Pousada de Lisboa - Praca do Comercio

Nice location and building. But it is heavily overpriced for what you get. We had a Premium Room The bathroom is a glass box in the middle of the room screened by a curtain. That makes the room feel small. There is no way to stop water splashing out of the shower when using it, and it flowed out of the bathroom into the room itself. That is really poor design. The shower is over a bath with no sliding glass screen to cover the entry point. No kettle for making a cup of tea or coffee. That would seem to be a basic facility. As others have said the swimming pool is small with no changing facilities. We had friends staying nearby in good hotels at a fraction of the cost. And I would suggest that is a better option. There is no particular benefit from its location compared to other hotels as the tourist area is relatively small and compact and everything is in walking distance. If value for money is a criteria I would suggest using a different hotel and using the saving in cost to spend on experiences in Lisbon where most tourist things are relatively expensive.

We loved our stay here. Fabulous location within walking distance of great restaurants, coffee shops and of course the river, which we could see from our window. The hotel were able to accommodate our request to have our two rooms next door to each other, as we were travelling as a family of 5. We were really grateful for this and any other small issues we had were handled exceptionally well by the team. The building is beautiful and we made good use of the swimming pool. It is small but does the job. Our rooms were pristine and checked in on multiple times a day. We did not manage to eat in the restaurant but my husband and son had a few drinks at the bar and commented on the impeccable service. We were even given a small gift of a traditional Portuguese tile upon our departure. All in all, we would throughly recommend staying here.

This is no doubt a very beautiful and historic building filled with artworks and the very central situation is its strongest draw card. And, still on the plus side, the staff were friendly. What was a great disappointment was my room. Not at all what one would expect from a very expensive luxury hotel. (Prior to my stay here I stayed in very nice hotels in Budapest and Prague, where, even though they were much less expensive, the rooms were fabulous and very welcoming, with great amenities, comfortable beds and storage space.) My room was so very basic, with thin walls, hardly any storage space, no USB ports, a very basic coffee machine (and a kettle and tea bags I only received on request, as if it is not usually expected) a slippery shower (yes I did receive anti slip mats on request), no desk to speak of as all the room was taken up by the kettle and cups for tea making. It was just not a very welcoming room. It felt as if whoever designed this hotel (from whatever it was before) tried to squeeze in as many as possible rooms (to the point of having the shower right next to your bed, partitioned by a glass wall and curtain), all to maximize profit. That is a shame as it could have been so much more, such as comfortable and aesthetically pleasing.

Beautiful Hotel and excellent location. The Receptionist are amazing and will go out of their way to ensure you are happy and that you have everything you need at all time. They put a lot of time into making our stay very special. Everything from scheduling flights, having amenities brought to our room, making dinner suggestions and reservations for us and giving us guidance the entire time we were there. The Receptionist went as far as to give us great suggestions and recommendations for our say in Algarve. When we return to Lisbon, we will continue to stay at this hotel. It is well worth it and you will be very impressed with the restaurants and service.

Beautiful hotel in the perfect location! The hotel and the rooms are very nice, the staff is exceptional! The entire staff was super friendly and helpful with any and all needs. It was my mother’s 70th birthday while there, they sent a bottle of champagne and dessert to the room for her. Rooms are large and comfortable, breakfast buffet is very good with a large assortment of options. I will definitely stay here again!