The Connaught

The Connaught is one of our favourite hotels not only in London, but in the world! The hotel is charming, the rooms spacious and comfortable, the staff super attentive and helpful, the location perfect. We had a wonderful stay and can‘t wait to be back!

The late night check in service I received with my daughter was excellent. The night manager Mohammed was efficient in securing my booking and getting me settled in my room swiftly making sure all my needs had been met.

We spent a week at the Connaught and stayed in one of their relatively new Coburg Suites. The Coburg Suites are almost identical to the Carlos Suites (both are the same size and are the smallest suite category, and have a view over Carlos Place) except the Coburg Suites were updated just over a year ago and have a handy guest bathroom. The room was decorated very nicely with all of the controls very intuitive, which is something I don't always say about high tech recently renovated rooms, often the tech gets out of control and it can be difficult to figure out how to control lights, shades and so forth. We had room service breakfast each morning, we put the card out each night with our order and the breakfast would be delivered within 1-2 minutes of our requested time and to the extent we ordered hot items they were delivered hot. We also leveraged the Connaught car service to get to Wimbledon one morning, the driver was very professional and unlike a UBER driver a few days prior, knew some short cuts to avoid some of the worst traffic. We had drinks at the Connaught Bar, the Red Room and the Coburg Bar. Service was great in all three, but we would put the first two on top as it relates to the cocktails themselves, both are world class, and would recommend advance reservations, which might be difficult for non guests as it relates to the Connaught Bar. In addition to the room service, service also stood out on arrival when check in took about 2 minutes, and the hotel also did a nice touch with red, white and blue flowers in our room on July 4th. In sum, this visit demonstrated why The Connaught is one of the world's great hotels.

This hotel made my Top 10 hotels in the world. We stayed in the traditional side and the hotel is beautiful. The restaurants, bar and staff are top notch. Great location. Book a reservation at the Grill-every bite was memorable. j would stay here for a month if I could.

The property is gorgeous, very well located, and the rooms very nicely appointed. Having gotten this out of the way, now I will tell you WHY our stay was truly a mixed bag, unfortunately... First off, the phone in the room did not work!!! Thus we were unable to order room service, not until I had to contact the concierge through email!!! Room service was just "good and the personnel left the tray there all night when they said they would remove it... They promised to fix the 0hone, but did not. The next day my wife was feeling a bit under the weather, and wanted to order some tea, but could not, again because of the faulty phone line. I had to go to the front desk to order it for her and it took forever to get delivered. Upon check out, a few surprises, first off a 45 pound discretionary charge per each night of our stay, really? After paying 1200 pound per night. Huh?? Then they said breakfast was included but not all of the items that we had ordered were (we were never told this). Thus we were charged about 30 pounds extra. The front desk personnel did end up adjusting the bill (not very voluntarily though) and they did offer to also remove the discretionary charge that was for housekeeping staff... making us feel like we were "cheap" for wanting it removed. Oh well, that is just our perception and fully on us. What is a reality is that after the phone ordeal anyone would expect a small comp or at the very least an apology. Nada!! The Jean George is beautiful but the food quite mediocre. Spa is not up to par to an Aman Spa... the gym is miniscule for such a posh property. Only highlight was Danny from Bell boy staff, remarkable service always with a smile. We simply believe there are other properties in London which are not as expensive and have a better delivery overall. Sorry to say, we would think quite long and hard before staying there again. Beautiful property which fails to properly cater to their beloved guest.