Sheraton Lisboa Hotel & Spa

I arrived at 9am, I was given a room but was not upgraded as part of my Platinum Elite benefits. The staff did not inform me about my Executive Lounge Access as well, the staff did not ask me about the welcome gift. I had to find their assosicate just to ask for the welcome gift which I believe they should proactively ask upon arrival

We loved everything about the Sheraton Lisboa Hotel and Spa. The pool was really nice and refreshing. The views from our 21st floor room were spectacular. The staff is what really makes this hotel shine. The service is phenomenal. Of special note Caesar at the front desk and Ismael at the bar/lounge made our stay so special and memorable. Without a doubt, we would stay here again and would recommend this hotel to all of our friends .

I had a wonderful stay at the Sheraton in Lisboa. My room was upgraded upon arrival, which was a lovely surprise, and I was given a welcome gift of pasteis de nata, and the reception staff were exceptional – too many names to remember, but each of them made me feel very welcome. A special thanks to Carlita at breakfast, who was so attentive and thoughtful, even remembering my knee needs, which I greatly appreciated. At the pool, Nuno the barman, along with Ali, were outstanding – attentive, kind, and always checking in on guests to make sure we were comfortable. I would also like to thank the spa staff for their kindness and professionalism. The room itself was spotless, very comfortable, with excellent amenities, I especially loved the Ghilchrist and Soames toiletries. The hotel’s location was perfect. Overall, everyone at the hotel contributed to a truly memorable experience, clearing shoring their live for their job. I would definitely stay here again. Obrigada!

We stayed here for four nights, from August 29 to September 1. Check-in was smooth, and the lady at the front desk was very kind. As a welcome, reception offered us two natas, which was a nice touch. The room was a good size, with a bathtub/shower combination and a separate toilet in the same area. Beds were comfortable, and it was nice to have coffee, tea, and complimentary water provided daily. Breakfast was fine — not the best we had on this trip, but not the worst either. The hotel has a nice pool, jacuzzi, and sauna, and there’s also a spa offering massages and facials for an extra fee (we didn’t use the spa). Overall, the hotel feels modern and pleasant. The only thing I didn’t really like was the brown carpet in the dining areas, hallways, and room — it made everything feel dark and a bit drab. Ceramic flooring or a lighter carpet would make a big difference. Because of that, I’m not sure I’d choose to stay here again.

This is one of the best hotels we have ever stayed in. The service, rooms, food, and location are all very impressive. Stay here when you are in Lisbon!