Aparthotel Adagio London Brentford

Reception staff Ms. Marcilia(I hope I spelled it right) was very professional, very respectful, checked me in with my family in no time and assigned me a very nice room with glass house/room, very quiet, and offered to help with the parking after instructing me to shift the car to right lot. The studio was very clean and equipped kitchen, thanks to Ms. Manisha, bed sheets, duvets, towels, utensils 10 stars. Please continue the same service will spread the message about your excellent service. Thanks

Comfortable enough for a short stay. We had a train to catch at Euston and asked for a taxi at 1100. Told by reception that the taxi would pick up in the adjacent street. We asked how we would recognise the taxi as we had just seen off some family members who were going off to a different destination using Uber and their taxi initially went to a different pick up location. The receptionist said, "It will have taxi on it!" After 20 mins waiting we returned to reception to chase it up. She had been given the registration but had not made a note. After another 10 mins we asked her to check again and this time she got a registration number. Eventually we observed a man looking around near the hotel having parked in a different street. At 11.45 we eventually set off but missed a train by a couple of minutes. The driver was freelance for Uber and other companies and said he had been called 10 mins ago. Please note that this hotel does not use regular taxies and does not have a facility for a pick up from reception. With no nearby tube station and outside the area for Black Cabs you have to have an app and do things yourself.

We are staying at London Brentford as a family of 3. The location is excellent as South Ealing station nearby connects to all key Central London spots. The rooms as are spacious and well maintained which is a great start to any arrival experience. The Front Desk team -Monika, Manisha and Heena are very helpful, confidant and proactive. The breakfast spread is excellent and overall the entire team are amazing! Thank you all for making our stay so memorable!

Very Disappointing – Standards Have Dropped We had a poor experience at Adagio Aparthotel Brentford. Despite requesting an upper-floor flat weeks in advance, we were given a first-floor room. The room was unclean, with dirty bedsheets and an unprepared sofa bed – very disappointing, especially with kids in tow. Halfway through our stay, a toilet issue made the room unliveable due to the smell. Only then were we moved to an upper-floor room (our original request), but we had to pack and move everything ourselves – no help offered. We’ve stayed here before and had a better experience, but this time the standards were far below expectations. Not worth the price. Hope the management takes action to improve.

We stayed with our two dogs for 3 nights. The apartment had everything we needed - very clean with soft bedding, good storage, lovely rain-shower, excellent kitchen facilities and the huge private balcony was fabulous! Everything was soundproofed too so we all slept very well. Staff couldn't have been more helpful. Special thanks to Heena on reception who sorted parking for us, extended our departure time and watered our dogs! We loved every minute and didn't want to leave.