Grosvenor House, A JW Marriott Hotel

The hotel is exquisite and so is the staff. My room was excellent, clean, comfortable, included all the necessities i needed, and excellent housekeeping. All staff were friendly, polite, helpful and eager to meet customer needs. The Elite Lounge was wonderful, offering excellent food and beverages on a good time schedule. The High Tea is magnificent and I enjoyed it very much. Chung and Yash were especially accommodating and went above and beyond providing excellent service, also Victoria, Kate and Ana. A thoroughly amazing experience.

The hotel is spectacular! It feels like you are in truly in London, not just any city in the world. (Those of you who travel a lot, will understand this) The staff and service was amazing! Will definitely return!

We had the Pas De Deix high tea and it was fabulous! This was the highlight of our trip. We cannot wait to come back again. The tea selection was outstanding and the scones were magnificent. We started with an excellent champagne and finished with a music box dessert. The serve was exceptional and the food was outstanding.

The Red Bar is a cool throwback to the old days with style and class. Dimmed in red lights everywhere, its Host and bar is a great place to start your day and end your night. Food compliments the mood from your JW menu and Ask for Francesco to Host your evening.

My wife and I stayed five nights here, we have stayed here before and their location / service has always been excellent - had a problem with our check in: in spite of prior intimation instead of usual upgrade, we were allocated a room with twin bed and very restricted view. Anyway the matter was sorted out and we were upgraded to best available room and then to a suite. I must once again highlight that the location of this property is fabulous, across Hyde Park, and their facilities and service including their executive lounge has always been impeccable.