Grosvenor House, A JW Marriott Hotel

From the moment our taxi drove into the courtyard, we were immediately greeted with a smile from a polished doorman (with top hat & tail uniform). Theodosia welcomed us, explained in detail all the amenities we could expect to receive during our visit, and said our luggage would be delivered shortly. We did find an issue with the bathroom's cleanliness but after explaining our concern to Theodosia, it only took ten minutes before a staffer, Eloise, came to our room and addressed the issue very thoroughly. We were impressed with the sincere apologies from the manager and quick response in resolvancy. Our room was located on the 5th floor with access to the Executive Lounge which was exceptional for its fresh breakfast buffet selections, daily light bites, canape variations, and selections of alcoholic & non-alcoholic beverages throughout the day. Of course, we used the Concierge staff multiple times for directions with public transportation. They were very honest in suggesting that a "bit of a walk or getting on the bus" would get us to a location faster than "the tube," and we found them to be correct. The highlight of our stay was the hotel's Afternoon Tea. Our phenomenal private hostess, Pratigya, explained the traditional meaning of the afternoon tea and what we were to expect from this experience. It is evident she takes pride in her position. We were not disappointed; we actually felt a little like royalty. We are very pleased that our first visit and experience in London was to stay at the JW Marriott Grosvenor. Every staff member we encountered was more than professional and courteous. Thank you kindly for the memories.

Just had the most amazing welcome at this brilliant hotel! Been staying here for years and I simply won’t leave it. My favourite spot in London, right in the city centre with everything close by. The reception was absolutely top-notch – huge thanks to all the lovely staff at this beautiful place!❤️ #FavouriteHotel

I have been staying at the JW Marriott Grovesnor House since early childhood dating back to the days before it was a Marriott property. The hotel staff is truly exceptional at making each guest feel special. Perhaps the history of the property as a landmark establishment in London gives each staff member a feeling that they should do their very best every day. This combined with an outstanding management team that are visibly present and show great care in providing the highest level of hospitality at all times. As my 21st birthday approached, I was delighted when our family granted my wish to travel from California to spend this milestone event at the JW Marriott Grovesnor House in August, 2025. The entire 4 day visit was perfect and the highlight was Afternoon Tea in the Park Room which is a not to miss experience. All of the staff were exceptional but I want to particularly want to recognize Pratigya who provided extraordinary service in the Park Room and Martina Dimova who, as always, was very courteous and helpful throughout the visit.

Spectacular hotel with amazing service. Victoria N. checked us in and we talked about my love of Battenberg cake and cherry Bakewell. Came back to room to find a slice of each. What an amazing surprise. The hotel is GORGEOUS. We enjoyed the daily breakfast and drinks in the Executive Lounge. The room we had was huge and the bed super comfortable. We’ve stayed at 3 Marriott properties in London and this was the best.

6 nights and club lounge access. Pros. Staff attentive and courteous. Great location, rooms excellent, turn down service excellent, front desk staff, especially Athena were marvellous. Breakfast and dinner in the club were excellent, changed every night. My only recommendation is please limit under 12 children at the cocktail time. Having children screaming and running aro7nd at a sophisticated club lounge is not what I signed up for. That said, the JW is perfect.