Great Scotland Yard Hotel London

The hotel was in a great location, extremely quiet and very nice. The room was a little small, nice and very clean. Very comfortable beds as well. . The breakfast was fabulous with a lot of selection on and off the menu and all the staff is great.

The service in almost all areas was excellent. We had a balcony room which was lovely, had a very comfortable bed, with a dual aspect. We were on the balcony at least once every day, truly enjoying the rooftop view. The bathroom, including a huge walk in shower was perfect. Unfortunately, we must have breakfasted on a bad day, because the service was not at all good, but we were easily able to go out to breakfast on other days. The hotel is very conveniently located on a quiet street but an easy distance to the west end for plays and dining. Will definitely stay again

If you’re looking for a hotel with an unbeatable location in London, Great Scotland Yard Hotel is a true gem. It’s tucked just off Whitehall—London’s version of “Chang’an Avenue”—in a charming little lane near Trafalgar Square. The address itself, 3-5 Scotland Yard, already sounds iconic. Whitehall connects the Houses of Parliament to Trafalgar Square and is lined with UK government buildings. The area feels historic, safe, and incredibly central—can’t ask for a better base in London. The front desk service really stood out—especially a lovely young woman originally from Hong Kong. She was warm, professional, and even gave us two complimentary drink vouchers. Funny moment: when we got to the bar, the bartender was surprised—“Haven’t seen these in a long time!”—and even called the front desk to confirm. Props to her for making us feel so welcomed! Breakfast was better than expected—the entrance is stunning and very stylish, and while the variety wasn’t huge, the quality was solid, and the service was attentive. A nice, calm start to the day. Summary: • Location: 10/10 • Service: 9/10 (special thanks to the HK front desk star!) • Breakfast: 8.5/10 • Would I stay again? Absolutely. Fantastic spot for travelers who value both convenience and a bit of charm.

Firstly we did not receive the customary "thank you for your loyalty" greeting when checking in. On arriving at our room we were a bit disappointed to find we had been assigned a smaller room than we've had in our previous 5 stays. It was no big deal as it was very quiet and the bed super comfortable. However, we quickly realised that none of the electronic functions worked on our TOTO washlet toilet. This may not be an issue to some but it's always been a highlight of our stays here. We reported it to housekeeping initially but strangely, the person on the other end of the telephone had absolutely no idea what we were talking about so we reported to reception on our way out. After returning a few hours later, the toilet hadn't been fixed and there was no note to advise if anyone had looked at it. We therefore contacted guest services via email as we were quite disappointed that nothing had been done. They advised that it had indeed been checked and a replacement part was required, which wouldn't arrive until after our stay. They claimed to have reached out to us several times but this was definitely not the case. There was no offer to move us to another room or compensate us in any shape or form, which one would expect from a 5 star hotel. You advertise this amenity for all rooms on your website so if something is unavailable we should have been advised at check in. Surely housekeeping should be performing checks on the operation of things in the room, as part of their daily tasks? This had clearly not just stopped working that day. We wouldn't have minded had we been allocated a room on arriving mid morning but we had to wait until afternoon for room 526 which was tiny and faulty. We paid £80 for a mediocre breakfast buffet on our last morning. The quality of service from the staff seems to have gone significantly downhill compared to our previous stays. Our stay was nice enough but having been previously top of our list of London hotels, we would definitely think twice about staying here again.

We wanted to stay centrally located and close to historical and cultural sites for a 5 night stay. The Great Scotland Yard met or exceeded all expectations! We walked, Ubered, Tubed, and trained everywhere we wanted to go with ease close to the front door. Our room was larger than expected. The staff were cordial, helpful, and always interested in chatting about our visit and our stay. For our trip, it met the mark!