Charlotte Street Hotel

Went for an after work drink with a colleague at Oscar’s. As with previous recent reviews here had similar experience of surly rude staff. I will avoid ever coming back, I felt rushed and hassled by staff to leave, almost like having a bouncer with the physical presence of one member of staff hovering over us to rush our drinks. I would not be in any hurry to come back here again. Shame as it used to be a good place to pop into.

My friend surprised me with an afternoon tea here, and it was delicious! My friend has a couple of allergies and she was catered for very well. The restaurant is beautiful and I loved the decor. We went on a Saturday and they had a young man playing a guitar and singing which was a nice touch.

Great location, friendly and attentive staff, lovely room. Little bit difficult to contact by email, but a great experience overall.

Our family loved every single thing about this hotel. To start the location is ideal. There are countless tourists spots in easy walking distance. The variety of great restaurants are also nearby. Plus the bustling theatre district is just one block away. Each morning we started off with breakfast at the hotel, a buffet is available if you are short on time or cooked to order breakfast which all was tasty. The staff at this hotel are some of the best people you will ever encounter. Warm, friendly, inviting is what first comes to mind. TEN stars to the concierge staff recommending not only some of the best restaurants we have dined in but the VARIETY of food. We went to a nearby steakhouse that was incredible. A Japanese restaurant that was an experience like no other. A pizzeria that was better than any American pizza we had. And a fine dining restaurant that was divine. The property is very quiet at night and mornings. Our room faced the street but never heard a peep. The same for interior noise. We are planning to return to London soon and the Charlotte St Hotel is where we will stay again.

The wheelchair access here is great, the doormen at the front entrance were so nice. They helped me to get my wheelchair (Invacare Bora, so it’s quite a large model) up the front steps using ramps and they also helped me to access the disabled loos. Also this hotel has a lift. Plus a lovely ambience in the hotel bar for drinks! I haven’t stayed here but highly recommend for the attitude of the staff and access.