Great Scotland Yard Hotel London

Excellent location, fabulous food and service! The shashouka at breakfast was one of our favorites! The hotel is beautiful with great charm. You can easily walk to Carnaby Street, SoHo, Covent gardens for shopping and food. Also perfect if catching shows in the West End.

My partner and I stayed for three nights (15–18 June). The location is excellent, the concept is interesting, and the staff we encountered were genuinely warm and helpful. I want to make that clear, because what follows is not written out of spite. During our stay we encountered a number of issues that, at this price point, simply should not occur: no toilet brush in the bathroom at any point during the stay; no hairdryer or power socket in the bathroom itself. after searching, we found a hairdryer in the room, but its plug was loose and poorly secured, which is a safety concern, and of course it means having to dry your hair in the middle of the room. A persistently noisy air conditioning unit; a broken window slider; poor TV picture quality with out-of-sync audio; a tissue dispenser and make-up remover that were never restocked; a sweetener that was never refilled; accessibility grab bars near the sink that were dusty and marked with stains; and on our last night, a toilet flush that would not stop running and required repeated pressing to reset. Perhaps the most frustrating housekeeping moment: on day two, my used water glass was returned to my bedside with the paper seal placed back on to, the water still inside. On check-in we were told we had received an upgrade. We could not identify any difference from our original booking. I raised all of this in a detailed email to the hotel's info@ address, followed by a follow-up a week later. At the time of writing, nearly two weeks on, I have received no response, not even an acknowledgement. For a hotel positioning itself at this level, that silence is more damaging than any of the individual issues above. I am not seeking compensation. A response and an acknowledgement would have been entirely sufficient. I will not be returning.

We had a wonderful stay at this hotel in London. The room they provided was very nice, comfortable, and honestly more than I expected. The amenities were great, especially the gym, and I really enjoyed the breakfast food. The location was also very ideal, especially for first-time tourists. It was close to everything, including many tourist attractions, and it was perfect for walking and running around the area. The staff were very kind and helpful. After a long and tiring boat and bus tour, we came back to the hotel before check-in time, and they were able to accommodate us as soon as they could. I was so grateful because I was really tired and just needed to rest. Overall, the service was excellent, the room was beautiful, the location was perfect, and the people at the hotel made our stay feel very welcoming. I would definitely recommend this hotel.

Excellent location -easy access to buses and underground. Lovely hotel-great room, wonderful lobby and great bar on site. The staff also was so helpful-shout out to Shirley!!! She made the experience that much better!!

We loved everything about the hotel. It is very centrally and conveniently located. The decor is beautiful and quirky in the best possible way. Staff is always helpful and attentive. We stayed at their standard suite and it was spacious and with a very comfortable layout. Housekeeping was multiple times a day but not intrusive (just put on dnd sign if not needed). Globalist breakfast was decent. The only thing that could use improvement is the quality of fruit at the buffet. Already planning to return!