Great Scotland Yard Hotel London

A family of 4, we were upgraded in connecting rooms, which was wonderful. The hotel is stunning, very clean, great amenities, perfect central location on a quiet street! The staff was very attentive and responsive to every request. The breakfast was very delicious. Loved included soft drinks in the cooler. A special touch of a cake for our anniversary and my birthday was truly appreciated! The towel warmer rack was broken, however, upon request, fixed the next day. Acknowledged guest of honor status, we loved our stay and certainly will be back!

An amazing London experience at the Great Scotland Yard Hyatt hotel. First of all, location is perfect. ˇTwo underground station close by. On a quiet street but literally around the corner from the action of London. I did not realize the location was so good when I booked my stay. Breakfast was top notch with a wide array of everything!!! The croissants were warm and flaky. The breakfast manager is friendly and excellent. The hotel lobby has an English vibe without being stuff. The decor throughout the hotel is whimsical yet pays homage to London and London's past. The bathroom is like a palace.I wanted to bring the rain shower home with me. The Jubilee Bridge is a 2 minute walk and a must do. Staff is present but not overbearing - thoughtful and at one's service. A great find. P.S. A Starbucks is very close - I know but I needed my fix.

Very lovely common areas and nicely decorated rooms. Comfortable bed and pillows (we had been traveling for nearly 6 weeks and had plenty of bad pillows to compare these to). Good shower and towels - and nice to have a window in the shower!

We had a lovely one night stay for our wedding anniversary. The hotel is very conveniently located just around the corner from Trafalgar Square. We loved the look and feel, which felt modern and classic at the same time. Staff are attentive and friendly. The breakfast was very enjoyable. I would certainly recommend this hotel for anyone looking for a stay in central London.

I recently stayed at the Great Scotland Yard Hotel for nine nights in June 2025, expecting a high standard of service from a luxury property in the Unbound Collection by Hyatt. Unfortunately, our experience was marked by a series of avoidable issues that made our stay frustrating and uncomfortable. Housekeeping was inconsistent throughout the trip. Bottled water was not replenished daily as promised, and towels were frequently missing. We had to request these basics multiple times, only to be met with resistance or attitude at the front desk. Midway through our stay, a leak began dripping steadily from our bathroom ceiling. While we were relocated to a different room, that room had not been properly prepared. The in-room cooler was broken (confirmed by staff), and we found spoiled cheese left behind by a previous guest. We ended up disposing of it ourselves to avoid the odor. To make matters worse, London was experiencing a heatwave, and the lack of cold beverages or reliable access to water made the situation even more uncomfortable. For a hotel of this caliber and cost, these service gaps were unacceptable. I brought all of this to hotel management’s attention, and while they apologized and offered some Hyatt points, the resolution did not match the scale of the experience we had. I’ve stayed at other Unbound Collection properties, including the Eliza Jane in New Orleans, and had a much better experience, so this was disappointing by comparison. This property has a lot of potential and an impressive design, but our stay unfortunately didn’t reflect the level of service expected from a top-tier Hyatt hotel.