Tivoli Avenida Liberdade Lisboa

Excellent from start to finish! Lovely staff with amazing service. Pool area was lovely and rooms were clean and beds comfy. Breakfast was outstanding with so much choice. Nice lounge area with live music in the evenings. Really reccommend!

Absolutely horrible. We were completely exhausted staying one night before heading to London. Intensely, intensely loud spalling (jack hammering out tile) above us from moment one. Told there is nothing they can do, not even monetary recompense. Told there is no connect to premium channels rudely over the phone before they hung up. Told them I wanted a refund, though EXHAUSTED and I would find another hotel. Suddenly they could change rooms, and service could connect premium channels or cast from my phone. On my honeymoon and paying money I didn’t have. In years. DO NOT pay the exorbitant money to stay here. Massive disappoint to a tired traveler hoping for rest at a 5 star hotel. I kind of hate them right now.

This hotel advertises a pool but it was closed in April. This should be made clear on the listing. If you expect a pool, check it will be opened by the time you arrive. Also, children of residents are not allowed in the hotel’s rooftop bar Wednesday to Sunday. Presumably so as to leave the photos of the insta crowd unsullied by anything as workaday as a family eating and drinking in their own hotel. I feel this should also be made clear. Most disappointingly, there apparently a “common error” which means that, even when booking two rooms for four people, they are charged as single occupancy. Resulting in a hefty additional charge on departure. This leaves a somewhat bitter taste in the mouth and a feeling of being scammed (although I am sure that is not their intention). An otherwise adequate stay for a five star property. The beds were very comfortable and the staff are welcoming, although unrenovated rooms we were given are a little tired with grubby carpets. We were on the first floor with an avenue view. Try for higher up to avoid the noise of the street and metro outside.

Outstanding hotel. The location was perfect. The service was incredible. Pedro and Pedro from guest services went the extra mile to make our family feel welcome. They even set up an egg hunt for our daughter for Easter! The breakfast was also 5/5. I’d highly recommend anybody, especially if you’re traveling with family/kids, to stay at the Tivoli.

The hotel was fantastic. The hotel staff were so friendly and helpful. We came to Lisbon on a business/Leisure trip and loved everything about it. The rooms were decent and the bathroom was updated with a rain shower. My only complaint would be that we found the rooms to be a bit too hot. But overall the stay at Tivoli was great! Oh and the breakfast buffet was perfect with lots of items to choose from!