InterContinental Lisbon

Fabulous hotel where the service is definitely of 5 star standard. Wonderful friendly staff who make sure every request is taken care of. A private transfer was organised for us by Alvaro at the concierge desk & our driver Pedro was top class. The food is amazing in this hotel with great choices. We had breakfast in the main restaurant and the club lounge both were delicious. Easter Sunday brunch had such a fabulous offering and we enjoyed that meal so much.Club lounge staff were the best we’ve ever encountered in any hotel, both friendly and professional & gym facilities were excellent too. The bed was so comfortable which ensured a great rest. Front door staff and reception staff excellent also. We had a wonderful stay and are very grateful to everyone at The InterContinental, we will definitely be back many times.

Great hotel with great service. The gym is a bit tired and old but has all the basics. The only thing that’s lacking is a spa and pool, it’s almost unheard of these days for a hotel if this calibre not to have one. The other improvement I would suggest is the breakfast, the sausages and dumplings were quite dreadful but everything else was good.

We stayed at the Intercontinental for 5 nights celebrating an anniversary and as a family holiday. I read quite a few reviews about the professional service and friendliness of the staff and I have to say that we share their views on this. From the check-in right to our departure you feel treated and valued as as guest. In terms of location, I would say that is is about a leisurely 10-15 minute walk to the tourist centers ….. or an Uber ride or the metro that is close by. I can only comment about our room that was on the 18th floor with great views of Lisbon and the adjacent garden/park. The room’s soft furnishings and colors, complimented by the natural lighting are a wow factor. Cleaning is pretty great as well. Breakfast is good with a great variety with staff being available to serve in sufficient numbers. The standout was however the club lounge. After a day exploring the city it was always great to wind down and chat with the staff particularly with Francesco. The hotel also gave us a small compliment as they were aware we were celebrating an anniversary. All in all what sets this hotel apart is the professional and friendly approach and this 5 star review is well deserved.

I paid for a ‘room located on high floor’ and did not get one. I was put on the 8 th floor. Rooms start on the 4th floor and go up to the 19th floor. So there are 4 floors below me and 11 floors above me. In what world is this considered ‘high’? This was strictly a ‘bait and switch’ technique to get me to pay more money for the room. This is really infuriating because I chose this hotel months ago specifically because of its commanding views toward the old city and the river. I really wanted that view and confirmed it several times including at checkin.

I spent two nights at the InterContinental Lisbon and had a truly pleasant experience. The room was very comfortable and included a desk, which was a must have for getting some work done during my stay. The bed and pillows were exceptionally comfortable, perfect for a good night’s sleep. The staff were super friendly and welcoming. The hotel's location is excellent—central and convenient for exploring the city. Breakfast was another highlight, with a wide variety of options to choose from, catering to all tastes. Highly recommend for both business and leisure stays!