Finca Serena Mallorca

!!!!! We had a reservation for dinner this evening, and although there was absolutely no indication — either on your website or in the confirmation email — that the restaurant was adults-only, we were seated and then told 20 minutes later that unfortunately you could not serve us due to this policy. This is completely unacceptable!!!!! Not only was this rule not communicated at any point in the reservation process, but the way the situation was handled — letting us wait and then asking us to leave — ruined our entire evening. We spent time and effort to get there, only to be turned away based on a rule we were never made aware of. To make things worse, as we were about to leave, we were casually offered to “sit somewhere inside,” which frankly felt like an afterthought and did not reflect professionalism or respect. This experience felt discriminatory and disrespectful. I hope you take this feedback seriously, as it reflects very poorly on your establishment. I will also make sure to share this experience publicly to help others avoid a similar situation.

The views are stunning, the vibe super peaceful, and the service couldn’t have been better, everyone was so kind and welcoming. Breakfast was full of fresh, high-quality products (very tasty) and dinner at Jacaranda blew us away. The sweet potatoes were amazing, but the meat… hands down the best I’ve had in my life! It's a perfect escape to be relax and enjoy around nature, beautiful place in Mallorca!

If you have the opportunity to go to Finca Serena, you should. Absolute gem. Excellent stay, atmosphere. Top quality. The staff was incredible and welcoming. We also had some of the best food we’ve ever had in the restaurant. Best place we’ve been in a long time.

Very nice hotel - perhaps not a true five star experience in comparison to luxury hotels in places like Paris or the French Riviera but a comfortable and attractive hotel. The personnel did all seem quite young and thus lacking in true five star hotel service, but the ones we met were uniformly pleasant and trying to please. The room was quite attractive and spacious, including a nice bathroom. The look was very monochromatic and serene with a feel of understated country elegance - no heavily wrought wood furniture here. Very comfortable. The breakfast, while not a buffet, was decent. Dinner was also good, though not what one might call super gourmet - fine solid upscale-looking food. Do take note that the rooms are separate from the reception building, including some that require a decent (though short) climb up/down stairs or a gravel pathway. A bit of a nuisance for a five star hotel experience, particularly for a guest who is of a more advanced age.

Beautiful hotel and the staff is really kind and accommodating. So nice and clean as well. Love it here. Would love to come back. Literally all the staff was 10/10 in helpfulness and kindness. The hotel itself is gorgeous and the landscape is amazing,