Conrad London St James

Having regularly stayed at this hotel at least several times a year over the last decade it consistently remains one of the best hotels in London. High quality discreet service, excellent bedding with well insulated rooms. The carpets could do with being replaced and the concierge could be more attentive when compared to the more boutique and higher priced hotels in London but the overall high standard remains unchanged. I have been a Hilton Diamond and am now a Gold, upgrades are not frequent at this hotel unless during the quieter winter months and so be prepared to book the room that you want. In room dining and that of the Blue Boar are a delight and showcases the variety on offer.

I had the pleasure of being served by John at the Hedgeroom Bar, and I must say he is truly outstanding. From the moment I sat down, John’s warm welcome, professionalism, and attention to detail made me feel at ease. His knowledge of cocktails and spirits is remarkable—he not only crafts drinks to perfection but also takes the time to explain their background with genuine passion. What impressed me most is how John anticipates guests’ needs effortlessly and makes everyone feel valued, whether it’s remembering preferences or offering thoughtful recommendations. He embodies the perfect balance of charm and efficiency, and his dedication elevates the entire bar experience to a five-star standard. It’s rare to meet a bartender who combines such skill, personality, and hospitality. In my view, John is an invaluable asset to Conrad, and he absolutely deserves recognition and promotion.

For our 5th visit to London, we stayed at the Conrad London St James for nine nights in September 2025 and I would *highly* recommend this hotel to others. Our room (249) was spotless, comfortable, and the perfect "home base" for our visit to London. The hotel's location cannot be beat, the facility itself is top notch, but it's the staff that will keep us coming back. Without fail they were kind, welcoming, and excellent at their jobs. My husband and I actually had a conversation about whether staff that consistently good are that way because they are hiring the right people or training them exceptionally well, and we agreed it must be both! From the front of house to reception, from those who clean the rooms to those who work in the lounge, everyone is on their game. Thank you, Conrad Hilton St James, for one of the loveliest stays of our life...we'll be back!

We stayed at the Conrad St James during a spur of the moment trip to London. The family was quite familiar with the property having stayed there recently. I was not. The location is perfectly situated within easy walking distance to Westminster and Buckingham Palace and there is a tube station across the street. Despite the great location, it is the hospitality of the management and staff that make this the hotel for a visit to London. My sincere appreciation to Kate and the staff for a great experience.

Fantastic location right in the heart of the city—close to all main attractions and easy to get around. The staff were incredibly friendly, from the first-floor restaurant to the executive lounge and concierge. I fully enjoyed my 5 night stay and felt well taken care of throughout. Highly recommend this hotel for anyone visiting the city!