Conrad London St James

We recently returned to the Conrad St. James and were reminded why this hotel stands out. The location is perfect being so close to the St James tube stop - the beds beds are amazing —but what sets the Conrad apart is the people.

When we arrived, we were welcomed by Sophia at the front desk. Sophia was exceptional—professional and thoughtful. She went above and beyond to makes sure everything started off perfectly. She is a true ambassador to your brand! 

Each morning, we were welcomed at breakfast by Siya, who remembered us from a previous stay and welcomed us like old friends. Her natural warmth made it feel like we were being hosted in someone’s home, not just dining at a hotel. She is a massive part of why we feel so strongly about The Conrad and keep returning. 

In addition to Sophia and Siya, the entire staff consistently impressed us. Whether it was the bellmen offering a welcome back or sendoff, the hallway greetings from housekeeping, everyone we met made us feel genuinely welcome. You certainly don’t find this everywhere - and when you do it doesn’t always feel sincere as it does here. 

In a city full of luxury hotels, the staff at The Conrad sets them apart. Their sincere care for guests makes a lasting impression—it’s why we can’t wait for our next visit!

An unpleasant male employee gave us a room which was cheaper than the one we ordered at check in. After I discovered the mistake, the hotel went out of its way to be kind to us. I'm grateful to them for their attitude about this - Kate and Dareena. Other wise I've been here many times, and really love the hotel. It has an incredible location - next to St. James Park and St. James tube station. The rooms are well kept, albeit on the small side. Breakfast is excellent.

Soya absolutely the best service . Everyone was great my husband used a wheelchair for his cancer everyone was helpful and kind 10 stars

The breakfast was excellent. It was wonderful to see Siya again after 2 years when we were here last time. She is super friendly and nice and always looks after us. She made sure we got served juice and coffee in the lounge when there was a wait for breakfast. Siya’s hospitality was genuine and well received. We look forward to seeing her again next time.

Very good and tasty quality food. Very accommodating staff. Siya was very friendly and hospitable from day 1 that we arrived. She has been attending to us for 2 days and it makes our stay more pleasant. All staff including George gave good customer service.