Sofitel Lisbon Liberdade

We had a very disappointing experience with this hotel. When we booked, the confirmation email clearly stated that children under 13 stay free. However, upon arrival, we were shocked to be charged an additional $300 per night for our 2-year-old. This felt not only unreasonable, but also deceptive, given the written confirmation we had in hand. When we raised the issue with staff, the response was dismissive and unhelpful. Rather than honoring the stated policy, they insisted on the charge. This left a very sour impression and turned what should have been a pleasant stay into a stressful and frustrating one. For a hotel in this price range, I expect honesty, transparency, and respect for guests. Unfortunately, this property failed in all three areas. I cannot recommend staying here, especially for families.

Worse experience and racism Julia and nono r the worse staff ever been so disappointed booking a room for 2 nights but sadly we stayed 1 night room are stinky when i asked if i could change it they been ignoring me laughing with their language i feel lost anyway thanks to sofitel for having unprofessional staff

The Restaurant was amazing, the breakfast was good and we have dinner at Matiz Restaurant at 2 evenings of our vacation because the service and the foods were incredible. Kamara was sı kind and help us while choosing our food. Room was clean and the hotel personal was kind. We will recommend here to our friends.

Sofitel Lisbon Liberdade made our stay extra special! They surprised us with complimentary champagne and a delicious chocolate cake for my wife’s birthday. Beautiful hotel, perfect location, and top-notch service. Truly memorable!

We stayed at the Sofitel Lisbon Liberdade in late July 2025, following the conclusion of a Mediterranean cruise. We had been somewhat overwhelmed by the choices of hotels in the city and landed on this one given the positive reputation of the Sofitel brand and its location along Av. da Liberdade. Indeed, its location was a major feature, as we easily made our way on foot to Principe Real, Bairro Alto, Baixa de Lisboa, and the waterfront. (Just be prepared for hills, as you would in most places in Lisbon!) We walked to Rossio Station one day to catch a train to Sintra and another day, we went the other direction to catch the on/off bus tours at their central location. As Canadians, we also loved that Av. da Liberdade was a tree-filled avenue with a separate, central walking corridor dotted small cafes, much like you would see in Barcelona. We don't have those kinds of streets back home! We loved how quiet our room and floor were for the duration of our stay. While we didn't eat at the restaurant, the menu and food looked great. Hotel staff were pleasant and helpful, including offering evening turndown service, which we didn't use. There were some small areas for improvement at the Sofitel that I didn't expect at a higher end hotel. First, the wifi was surprisingly slow. Second, some aspects of the room didn't work: the fan for the bathroom (it got pretty steamy in there and started making the room humid) and the safe. Finally, when we arrived early, the check-in desk told us they'd text us when our room was ready, but they did not. These were small concerns with the experience, but overall, we were quite pleased with the hotel.