Conrad London St James

I had a very disappointing experience at Conrad St. James, London. I decided to extend my stay by one night, and I was offered a discounted rate. However, the hotel had already processed the booking at the full rate using my credit card without authorization. When I objected, the staff refused to cancel and responded unprofessionally. Later, I discovered one of my bags was missing, and the hotel said it would take a week to investigate. Things worsened when they added another room under my name because a friend shares my last name. At my friend’s checkout (who shares the same last name with me), staff entered my room without permission and removed my belongings — I later realized my garment bag was also missing. For a five-star Hilton property, this level of disorganization and disrespect for guests’ privacy is unacceptable.

We recently stayed at the Conrad hotel & we absolutely LOVED it! Rooms were gorgeous, very clean and spacious. Staff were helpful & polite. Really really nice will be returning

The perfect location to stay while in London. The staff was the best especially David who went above and beyond to make our stay the best. Loved the breakfast with so many choices. Rooms were very nice. Would stay here again.

I would like to express my sincere appreciation for one of your team members, Ms. Siya, who works in the reception hall of the restaurant. During my stay, she consistently welcomed me every morning with warmth, kindness, and genuine hospitality. Her friendly attitude and professionalism truly made my mornings brighter and added a special touch to my overall experience at the hotel. I wanted to take a moment to acknowledge her efforts and thank her for representing the Conrad brand so gracefully. Please pass on my gratitude to Ms. Siya — she truly embodies the spirit of excellent guest service. Because of experiences like this, I will definitely choose to stay at Conrad again in the future.

We had the most wonderful experience at the Conrad St. James! Our 1st time to London & it was the perfect location. From the moment we checked in we knew this was the place to stay. Such friendly staff & the room was perfect. One employee that stood out was . . . Rishita! She was a hostess & server during our stay. She greeted us every morning like she had known us our whole lives. Always checking on us to make sure we were ok. Loved her!! Way to go for whoever hired her!! The Bell Men were also incredible. . . greeting us so kindly every morning & when we returned each day.