Conrad London St James

Hotel was great but, Kiran and Mohsin customer service was exceptional . Very professional, kind, and sets very high standards for themselves while representing Conrad St James.

Excellent communication from the front desk before, during and after our stay. Check in a little slow, but we were by 11 given a room - good news after an overnight flight. Room not huge, but well equipped with luxurious duvet, pillows, and linen. Two full size robes. Lovely white towels. Bathroom elegant and spacious. USB on only one side of the bed. Adequate. Only negative was lack of coat hooks in the hallway and bathroom. Nowhere to hang wet outdoor clothing, hats and scarves; nowhere to hang towels to dry. Gym adequate if a little tight. Small gyms buried in basements are not that appealing. Staff throughout hotel all friendly, efficient, and extremely accommodating. Nothing was too much trouble. Location excellent. Walking distance to St James’s Park, the Palace, Trafalgar Square, Westminster Abbey, numerous pubs and restaurants, ample shopping along Victoria Street. Immediately opposite hotel is St James’s Park tube station. Fantastic. I’d recommend paying the slightly higher room rate with Lounge access. This lovely spot offers excellent breakfast, afternoon tea, cocktail hour, and a nice place to relax. WiFi is excellent throughout the hotel. We loved our stay and will return again soon. Chris M.

Very conveniently located in Westminster within walking distance of Westminster Abbey and Churchill War Rooms. Also across the street from a Tube station. The hotel has an upscale feel but by London standards the price isn't exorbitantly high. The breakfast is nice and the staff is very helpful.

Disclaimer: I stayed in this magnificent hotel last year, just never wrote a review. What can I say: I thoroughly enjoyed everything; the room, the service, interaction with people, flowers. Special thanks to David and Scarlet, great professionals and nice people to speak to. I wish I remembered all others, sorry. Thanks to everyone.

We were very well received by front desk incharge Mohsin. He could even recognize us by our names and explained all hotel facilities and benefits in details. We truly had one of the best check in experience in a hotel and special thanks goes to Mr Mohsin.