Swissotel Lima

I was helped by Almendra V. She was very helpful and pleasant and spoke incredibly well in English.

Enjoyed a dinner and drinks at the hotel lobby bar, high quality food and great service by Diego

Staff at the hotel was incredibly kind and friendly. It was one of the few hotels that accept us (being a family of 5) without overcharging crazy rates. And the children’s room connected to our suite was absolutely lovely.

While this hotel has a stunning exterior and lovely architecture, the experience inside was a major disappointment. The rooms are extremely outdated, and our bathroom had a persistent mildew smell — as if it had been mopped with a sour mop. The staff were unfriendly and, at times, downright snobby. No one greeted us when we drove up, and the front desk was neither welcoming nor helpful. When I noticed there was no tea or creamer at the in-room coffee station and asked for some, the clerk refused to assist and told me to order from room service. At checkout, no one asked how my stay was — it was clear she simply didn’t care. Staff frequently corrected guests in an abrupt manner. For example, when I tried to take a photo of the pool and pushed open the patio door, I was immediately yelled at to walk through the building instead — even though I was fully dressed, not in a swimsuit. All in all, beautiful structure, but the lack of warmth and hospitality makes this hotel feel unwelcoming from start to finish. I would not recommend staying here.

Thanks to Paula for great service and quick attention, very friendly and professional, way to go Paula!!!