InterContinental Lisbon

From start to finish, our experience was amazing. We cannot give enough praise to the hotel and its staff for a wonderful stay and experience. *ROOM* As Diamond Elite guests, we were given a superb upgrade to a two story suite and it was stunning. Most importantly, a super comfy bed and decent air conditioning. We were on the 18th floor with a balcony offering stunning views across the city. The room was well appointed with two TVs, mini-bar/fridge and a Nespresso machine. The bathroom had a lovely shower and was immaculate throughout. *Location* Easy to reach from the airport (5 miles) and not too far to walk to the centre. Ubers are cheap and available everywhere meaning everything is within easy reach. *Staff* Wow, amazing and lovely people throughout. We especially appreciated the Club Lounge staff, notably Flavia and Carolina. *Housekeeping* The main service was excellent and our room was immaculate and clean. The evening turndown service was a little hit and miss though. *Food/Drinks* We ate in the hotel restaurant a couple of times and the food was top quality. There is a good selection of reasonably priced wines, too. The quality of the drinks and snacks in the Club Lounge were first class. The only criticism is that the Club Lounge "Happy Hour" only operated from 5-7pm, which meant that was the only time you could have a glass of wine there. Longer Club Lounge "Happy Hour" times would be a big plus. Overall, a truly wonderful experience. We look forward to a return visit in the future.

Lovely hotel, very attentive staff. My room was quiet, clean and had amazing views over Lisbon and the river.

I spent the initial part of a 16 day Spain/ Portugal trip at the Inter Continental Hotel in Lisbon. OUTSTANDING HOHEL! Great choice. The hotel is well located, the staff quite helpful, the rooms outstanding. I have stayed at many Inter Continental Hotels around the world and their facility in Lisbon measures well against any of them. Terrific service. The on desk was quite effecient, the concierge very helpful, the rooms outstanding .

What a big disappointment from our last stay 2 years ago. This was our third stay and my wife booked this thru her Chase Sapphire rewards. Check in was not great until my wife mentioned that one of the Management staff had contacted her about our arrival and then suddenly we were told our room was cleaned but needed to be "inspected". We were asked to sit in the lobby and she would come and get us when the room was ready. Forty minutes later, my wife gets a phone call from another staff person that our room was ready. The young lady was still at the front desk-obviously she did not come over. Breakfast was horrible. Three different people. One brought us tea, I had to track someone down to order an omelet which took over thirty minutes to arrive after asking a second time where my food was. The third person never came back with more hot water for another cup of tea. The good news is that I could not have breakfast the next morning since I had an early flight. They need to step up their service levels. Room service was very efficient. It appears to me that this has become a convention hotel.

Older hotel --has a 1970's vibe to it. Decent location, but not perfect--a bit of a walk. Breakfast was huge and good, as was the service. The room was dated and the hotel needs to be refurbished probably, but was a nice stay.