you have a wrist band or not, you won't be able to sit in this area. The fire torches around the property turn off early at 9pm. There is a large cruise ship that docks nearby and supposedly the place gets flooded with cruise-folks for two days. If you want silverware for your room - go to Kukui's restaurant for it. The staff will tell you that you can only have plastic wear, untrue No restaurant service at the pool. We didn't get staff coming up to us with menu's asking if we wanted to order anything. Instead, you have to walk to the bar. The catch is, in order buy at the bar you have to cover up your swimsuit. My friend's daughter was asked to cover up in her swimsuit while she was ordering an Acai bowl. The waitress went further and gave her attitude. My friends daughter was visibly upset repeating the waitresses unkind manners. Very difficult to find a front desk-manager. The good points are the grounds are well kept and lovely. The staff at Kukui's is very nice. Service is good there. Eventually was able to speak to a manager, who was helpful in escalating the poor stay, but stay was already halfway done and very frustrating. Sharing my experience so no one has to deal with this for 6 nights. I think it is is more of a 2 night stay kind of place. I am sure with a shorter stay a dirty hotel room, disturbed sleep, and service with attitude is more easy to forget. I read poor reviews before staying, but I saw that Royal Sonesta Lihue had been remodeled. I figured I would give the hotel a shot. Unfortunately 6 nights was too long.

Very nice and relaxing place to stay. Positive notes: 1. Location is fantastic. Shops, restaurants and beach at your fingertips. 2. Rooms are spacious and nice. 3. The view from the rooms. 4. The pool is unbelievable. 5. Very good price from Costco travel, includes parking and late checkout. Negatives: 1. Shirt and crocs were stolen in broad daylight at 730 am. Same morning couple on beach had their belongings taken. No reaction or recourse by the hotel other than check with lost and found. 2. Parking, there were days we could not park in the lot by out tower, hotel does not enforce parking rules, local do what they want. Big Negative we are paying to park, if you park in front of the hotel it is quite a hike to the tower we were in. Overall I would recommend this hotel, they could put a few steps in place to make it a great place to stay, control parking, and have security.