Altis Avenida Hotel

We stayed at the Altis Avenida for several nights during our trip to Lisbon and couldn't have been happier with our choice. Our stay was arranged by Michael McHugh from Dream Makers Vacation Services, who did a wonderful job selecting this hotel for us. A really nice touch right from check-in: the hotel showed us a couple of different rooms and let us pick the one that best suited our needs — a small gesture that made a big difference. The room itself was spotless, with a wonderfully comfortable mattress and pillows that made for great sleep after long days of sightseeing. The location is fantastic — centrally situated and just steps away from a great café and an excellent pastelaria, perfect for grabbing a coffee or a pastel de nata before heading out for the day. Throughout our stay, the hotel staff were consistently accommodating, helpful, and attentive to anything we needed. It really elevated the whole experience. We'd highly recommend the Altis Avenida to anyone visiting Lisbon — great location, comfortable rooms, and wonderful service.

Checking in was efficient. Showed us to our room. Comfy, beautiful, all the amenities. Water, coffee, tea, shampoo, conditioner, body wash, soap, lotion, toothpaste/brush, shower cap. Fruited water and, sparkling wine and cookies in lobby everyday. Very comfortable beds. Lots of light in our roomWith 3 balconies overlooking Liberdade. Reserved the deluxe 2 bed suite. Black out shades. Across the street from the metro, Rossio train station. Bus routes and Tuk Tuk tour pick up 75 m from hotel. Surrounded by great shopping, eateries, restaurants. But most of all. The people are what made this hotel great. The front desk, the rooftop restaurant all were friendly and helpful. Highly highly recommend.

The room needs some updates. It is pretty small. The bathroom is tiny. They have bathtub and bidet but they are very difficult to use due to a small space. So I think it is nice to list it on the site but it is impossible to use. The breakfast was good. The location is good. They have a restaurant but you need to book it in advance so don't plan on using it. The most important part for me is customer accommodation. Sometimes it is better to loose some money to be able to get more. We stay for 5 days and paid for breakfast in advance but the first day we came we did not use breakfast so I requested refund from the hotel. I was told that I need to contact Expedia for this matter because I booked the hotel through them which I did and again I was told that Expedia contacted hotel and hotel refused to return my money. It is not a big loss for me but I think it is not appropriate to charge for something which we did not use. And they charge us city taxes even on Expedia site you can find information that all taxes included. So you can decide where to stay and I need to be more careful.

Outstanding stay - again. Nothing is too much trouble for the staff. Rooms are beautiful - with lovely views. Always lovely personal touches - like port and Portuguese custard tarts left in the room. Eva, on reception , was exceptional.

Hotel location is excellent, close to Lisbon' 5th avenue for designer shopping and a 10 minute walk to old town. The hotel restaurant and bar on the 7th floor is the perfect retreat after a long day sightseeing. The service is outstanding, the young lady who manages reservations for the restaurant is excellent, absolute credit to the hotel. All the staff are excellent from the front desk to the breakfast team as well as the bar and waiting staff on the 7th floor. One of the most enjoyable stays we have had. If booking a room ask for a balcony room, we stayed in 207, facing Lisbon's fifth avenue. Perfect stay!