Pousada de Lisboa - Praca do Comercio

We booked this hotel for 3 nights and we didn't like find the service , restaurant or the room of 5 star hotel . It is a 4 star hotel only . The location is perfect For the price we expected a 5 star hotel .

Booked the hotel through Virtuoso so got the free breakfast and fortunate to get the upgrade on the first stay. The hotel is in the center of everything...everything within 15 minutes of it. It has classical elegance and the most amazing staff including Daniela at reception. The breakfast was terrific in the inside courtyard and the food was wonderful. Briefly went up to Porto and was happy knowing that we were returning to this hotel for two more nights. Would definitely stay again!

The Pousada offers an enviable location right on the Praca do Comercio. Unfortunately, the service we received at the bar was very disappointing. We ordered drinks, and waited and waited and waited for two very simple drinks (a port and tonic and a gin and tonic). The drinks arrived without the nibbles which were delivered to every other table. We asked for them and were assured they would arrive shortly, but they never did. While the view of the Praca do Comercio was terrific, we were twice interrupted by vendors. One of the vendors greeted our neglectful server, and they seemed to be friends. Did they have an arrangement by which the patrons would be subjected to unwanted solicitations? When we finished our drinks, we waited and waited and waited until I fetched another server who presented me with a bill suggesting a 20% tip! Not only was the service awful, a 20% suggested tip is far beyond what is customary in Lisbon, even at "luxury" establishments. I tipped one euro and regretted doing so. The public spaces in the hotel are palatial: marble statues and thick red carpets. We got good service from a bellman when we had trouble getting a cab. The "continental breakfast" was incredibly bountiful and varied. It was served in a several story atrium that was quite picturesque. We were celebrating a milestone birthday and received an upgrade. This hotel has potential. But bad service (and mediocre service) is memorable. Even the two desk attendants, while not rude, seemed to be going through the motions. They did not smile or convey any sense of enthusiasm about the hotel or serving guests. The servers in the breakfast room, while certainly competent, did not convey any sense of warmth. Most of the staff seemed to view the guests as a nuisance that had to be tolerated. We stayed at the nearby Corpo Santo during the first portion of our trip. The setting and the location are not as favorable as the Pousada Lisboa. But the service was the best we have ever experienced. When we are next in Lisbon, we will choose the hotel with the best service (hint: its NOT the Pousada Lisboa).

Nice location and building. But it is heavily overpriced for what you get. We had a Premium Room The bathroom is a glass box in the middle of the room screened by a curtain. That makes the room feel small. There is no way to stop water splashing out of the shower when using it, and it flowed out of the bathroom into the room itself. That is really poor design. The shower is over a bath with no sliding glass screen to cover the entry point. No kettle for making a cup of tea or coffee. That would seem to be a basic facility. As others have said the swimming pool is small with no changing facilities. We had friends staying nearby in good hotels at a fraction of the cost. And I would suggest that is a better option. There is no particular benefit from its location compared to other hotels as the tourist area is relatively small and compact and everything is in walking distance. If value for money is a criteria I would suggest using a different hotel and using the saving in cost to spend on experiences in Lisbon where most tourist things are relatively expensive.

We loved our stay here. Fabulous location within walking distance of great restaurants, coffee shops and of course the river, which we could see from our window. The hotel were able to accommodate our request to have our two rooms next door to each other, as we were travelling as a family of 5. We were really grateful for this and any other small issues we had were handled exceptionally well by the team. The building is beautiful and we made good use of the swimming pool. It is small but does the job. Our rooms were pristine and checked in on multiple times a day. We did not manage to eat in the restaurant but my husband and son had a few drinks at the bar and commented on the impeccable service. We were even given a small gift of a traditional Portuguese tile upon our departure. All in all, we would throughly recommend staying here.