Sofitel Lisbon Liberdade

I gave this hotel Five Stars, because it has the best location. I tend to stay at high end Accor and Marriott properties. Stayed here for business. Staff was very warm and accommodating. Check in was smooth even for an early time at noon. Checkout was quick and efficient even at 3am. Room is a bit dated but clean and bed was super comfortable. WiFi was good and fast. TV had numerous English, Portuguese, French and other stations. One negative is the breakfast area. It can be very crowded especially with large tour groups descending upon it at once. When that occurs staff can be overwhelmed.

European sophistication with Portuguese warmth. First rate service. Friendly, attentive staff. So memorable [e.g., a superbly helpful porter, Andre S] that we returned several years later! Great location that is convenient to major sites, transportation, We also see the hotel's commitment to "green values" with minimal use of plastics. We recommend this hotel without hesitation.

A wonderful experience - very quiet room, great staff, and a good location. The restaurant was excellent, especially the night they had live music. We liked it so much we are headed back in a few days for the end of our trip to Portugal. Happy to recommend it!

If it was possible, this Sofitel exceed the experience we had at one in Greece not long ago. The greeting was the same as you get when visiting friends/family after not seeing them for a long time. Christina at the front desk spoke amazing English along w many other languages and was like the daughter we were visiting after awhile away. The whole staff was so accommodating and took time to answer any questions and even walked us to the train station to help us buy a pass to use the public transportation. The concierge, Piedro(sp) recommended an amazing restaurant close by and gave us countless recs on things to see and do. The hotel breakfast was everything you could possibly want, w an a la carte menu and buffet that was quite good. And the diner we had at the hotel was as good as any we’ve had at any restaurant anywhere, though the service was better w our waiter Leo, one of the most charming people we got to chat with. You have to try the fish stew, an amazing dish we are all still talking about. Whether it was just conversing with the various desk people or the other service ones who do it all, Diego(sp) or Andre(sp), the staff was terrific and gave you the sense that they truly cared and appreciated our businesss, a feeling not often provided any more. Even though you don’t spend a lot of time in a hotel when touring and exploring, when you are there, it’s a great feeling to have being so comfortable. This Sofitel chain knows how to do it all!

This hotel is a solid choice with plenty to appreciate, though a few refinements could elevate the experience. Our Junior Suite was tastefully designed with a stunning view, which added to the stay. However, some upkeep would go a long way—the window shade on the slanted window was broken, which was a minor inconvenience, and the Bose sound system remained a mystery to us. As for location, it’s slightly removed from the main sightseeing areas, but it does offer easy access to luxury shopping, which may appeal to certain travelers. The pedestrian boulevard outside is also a highlight—a beautiful spot for a relaxing stroll. The standout feature, without a doubt, was the service. The staff was exceptionally attentive and friendly, making sure we felt welcomed throughout our stay.