Hotel Xenia, Autograph Collection

Great hotel and location! Usually in my reviews I just say good and customer good But this hotel from Hayder the wonderful man who is at the entrance with his smile and attitude makes it all wonderful, service at hotel felt like 5 Star hotel Nice restaurant for breakfast, lunch and dinner. My compliments to Alejandro at the restaurant. Beautiful bar for late drink and the service. Rooms were small but service made up for that. Great location in Kensington Easy to take train(tube) and go to restaurants by Erolds area with pub Ahhh!!! Forgot the gym adjacent to hotel but part of amenities Top gym

I had the most wonderful 6-night stay at Hotel Xenia London, and I cannot recommend it highly enough. From the moment I arrived, I felt genuinely welcomed and cared for as a Marriott Bonvoy Platinum Elite member. Mr. Paolo Guarini, the General Manager, and his exceptional team went above and beyond at every step, and their passion, professionalism, and warmth truly made my stay unforgettable. The property is impeccably maintained, with a modern elevator and attention to every detail that immediately makes you feel at home. Housekeeping was flawless—always replenishing water, providing my preferred L’Occitane toiletries, and happily accommodating my request for a small fridge for my medication. Breakfast quickly became a highlight, with the Eggs Benedict Royale perfectly prepared every morning. I especially want to commend Alejandro, the restaurant manager, who from day 2 onward personally ensured my breakfast experience was flawless, and Albino, who always welcomed me with the best cappuccino. My favorite outdoor table, with my Americano and sweetener ready, made every morning feel truly special. What impressed me most was how the team treated feedback as a gift. On day 1, my breakfast experience wasn’t perfect, but after sharing my thoughts, Mr. Guarini personally addressed it with the team, and Alejandro and his team ensured perfection for the remainder of my stay. Meeting Mr. Guarini on my last day, I could see firsthand how much he genuinely cares about guest experiences—it was thoughtful, gracious, and sincere. A particularly memorable moment was when my stay needed to be extended by a day due to a flight change—Mr. Guarini made it happen within minutes, keeping the same room and rate. This level of care and attention makes a guest feel truly valued. While not the cheapest Marriott in London, the value, service, and genuine kindness of the team make every penny worthwhile. They don’t just recognize Platinum Elites—they anticipate your needs and make you feel truly at home. Next time, I hope to enjoy the swimming pool, sauna, and fitness facilities, which I know can be arranged via the Concierge team. I now consider this property my home away from home when I'm in London, and I will happily return. Every detail, every interaction, and every gesture reminded me why Hotel Xenia is exceptional, and I am deeply grateful to Mr. Guarini and his team for making my stay so unforgettable. Giving them my highest recommendation!

The hotel staff provided impeccable service! Greeted at the door our bags were immediately taken. Every one of the staff members were extremely cordial and helpful, offering us umbrellas, changing our down comforters to hypoallergenic, giving us travel suggestions and offering any assistance! Thank you to Maya and all the rest of the staff!

This place was the best! Very clean and nice, but the staff is what made my entire stay memorable! They were so polite and willing to help with absolutely anything! Shoutout to Alejandro, he always made us feel like we were the only guests there! Remembered our breakfast orders and where we liked to sit! Will be recommending this place in the future.

We loved our experience at Hotel Xenia. Everyone who worked there was very kind, patient and helpful. Our room was a little small but I understand a lot of Boutique hotels are and we loved it just the same. Very comfortable bed and pillows. Loved the robe and slippers and complementary bottled water. The restaurant was beautiful and the breakfast buffet was delicious! Also, close to the Tube!