The Egerton House Hotel

My husband and I spent almost two weeks at the Egerton House. We agreed, that it was a wonderful experience in every way.. It is well located, on a quiet street, a short walking distance to all transportation, Harrods, many museums including the Victoria and Albert Museum, and many fine restaurants. The hotel is beautifully decorated, with daily fresh flowers, lovely common sitting areas, and a well curated bar. The breakfast room was charming, and there were multiple food options. The hotel cleanliness is excellently maintained. Our room was spacious and included every possible amenity. Most importantly, the staff were delightful, helpful, and went out of their way to extend their welcome during our entire stay. They went above and beyond, were delightful to see each day, offered extra gifts, activity planning help, and attentiveness, and anticipated our needs at all times. We felt that they truly became our friends. They are the most lovely group. This is by far the best place to stay in London

The service at this place is exceptional, the waiting staff cannot do enough for you. We had a wonderful Lithuanian lady serve us afternoon tea and she could not have been more charming and attentive, made us feel really special. The afternoon tea was nice, I would say it’s a 3/5 on its own with the service bringing the whole experience up to a 4/5. We didn’t have a booking, just walked up after being in the area for a spa treatment and looking for a nice afternoon tea to round off the day. There was a lot of fuss about it taking 40 minutes to make afternoon tea which we were fine with because we weren’t in a rush. Initially we assumed the 40 minutes was how long it took to freshly bake scones and make sandwiches but after the food arrived it became clear it was actually that the 40 minutes were used to defrost the food from frozen. The sandwiches had that slightly stale texture on the bread from having been in the fridge - really no need if you have a lead time of 40 mins - anyone can make a sandwich from fresh in 40 mins. The cakes had been pre-frozen and some microwaved back up to room temperature which was disappointing. In the end the scones took over an hour to come and they were very well done/borderline burnt. It wasn’t all bad - the sandwich fillings were delicate and delicious and the cokes were very nice, but for £75 per person this is not a cheap experience and the food itself left me a bit disappointed.

We loved everything about this hotel! The location was perfect and made it easy to get around London. Our room was very comfortable and spacious enough for two people. The food was superb, breakfast and room service. The staff was always very kind and completely spoiled us by their service, assistance, and care with which they made sure we had a comfortable stay. Benjamin, Jacques, Angel, and Tessa to name just a few, were particularly attentive to us, though the whole staff was amazing. My wife and I were sad to leave and look forward to the opportunity to stay again.

I enjoyed everything about my stay at Egerton from the moment I walked through the front doors and was immediately accommodated even though I arrived early. Each and every staff member made my stay exceptional. The wait staff in the restaurant were obviously dedicated to their craft as each meal served was excellent and served with great attention to detail whether served in my room or in the dining room. The concierge and their staff met my every need to the best of their abilities-offering with my entertainment ideas, helping me move when there was a plumbing issue with my original room, offerings of delicious snacks throughout the day, on and on. The room staff was also so professional and attentive in performing their duties. I loved visiting with them during the 'turn-downs' while recognizing their need to tend to their duties. I should single out how impressed I was when the hotel ensured I was moved out of my original room due to a plumbing issue. I offered to stay in the room but the staff wanted to ensure my satisfaction by moving me. So impressive. The quality of service was top notch. And, as I stayed in two rooms, I can vouch their room accommodations are extraordinary and very inviting.

We had the best experience in hospitality by the amazing staff. Beyond their professionalism, the team’s kindness and accommodating nature made us feel completely at home. Every interaction was filled with a positive energy that was contagious. They didn't just provide a service; they made our accommodation experience feel special and unforgettable. This staff doesn't just meet expectations—they shatter them.