InterContinental Lisbon

I was honestly super impressed with every team member I've interacted with during my hotel stay. Thank you for making my family and my stay super memorable, the professionalism at this hotel is worth calling out! They were also super nice to upgrade us when I told them it was my Grandmothers first time visiting Lisbon from Hong Kong. Safe to say we will be choosing this hotel again when we come back!

Super impressive. From the start the lobby was spotless and nicely decorated with fresh flowers. Staff were genuinely friendly throughout - both at reception and at the bar, and the room was spotless. The air conditioning worked perfectly. I was upgraded to a river view room, which was a nice bonus. The location sits on Avenida da Liberdade and apparently Cristiano Ronaldo's penthouse is a couple of doors down, according to my Uber driver, which seems about right for the area (i.e. it's very upscale). The nearest metro (Marquês de Pombal) is around a ten minute walk and puts you on a direct line into the old town and Bairro Alto. The Estufa Fria botanical garden is right across the road and well worth an hour of your time! The one caveat: the WiFi was unreliable and streaming to the in-room TV didn't work. Staff mentioned that new TVs had just been installed and there were teething issues. 5G on my phone worked though, and everything else was so good that it didn't feel fair to knock a star off for what is a temporary and easily fixable problem.

We have stayed in this hotel before and it was excellent then but this visit really exceeded our expectations. As a Diamond Ambassador my wife and I were upgraded to a superior suite. We were celebrating my wife’s 72nd birthday and could not have wished for a better stay than in this hotel. The service at concierge level was highly professional with all requests addressed and exceeded. All staff are exceptionally well trained, professional and highly courteous. The general management team, Jean Heliere, Rita Lopo and Carolina Silva were so welcoming and exemplified all of the best in working as a team in hospitality. We will return soon and in the meantime thank you so much for making this such a special occasion.

The hotel is well placed in the city and an easy walk to central locations. On arrival I was allowed to check in early and given a complimentary upgrade. The room was of a good size and good views of the city. I had access to the club lounge which was a nice relaxing and peaceful experience. The staff in the lounge were great and greeted me by name every time I entered. They had a great breakfast selection and the food and drinks in the evening were also very good. If you want they will also do a complimentary afternoon tea service which did look good. The club lounge staff member Flavia was always on hand to get me any drinks or food I wanted and was always friendly and accommodating to any requests. The concierge was also very helpful in recommending and securing dinner reservations I wanted. On my departure day they were able to assist in a late checkout which was good so that I could change and refresh myself before my flight home. Very good experience and would definitely stay here again on my next trip.

We loved our stay at the Intercon Lisbon. It started with a personalized welcome letter offering assistance and requesting information about our arrival. We took advantage of their offer to arrange car service from the airport. We were happy we did. After being stuck in passport control for hours, our driver was waiting for us and we were at the hotel in less than 20 minutes. We arrived in the morning and so appreciated being able to access our room early. It was a quiet, beautiful and functional room. Service in the hotel restaurants, bar and coffee stand was terrific. The hotel’s location, across from a beautiful park, was wonderful for walking and felt far away from the tourist craziness. There are excellent restaurants within easy walking distance. The cafes and shops of the Avenida de Liberdade are also close by. When we return to Lisbon we wouldn’t think of staying anywhere else.