The Dilly

We chose The Dilly because of its proximity to the Royal Academy & Apollo Theatre (we were visiting both on our short visit). From the moment we arrived we were greeted by friendly and welcoming staff. We were lucky enough to be upgraded to a suite which was available which meant that we could check in earlier. This was much appreciated as we had travelled for a couple of hours by train and were able to “freshen” up before our visit to the Summer Exhibition at the Royal Academy. I have mobility issues and this is an easy “stroll”. We enjoyed a swim later in the generous size swimming pool. After a pre dinner drink in the Piano Bar we walked round the corner to Fishworks in Swallow Street (a great restaurant ) . We then enjoyed a “nightcap” back in the Piano Bar - again served by the lovely Tom. Breakfast was excellent - served in The Terrace. We were able to store our luggage at the hotel while we went to the theatre in the afternoon. Would definitely book The Dilly again

Had come with my husband for a getaway from the cruise we ended and Clanda had been amazing since we spent time talking and understanding everything about the hotel. Will come back since the terrace had good views.

Exceptional buffet breakfast in the prettiest of surroundings , akin a large sun room. Friendly staff, as if they are welcoming us to their home on check-in (shout out to Abdul here for his warm yet professional welcome on check in). Paul at the door is a wealth of information and helped made sure our day out was planned smoothly

The rooms were very warm and could not be temperature controlled. We received a very noisy room . The front office staff were too pedantic with our check-in which took us 30 to 45 minutes. The welcome we had was excellent. The front office manger had some serious attitude problems. When requested for assistance with location of certain shops he was abrupt and most unhelpful. He was very selective how he responded to queries. Lacked front office skills. The staff in the restaurant were very nice and accommodating. The Bar guys were excellent. Front office staff too focussed on paperwork rather than client contact. The concierge spent extended periods on his mobile on personal calls and could not be consulted. The hotel was conveniently located to Oxford Street and other places of interest.

Lovely characterful hotel. The staff made it special. Hussein & Eman on reception were ultra helpful, the concierge boys very jolly and the restaurant staff so lovely and friendly. Food and drink was great, swimming pool lovely and the central location unbeatable.