Sofitel Lisbon Liberdade

Located on Avenida Da Liberdade the hotel is well located for many attractions and cafes and restaurants with a Metro Station within a few metres of the front door. We stayed for three nights as part of an Ama Waterways pre-cruise. The main lobby is light, bright and welcoming, check-in was quick and all of the staff we encountered were friendly, helpful and efficient. Our room on the 3rd floor was a decent size, double bed (soft mattress), table and chair but limited hanging and storage space. TV and refrigerator and a nice bathroom with a small walk-in shower but no grab rail. Good quality toiletries, large wall mirror, shaving mirror and a nice size washbasin. The room was very clean with good lighting but outside pedestrian noise intruded in the early hours including bin collections on one night. Breakfast was taken in a room specifically assigned to our group and was plentiful, diverse and well presented. Staff were extremely helpful and well organised. On the few occasions we dined in town we enjoyed Selllva on Rua Mouzinho Da Silveira, Grand Cafe Lisboa on Restauradores Square and Cafe Nicola on Praca Dom Pedro IV. We enjoyed our stay at the Sofitel Lisbon Liberdade and would certainly recommend.

Had a wonderful experience with my family, the location, rooms and staff were excellent and extremely helpful. It started with Andre' who greeted us when we arrived, throughout our stay his was on point, always making sure we had everything we needed. The front dest, forgot his name was excellent as well, even the bartender was 100% service. This team has been well trained. The only constructive feedback would be the gym and breakfast was a little light for me😊

It was a fine hotel... Would certainly say it's 4 star, not 5 star. At first, I thought, "ok, so this is what a 5 star in Portugal is," but then I stayed at another 5 star in Portugal and now know it's not. The hotel was nice, don't get me wrong, but things were hit and miss, and the location really isn't that great unless all you want to do is shop. It's on the high-end street, and yes, techincally 15-20 minutes from everything, it takes forever to get a Bolt/Uber and getting out of the street takes 10 minutes on its own. It's at the bottom of all the hills so if you want to walk anywhere besides the tourist area on the water, plan to walk up steep hills! Doorment only offered helping certain people with their luggage or getting them taxis. Certainly serves an older/retired crowd. The bar/loung/lobby was filled with them. If this is your crowd, rock on, but if you're in your 30s or 40s, may not be the vibe you want. Breakfast at the restaurant is totally not worth 30 Euros, or even a la carte. Problem is there aren't many other options nearby (unless you walk up a BIG hill 15 minutes). First morning I did buffet, and there just isn't a huge selection. Next day I decided to do a la carte, I ordered coffee, an omelet, and yogurt... but also water and milk for my coffee, which were additional charges. So it came to 27 Euros. The room was quiet on the back side of the hotel, so I liked that. The bed was comfortable but, certainly sank in certain spots and the pillows way too light and I got bad knots in my neck. Maybe that's me though. As far as the bathroom, personally I don't like a shower that doesn't have a shelf/way to put your own stuff (any form of face wash). And no light switches inside the bathroom, so you have to turn on the lights outside the bathroom... annoying if you are sharing the room with another person. The handheld head in the shower didn't stay in the holder. I get these are personal preferences, but annoying in my opinion. But the real kicker was the housekeeping. After the first day, the shower gel ran out so I asked the front desk to please make sure they refill it. When I get back that day, they didn't refill it, but instead put a whole new bottle in the shower. Ok, fine... but then the next day, the housekeeping took the new bottle and hadn't refilled the shower gel in the original bottle!!! They also didn't refill the toilet paper one day (I called, and someone - 40 minutes later - brought up two roles and gave me a weird look), and never refilled the toiletry/ammenity kit (ie, cotton swabs) once on my 4 night stay. When I did request an iron and ironing board, they brought it quickly and were very nice. Upon checkout I was planning to tell them about all this, but they never asked how my stay was. They also didn't ask if they could help with my luggage/get me taxi/etc. They just asked if I had anything from the mini bar. If I were to do it again, I would stay in Principe Real at the top of the hill. OR at 'The One' - I went there for their wine bar, and it was immaculate and all of the professionals and clientele were certainly 5 star. If Sofitel had labeled itself as a 4 star, I would have been satisfied.

Had booked the biggest suite on the ninth floor. one week prior i was informed that due to weather conditions was not avail and i was moved to a smaller one. Was not at all happy for the change or the fact i was not asked if i wanted to stay at a different room I was offered a disc for the smaller suite, which i appreciated and they took care of the transfers from and to the airport without charge. i found also a bottle of champagne in our room. At lest the management did everything possible to make up and try to make us happy. the smaller suite had a smaller than liked bedroom, but the veranda was super nice to have a beer and a cigarette good breakfast , overall a pleasant stay. would return

I was here for business and had meeting in the hotel itself. Nice room, nice breakfast and friendly staff. Didn’t get to explore much outside so not sure of location but did see a metro station exit outside the hotel. Overall a great stay and recommended.