InterContinental Lisbon

Had a wonderful stay at the InterContinental Lisbon! The bed and breakfast was a perfect 10/10, and their afternoon tea was absolutely delightful. I’ll definitely be coming back!!

We were celebrating our 47th Wedding Anniversary and 50 years as a couple. This hotel is a class on its own,the welcome we received from Lara on reception at check in and her help during our stay was exceptional. From the minute we arrived we were made to feel very special. Twice we received Champagne and delicious chocolate strawberries to our room as well as a complimentary day at The Club courtesy of Tiago duty manager. João,the club manager also gave us another discounted day with a traditional High Tea. All the staff are so pleasant and demonstrate guest first principles Breakfast is superb and high quality where a chef will cook eggs on request from omelettes to anything really. The atmosphere in breakfast room very good ably supervised by Wanda F@ B Assistant Director - first class and a lovely person. Rooms and Housekeeping are a well oiled engine and everything is immaculately done. So clean. Centrally located this has to be the best in Lisbon. Thank You to all the team who made this occasion so special. We will return soon. Lynda and Derek Keith

I chose a classic room for 3 nights. The experience was magic. The hotel by itself, the great service from all the staff in the hotel. Check in was great with a man who spoke very well French. All the front desk team does a great job for any question we have. Very helpful. They remembered I wanted to meet someone and they asked me day after if I met him. The service is at the best. For me it is the best hotel of Lisbon. And when only the night receptionist is at the office, no one but those who have the room key can enter freely. The breakfast is really awesome. You can order any hot drink you want and they bring it to you. The buffet is amazing, large choice of products: salted, sweet. Special mention to Maureen who is so friendly with every customer in the hotel. She makes you start a great day. Thank you so much for this experience

Choosing a 5-star hotel means seeking the highest quality service. From our arrival until dinner, we received impeccable service from dedicated staff, like P. Santos in the restaurant. Every staff member is there to answer your every question and ensure you receive the best possible service and attention. Congratulations! You deserve this review from my 29 years as a diplomat who has traveled the world.

The rooms are clean, comfortable, and quiet. There's an adequate number of electrical outlets and USB ports. In terms of location, potential guests should be aware that while it is in front of a park and on a quiet street, there's not much of a choice of restaurants on that side of the park, so eating out will usually need a walk of at least 15 minutes, involving climbing (the park is sunken, so one has to go down and then back up again). The hotel restaurant is nice, but pricey. Also, while it is a fairly easy 700 m walk TO the nearest metro stop (Marquês de Pombal), since it's downhill, the walk FROM the metro station is a bit of a schlep. I certainly wouldn't try it with luggage. You will probably use a ride-share service or taxi most of the time. My most important admonition, though, is to check your bill when you check out. We had two major errors. First of all, we were told we'd get 15 Euros per day as restaurant credit as Platinum Ambassador members, but they "forgot" about this. Also, a couple of days before we checked in, we were asked to pay a 100 Euro supplement if we wanted to check-in early. We gladly did so, since we came in by cruise ship, so needed to check-in around 10 AM. However, when we checked out we were charged a second time. We were told this was temporary, but this was not reversed, and I had to contact my credit company to get the double-billing taken car of. Much as I like the InterContinental brand, I probably won't stay here on my next trip to Lisbon, since I don't want to reward dishonesty.