Sofitel Lisbon Liberdade

Beautiful hotel!! Good location and great staff Nearby transport area and shopping I totally recommend this hotel….❤️❤️❤️

We are Accor Plus Platinum members so often try to book Accor Hotels when ever we can. Arrival at the Hotel from Lisbon airport was pleasant : we used the Hotel Pick up service. It was mildly concerning that the driver called us to say that the waiting time of 1 hour was up and he would leave or the hotel will need to charge extra! it was 55 mins from the stated arrival time but it appears he arrived at 12 noon for a flight scheduled to arrive at 12.35. Lisbon Immigration is absolutely chaotic : took us over 1 hour to get out. 6 E-gates for around 400 people ! It was a very expensive ride in excess of AU$125 and Bolt Ride Share took us back on our departure for AU$20! Arriving at the hotel our room was ready and we were grateful for early check in. The Hotel is located in one of the most central areas of Lisbon with beautiful tree lined streets. There was no acknowledgement of our platinum status. We had room 509: facing the beautiful trees of the Avenue. Triple glazed windows kept the noise out mostly . The rooms are well appointed but small. Suitcases were on the floor with almost no space to walk. The Bathroom has been renovated and was clean and functional. An Illy Coffee machine in the room and complimentary drinking water. The amenity that was delivered to the room was less than impressive having stayed at many Sofitel Hotels in the Asia Pacific including Australia and New Zealand. We were not offered an upgrade and on inquiry were told that the booking was made under an Accor Classic membership which is hard to explain since my App showed the booking was made using the Accor platinum membership account. The generic letter of greeting from the GM suggested that they did not know our tier status since the letter encouraged us to join Accor !. The Hotel was fully booked. The location is likely one of the most convenient with walking access to many sights and restaurants. We had dinner at Matiz Lisboa the Hotel restaurant. Excellent service and a genuine effort to showcase Portuguese cuisine. Thank you. Breakfast was an amazing affair with a Buffet to satisfy every taste and an A la Carte menu from which you could order as well. Notable was the quality of the produce from the juices , fruit, the patisserie items and the cheeses. The service from Rita who waited on us most of the mornings and Helena was exceptional. Attentive but unobtrusive.THANK YOU. The only weak link might have been the coffee ( latte ) which was machine made and inconsistent. The overall experience was excellent with exceptional staff. Thank you Duarte ( Guest Relations Manager) for speaking with me regarding some of our concerns. Extending a little Goodwill may no doubt earn The Sofitel some accolades and sincere gratitude, especially given the cost ( approx Euro 600) of the lowest tier room, rather than relying on its location and Brand Recognition for returning guest bookings.

We stayed at the Sofitel Lisbon two years ago, came back this time with the kids, and will be returning again in two months - that says it all... Perfect location, wonderful staff, excellent breakfast, spotless rooms, and truly the most comfortable bed in the world. The kids loved it. There’s a warm yet elegant atmosphere throughout the hotel, and the bar is excellent.

We really enjoyed our 4 nights stay at Sofitel Lisbon. The hotel is in a super convenient location, right across from the subway station and close to many shops, cafes, and main attractions. The staff were friendly and helpful, always ready to assist with anything we needed. Our room was clean, cozy, and comfortable. Overall, it’s a lovely hotel with great service and location — perfect for exploring Lisbon.

We had a very disappointing experience with this hotel. When we booked, the confirmation email clearly stated that children under 13 stay free. However, upon arrival, we were shocked to be charged an additional $300 per night for our 2-year-old. This felt not only unreasonable, but also deceptive, given the written confirmation we had in hand. When we raised the issue with staff, the response was dismissive and unhelpful. Rather than honoring the stated policy, they insisted on the charge. This left a very sour impression and turned what should have been a pleasant stay into a stressful and frustrating one. For a hotel in this price range, I expect honesty, transparency, and respect for guests. Unfortunately, this property failed in all three areas. I cannot recommend staying here, especially for families.