The Connaught

Best Mayfair location, rooms are beautiful. They provide any amenity needed and are extremely clean . Restaurants and bars are great. Aman Spa is to die for. Service overall is the best. Kudos to The Connaught for making me feel at home away from home.

We enjoyed an exceptional stay at the Connaught. Impeccable enthusiastic service, stunningly beautiful and yet very comfortable accommodations, and excellent food and dining options. It was a pleasure to experience an establishment that is operating at the very highest level of excellence.

A Fabulous Stay: staff professionalism, quality of service, ideal location, restaurants, & friend's private event at the Maple Room. Personally I even enjoyed walking up and down the stairs to the room on the 5th floor.

The person who checked us in at the front desk was very friendly, and the location is excellent, but unfortunately these were the only bright spots during our stay. The attitude of the hostess staff at the bar left much to be desired and the room we were given was shockingly small. The Connaught claims that their Superior rooms are 323 Square feet, however the room we were in was no more than 230sf. I am not sure how any 5 star hotel or any other level, for that matter could place guests in this room (#112). It is not meant for more than 1 person and even then it is just ridiculously small. There was literally no room for clothing in the tiny closet or anywhere to store suitcases, and the bathroom was an odd and very narrow shape. It seems the Connaught wanted to squeeze a little more revenue out of the property, but at the expense of their guests’ comfort. In my opinion, room #112 should be re-purposed as a storage closet. Not something I’d expect from a hotel that is deemed 5 star, especially at rates of over $1000/night. As you can see by the photos, the door is not open all the way, and this is because the only spot to place our 2nd suitcase, was behind the door which also partially blocks the bathroom door. The bathroom was comically narrow. We travel a lot and understand that sometimes things do not go as planned and everything isn't always perfect, however bad staff attitudes and miniature rooms are unacceptable. We were offered another room in another part of the hotel, however it had a sewage smell to it and and frankly I was surprised the manager on duty even showed it to us. We were moved to a larger room half way through our last day, which we appreciated. Needless to say, we will not be staying at the Connaught or any of the other properties owned by Maybourne anytime soon. There are too many other excellent options available in London to have to settle for a hotel with a 3-star attitude but a 5-star price.

An iconic Mayfair address with elegant rooms, a polished spa, and an award winning bar. Attentive yet discreet service and a perfect location for theatres and shopping timeless London luxury.