Sofitel Lisbon Liberdade

Worse experience and racism Julia and nono r the worse staff ever been so disappointed booking a room for 2 nights but sadly we stayed 1 night room are stinky when i asked if i could change it they been ignoring me laughing with their language i feel lost anyway thanks to sofitel for having unprofessional staff

The Restaurant was amazing, the breakfast was good and we have dinner at Matiz Restaurant at 2 evenings of our vacation because the service and the foods were incredible. Kamara was sı kind and help us while choosing our food. Room was clean and the hotel personal was kind. We will recommend here to our friends.

Sofitel Lisbon Liberdade made our stay extra special! They surprised us with complimentary champagne and a delicious chocolate cake for my wife’s birthday. Beautiful hotel, perfect location, and top-notch service. Truly memorable!

We stayed at the Sofitel Lisbon Liberdade in late July 2025, following the conclusion of a Mediterranean cruise. We had been somewhat overwhelmed by the choices of hotels in the city and landed on this one given the positive reputation of the Sofitel brand and its location along Av. da Liberdade. Indeed, its location was a major feature, as we easily made our way on foot to Principe Real, Bairro Alto, Baixa de Lisboa, and the waterfront. (Just be prepared for hills, as you would in most places in Lisbon!) We walked to Rossio Station one day to catch a train to Sintra and another day, we went the other direction to catch the on/off bus tours at their central location. As Canadians, we also loved that Av. da Liberdade was a tree-filled avenue with a separate, central walking corridor dotted small cafes, much like you would see in Barcelona. We don't have those kinds of streets back home! We loved how quiet our room and floor were for the duration of our stay. While we didn't eat at the restaurant, the menu and food looked great. Hotel staff were pleasant and helpful, including offering evening turndown service, which we didn't use. There were some small areas for improvement at the Sofitel that I didn't expect at a higher end hotel. First, the wifi was surprisingly slow. Second, some aspects of the room didn't work: the fan for the bathroom (it got pretty steamy in there and started making the room humid) and the safe. Finally, when we arrived early, the check-in desk told us they'd text us when our room was ready, but they did not. These were small concerns with the experience, but overall, we were quite pleased with the hotel.

The Sofitel is a nice hotel in an amazing location close to shopping and the main attractions of Lisbon. The rooms were not super roomy but were clean and well maintained. The bathroom, in particular, I found a little bit cramped, but was well appointed, and was mostly well lit. The shower was a bit dark for my liking since there was no light in the shower, but having a standing shower was a major plus. My biggest complaint though—and the reason why I couldn't give this hotel a perfect score—is that our room had a strange musty smell, and the lobby oftentimes smelled slightly of sewage. The problem with the smell in the room was specific to our room, as we had family staying in another room on the same floor and their room had absolutely no smell.