Hotel Cafe Royal

Exceptional customer service from Caitlin, Daniel, Bella and Marcello. Thank you for the delicious cocktails, snacks and meal! It was a very special experience.

Caitlin, Daniel, Bella and Marcello were amazing hosts for our time at Hotel Cafe Royal. Exceptional service and would definitely recommend for both cocktails and food.

5- would give it 100 if I could. This is the MOST AMAZING hotel we’ve ever stayed at, by far. We are frequent travelers and generally stay at a Ritz or 4 Seasons but Hotel Cafe Royal blows all of them away. This is our wedding anniversary trip and from the moment we booked it several months ago, the concierge team went over an above to help us with itinerary recommendations based on our interests, and assisted with reservations to anything and everything you could imagine. But the real magic was when we arrived. We are here for a week and only 2 days in and felt it was necessary to let everyone know how INCREDIBLE this place is!!! The staff is absolutely first class, and go over and above in every way. From the doorman, front desk associates to the concierge, they are ALL so kind, constantly offering to help and constantly making sure we were good. The associate who checked us in was a lovely woman who kindly took us to our room, to ensure we liked it. We were blown away when we walked in to a beautiful Jr suite that was decorated with rose petals, balloons, chocolate dipped strawberries and a beautifully written artistic “Happy Anniversary” message drawn on our mirror with various colors. The room is absolutely GORGEOUS, the bathroom is like a spa retreat, marble everything with every amenity. The beds are comfortable and the cleanliness is top notch. They also offer car service to their guests if they want to go anywhere within 2 miles of the property. It’s a Bentley “house car” with a driver who is great/knowledgeable and points out interesting things along the way. It’s a free service offered to guests on a first come/first serve basis. We have used it it several times to go to the various tours and attractions. It is so convenient and a luxurious ride as well. Look no further, this place is a MUST. I can’t say enough wonderful things about this place and highly recommend it. Also, the food is outstanding. We will only stay here when we visit London.

We loved this hotel! Having stayed at 4 different 5 star London hotels in the last 10 years we decided HCR was our favorite. The Jr Suite was spacious, modern, clean and very quiet. The hotel pool was a subterranean respite and large enough for laps. Picadilly Circle is noisy and busy and bursting with life and convenient to the best London shopping and Royal Academy of Art as well as a nice walk or quick tube to the other tourist sites. Plus HCR is right at the West End theatre district so your night activity is all wrapped up. Chinatown is also adjacent. For us we just loved the location. We stayed here a few nights prior to leaving on a NS flight east and returned for one night before our flight back home. Thanks to Pierre at concierge desk, and his coworkers and front desk, our laundry was taken care of as well as retaining our winter clothing in a luggage piece we had left at the beginning our our trip. When we returned two weeks later the extra luggage bag was in our room and the laundry hanging up in the closet. Just beyond expectations!!! Also the hotel arranged for our four trips back and forth to Heathrow and the service provided was excellent and on time. We enjoyed our breakfast in the hotel as well. Unfortunately due to other commitments we were unable to dine at Alex Dilling but will definitely not make that mistake the next time we stay at HCR. We will be back!

I’ve been walking past this hotel all my life. Nothing prepared me for the experience we had. It was quite simply wonderful. Only one night as we were at a matinee theatre performance in the afternoon. An Amex booking gave us a (mild but grateful) upgrade, breakfast included (worth a lot) and £125 in the bar (easily spent!). All the staff were off the scale amazing. We loved every moment. Enjoy if you go! You won’t regret it.