Bairro Alto Hotel

Even before we arrived at the Bairro Alto Hotel(BA) I knew that the connection between the staff and the guest was special. Both the front desk/ registration staff and the concierge staff offered personalized service and advice. Many times hotel personnel offer perfunctory information. The BA staff researched questions I asked if they weren't certain of an answer. They were spot on with restaurant reservations. Their greetings were genuine and warm. The hotel location as has been frequently repeated in other posts was so convenient. We were able to walk from the Alfama, Chiado, Bairro Alto and Principe Real sections of Lisbon without any problems. Yes it is a very hilly city but if you are in good walking shape(or go in to training before your trip) you should have no problems. Almost all of the restaurants we had dinner at were within a ten minute walk. Plus we felt very safe walking at night. The hotel is located on a very lovely square. Although it is a busy location the hotel is very sound proofed. Physically, the hotel is beautiful architecturally both inside and out. The common areas are very boutique(ish). There is a fantastic coffee/pastry shop in the building. Although we did not dine in their fine dining restaurant it was posh and has a great reputation for gourmet meals. We stayed in a deluxe junior suite. The room was very large and beautifully decorated. Both the bed and the furniture were very comfortable. The bathroom was also large and modern. There was both evening and daytime housekeeping service where the room was cleaned and there was turn down service. Not only was our suite beautifully cared for but the housekeepers would organize all of our shoes, pens, loose clothing. They were like your out of town mom. I think the highlight of the hotel was the breakfast. Breakfast was served on a rooftop outdoor terrace. Physically the terrace was lovely. However, what made the venue so special was its gorgeous view of the river, the surrounding neighborhoods and the Christ statue(a twin of the Rio statue) across the river. We would enjoy the delicious a la carte breakfasts while chilling on the view of ferry boats plying the river and beautiful blue skies. As great as the aforementioned staff were the breakfast staff were, in my opinion the royalty of the hotel. Not only were they consummate professional but they were so friendly and warm. My hat's off to those wonderful people who made every morning so peaceful. So I guess you can tell how much Sharon and I loved the hotel. We thank all of the staff for making our six night stay celebrating our 42d anniversary so memorable. **** TIP Join the LEADING HOTELS OF THE WORLD of which BA is a participant. We received a significant discount on our room and some very special VIP gifts. We also received complementary round trip private transportation from the airport and then at the end of our stay to the airport car rental area. Neil/Sharon

There are 5 star hotels, and then there is 5+++ hotels like Bairro Alto! The staff is incredibly welcoming, warm and helpful. The room exceeded expectations like everything else. We booked a Double Prestige Tejo Room. It was very large with wonderful amenities including ample closet /storage space. The attention to detail is really what stood out during our visit - something very hard to find these days. And we loved the nightly surprises left in our room - including wine/cheese, one night "donuts" under glass - another night pastel de nata with port on another night and so on. Everything was so lovely. The rooms are immaculate and very comfortable. We slept very well on excellent mattresses/pillows. The staff works very hard I'm sure. The hotel is centrally located, but so peaceful once inside and in the room. Highly recommend this hotel. We'll be back! Enjoy Lisbon - it's fantastic!

Great value hotel Loved the rooftop bar

This hotel was in the perfect location to explore the city and restaurants. The staff went above and beyond. The room was very spacious and the shower was the best of our 4 hotel stay on this trip

Amazing location and staff! Everyone was welcoming and helpful. The rooms are beautiful and well insulated from the noise from the plaza just outside. Upscale hotel with a great rooftop bar/restaurant. Would absolutely recommend!