Sofitel Lisbon Liberdade

It was a fine hotel... Would certainly say it's 4 star, not 5 star. At first, I thought, "ok, so this is what a 5 star in Portugal is," but then I stayed at another 5 star in Portugal and now know it's not. The hotel was nice, don't get me wrong, but things were hit and miss, and the location really isn't that great unless all you want to do is shop. It's on the high-end street, and yes, techincally 15-20 minutes from everything, it takes forever to get a Bolt/Uber and getting out of the street takes 10 minutes on its own. It's at the bottom of all the hills so if you want to walk anywhere besides the tourist area on the water, plan to walk up steep hills! Doorment only offered helping certain people with their luggage or getting them taxis. Certainly serves an older/retired crowd. The bar/loung/lobby was filled with them. If this is your crowd, rock on, but if you're in your 30s or 40s, may not be the vibe you want. Breakfast at the restaurant is totally not worth 30 Euros, or even a la carte. Problem is there aren't many other options nearby (unless you walk up a BIG hill 15 minutes). First morning I did buffet, and there just isn't a huge selection. Next day I decided to do a la carte, I ordered coffee, an omelet, and yogurt... but also water and milk for my coffee, which were additional charges. So it came to 27 Euros. The room was quiet on the back side of the hotel, so I liked that. The bed was comfortable but, certainly sank in certain spots and the pillows way too light and I got bad knots in my neck. Maybe that's me though. As far as the bathroom, personally I don't like a shower that doesn't have a shelf/way to put your own stuff (any form of face wash). And no light switches inside the bathroom, so you have to turn on the lights outside the bathroom... annoying if you are sharing the room with another person. The handheld head in the shower didn't stay in the holder. I get these are personal preferences, but annoying in my opinion. But the real kicker was the housekeeping. After the first day, the shower gel ran out so I asked the front desk to please make sure they refill it. When I get back that day, they didn't refill it, but instead put a whole new bottle in the shower. Ok, fine... but then the next day, the housekeeping took the new bottle and hadn't refilled the shower gel in the original bottle!!! They also didn't refill the toilet paper one day (I called, and someone - 40 minutes later - brought up two roles and gave me a weird look), and never refilled the toiletry/ammenity kit (ie, cotton swabs) once on my 4 night stay. When I did request an iron and ironing board, they brought it quickly and were very nice. Upon checkout I was planning to tell them about all this, but they never asked how my stay was. They also didn't ask if they could help with my luggage/get me taxi/etc. They just asked if I had anything from the mini bar. If I were to do it again, I would stay in Principe Real at the top of the hill. OR at 'The One' - I went there for their wine bar, and it was immaculate and all of the professionals and clientele were certainly 5 star. If Sofitel had labeled itself as a 4 star, I would have been satisfied.

Had booked the biggest suite on the ninth floor. one week prior i was informed that due to weather conditions was not avail and i was moved to a smaller one. Was not at all happy for the change or the fact i was not asked if i wanted to stay at a different room I was offered a disc for the smaller suite, which i appreciated and they took care of the transfers from and to the airport without charge. i found also a bottle of champagne in our room. At lest the management did everything possible to make up and try to make us happy. the smaller suite had a smaller than liked bedroom, but the veranda was super nice to have a beer and a cigarette good breakfast , overall a pleasant stay. would return

I was here for business and had meeting in the hotel itself. Nice room, nice breakfast and friendly staff. Didn’t get to explore much outside so not sure of location but did see a metro station exit outside the hotel. Overall a great stay and recommended.

The hotel is small, cute, extremely well located. Very convenient to walk to many of the places to visit. Avenida Luberdade, where the hotel is located is a beautiful street where you can take a walk along the best high end brands. The employees at the hotel are extremely helpful and attentive. What I like about this hotel is that it is small and more personalized. It has concierge services which is helpful. The room amenities are good. My only comment is the room size which I found a little too small and also that the rooms located facing Avenida Liberdade can be a little bit noisy even though their windows have a a special noise reduction treatment. Overall my stay was good. I stayed for six nights. Food wise I was not very fond of the food offered at their Matiz restaurant. I had diner twice there and it was not as good as I would have expected. I would recommend it and would also consider coming back to stay there when traveling again to Lisbon.

We chose this hotel based on location and star rating. We were not disappointed. Our room was small but well maintained and very comfortable. The bed was especially good with really good quality linen and pillow top, and proper feather pillows. The air conditioning worked well and we were cool enough to sleep well. Always appreciate an evening turn down service and this included a thoughtful set up to make Camomile Tea to help us sleep. When we noticed our housekeeper had not given us a coffee top up for our second day we called and this was rectified immediately and graciously. Staff at the front desk and at the door were really welcoming and helpful and the location was perfect for a weekend of sightseeing. If we return to Lisbon the Sofitel would be our first choice of hotel. A really lovely weekend stay.