Pousada de Lisboa - Praca do Comercio

This is no doubt a very beautiful and historic building filled with artworks and the very central situation is its strongest draw card. And, still on the plus side, the staff were friendly. What was a great disappointment was my room. Not at all what one would expect from a very expensive luxury hotel. (Prior to my stay here I stayed in very nice hotels in Budapest and Prague, where, even though they were much less expensive, the rooms were fabulous and very welcoming, with great amenities, comfortable beds and storage space.) My room was so very basic, with thin walls, hardly any storage space, no USB ports, a very basic coffee machine (and a kettle and tea bags I only received on request, as if it is not usually expected) a slippery shower (yes I did receive anti slip mats on request), no desk to speak of as all the room was taken up by the kettle and cups for tea making. It was just not a very welcoming room. It felt as if whoever designed this hotel (from whatever it was before) tried to squeeze in as many as possible rooms (to the point of having the shower right next to your bed, partitioned by a glass wall and curtain), all to maximize profit. That is a shame as it could have been so much more, such as comfortable and aesthetically pleasing.

Beautiful Hotel and excellent location. The Receptionist are amazing and will go out of their way to ensure you are happy and that you have everything you need at all time. They put a lot of time into making our stay very special. Everything from scheduling flights, having amenities brought to our room, making dinner suggestions and reservations for us and giving us guidance the entire time we were there. The Receptionist went as far as to give us great suggestions and recommendations for our say in Algarve. When we return to Lisbon, we will continue to stay at this hotel. It is well worth it and you will be very impressed with the restaurants and service.

Beautiful hotel in the perfect location! The hotel and the rooms are very nice, the staff is exceptional! The entire staff was super friendly and helpful with any and all needs. It was my mother’s 70th birthday while there, they sent a bottle of champagne and dessert to the room for her. Rooms are large and comfortable, breakfast buffet is very good with a large assortment of options. I will definitely stay here again!

It's a gorgeous, historic hotel, perfectly located on the main square near the water. Tons of restaurants, cafes, shops and historic sights are within easy walking distance -- or you can hire a taxi from the taxi stand on the square or try Lisbon's public transit system (although the staff didn't seem to actually know any of the trolley car routes). Our room was large and comfortable, and we enjoyed just exploring the Pousada which has a colorful history, even once a police headquarters. Art and collectibles are scattered throughout the hotel. Their indoor pool is nice but a bit hard to find. In fact, we walked right past the entire hotel initially because the signage is a little-too-tastefully set back from the street. Every afternoon, the tea and cookies were great!

The hotel is spectacular; from the perfect location in Lisbon to the beautiful interior of the property. The amenities were lux, and the front desk very helpful even at 4 am when we were departing. The rooms are a good size, and as I mentioned very luxurious. The breakfast buffet had something for everyone and the outdoor café reminded us of Paris. We will be back!