Grosvenor House, A JW Marriott Hotel

Attended event for business event awards ceremony. I have a few dietary requirements that are normally difficult to accommodate in large conference settings & typically involves waiting for food, having to repeatedly ask etc but not here!!! Absolutely perfect & the model to which hotels should aspire to…firstly the food was delicious- no flavour compromised at all, fish, duck & desert were all fabulous. Secondly, & this is something really important to me…is there was no big fuss…didn’t have to ask or repeatedly turn away food…it just appeared as with everyone’s…this is so refreshing, & lastly the waiter remembered me & made to feel it was no issue at all & that I was not a nuisance….all done with a smile. So just wanted to acknowledge all this to everyone involved & say thank you for making an evening meal a pleasure. I went home with my emergency apple that I brought uneaten. Thank you !

We traveled for leisure last month. My best friend and I had the most luxurious and relaxing getaway. The hotel is impeccable and the service is top notch. Kateryna was amazing. Her attention to detail made our stay so special and I'd travel back just to see her. I had a small problem with breakfast in the lounge on our last day. Jasmine and Sarah responded immediately and more than made up for it. Mistakes happen and the response is what's important to me. They were so thoughtful.

Exceptionally kind staff, clean and well appointed rooms, and well informed concierge. The lounge was also full of fresh food and very clean and, despite the heavy foote traffic, never felt as full as it was

While I didn’t stay at the hotel, I had the absolute pleasure of experiencing afternoon tea at The Park Room—and what a spectacular visit it was! From the moment I walked in, I was struck by the elegance of the space and the warmth of the service. The venue exudes quiet luxury, and the hospitality is truly second to none. I was welcomed by Altay, the kindest and most gracious host I’ve ever met, who not only made me feel genuinely cared for but also shared his personal tea favorites and how best to enjoy the dessert course. Thanks to his thoughtful guidance, I discovered a new favorite: milky oolong—perfectly smooth and delicately fragrant. Paired with a touch of rose petal jam, it was an unforgettable combination. The entire tea service was impeccable, and the food selections were beautifully presented and delicious. The atmosphere was further elevated by the presence of live music, with a particularly moving rendition of Moon River that made the experience feel even more magical. Although I didn’t stay overnight, this experience alone left a lasting impression. The level of care, refinement, and attention to detail at Grosvenor House is evident, even just through afternoon tea. I’m already looking forward to returning—and next time, perhaps for a longer stay.

The stay was excellent. John from the front desk was exceptionally helpful. We stay here every year and hope to continue to do so