Sheraton Lisboa Hotel & Spa

This hotel is in a great location downtown with walking distance to a local park and tour buses. The rooms look updated and clean with adequate amenities. The breakfast was plentiful with a great variety to choose but the coffee is strong, although they have choices. The roof top pool looked inviting with a large hot tub. Sun tanning is a choice. A fantastic visit.

Almost all the rooms have black carpeting that makes them look old and dirty. Carpets are no longer used in modern hotels and are inexpensive to remove, so I don’t understand why they keep them. On the upper floors, the carpets have been taken out, but they have placed rugs under the bed instead, and I also don’t understand why they don’t remove those and simply leave the wooden floor exposed. The room doesn’t have a central light switch next to the bed, so you have to get up to turn off each light individually. The air conditioning is extremely noisy. The windows were quite dirty during my stay, although the positive side is that they can be opened. Another detail that bothered me was the desk: the chair is uncomfortable, and the table surface is reflective, which makes it impossible to use a computer mouse without placing a piece of paper underneath. The bathroom follows the current trend of removing walls and replacing them with glass partitions, which greatly reduces privacy. That’s fine if you are traveling alone, but I wouldn’t recommend it for couples. Another irritating feature is the shower. The showerhead is fixed to a rigid device that prevents it from being used like a normal handheld shower. It can only move up and down, which is very inconvenient. I have no idea why they designed it that way. Breakfast is below the standard expected for a hotel in this price range. They have the basics, but they are missing higher-end touches such as pastries or baked goods. The fruit selection is limited (melon, pineapple, kiwi), with no options like grapes or mango that are common in upscale hotels. The live cooking station makes eggs but, for example, doesn’t offer pancakes. The restaurant, there is only one, is also below expectations. Particularly annoying is that they charge a single guest five euros for a one-liter bottle of water. Overall, this hotel was frustrating because all these issues are low-hanging fruit, small and easy improvements that could genuinely transform the experience of what otherwise has the potential to be a very good hotel.

This was one of the nicer Sheratons we’ve stayed at. It definitely looks and feels more upscale than most. The location was very good, and we were able to walk many places from the hotel. If we wanted a break from walking, we jumped in an Uber. Be prepared for lots of hills if you are walking. The staff was friendly and the room was very nice. The bed felt more like a Westin or Marriott than a Sheraton. It was very comfortable! I would definitely stay here again.

Clearly Customer Service is a high priority at this hotel. The staff that works hard at the front desk, specifically Joao P., welcomed us like family and worked hard (and successfully!) at getting us into our room early. The Concierge was so kind and made our dinner reservation (for our favorite restaurant) efficiently. Our bags, (5 f them; long story) were delivered to our room, almost before we got there! For an operation this size, to have very real and helpful people was just delightful. Go Sheraton! You are doing GREAT in Lisbon!

We stayed here a couple of weeks ago, near the end of September and was downright astonished how amazing the service was. From trying to learn as much Portuguese as we could (Thank you all teachers on staff) to just relaxing at the bar every night. Speaking of the bar staff: We send many wishes of gratitude your way, as you were friendly, helpful, and we enjoyed your company. I did not get a chance to get names, yet we were their every night for 5 days, because it was such a relaxing place, with really great service. We will definitely stay here again when next in Lisbon, if anything, just to say hello to the incredibly warm staff. Thank you for making our stay wonderful.