Hotel Xenia, Autograph Collection

Stayed at the Xenia for 4 nights to celebrate anniversary and visit London sights and a day at Wimbledon tennis. After researching options we decided to stay at the Xenia primarily because of its central location to many of the popular tourist sights and also proximity to Gloucester rd and Earls Court tube station which allowed for quick and easy access to Wimbledon on the District line. The reviews on this hotel regarding room size are all accurate. The rooms are very small especially when compared to any Autograph locations in the US. However that is not a reason to avoid this location because the service at the hotel from the front desk staff to the room cleaners was second to none. All very friendly and professional. The adjoining restaurant La Terrazza was exceptional including the expansive breakfast ( included for Platinum ) We ate lunch and dinner there at different times and was very satisfied with the service and quality of the menu items. A special mention for the restaurant manager Albino who always made sure all of our particular likes and needs were attended to with a smile and genuine warmth. He really understands the art of hospitality which isn’t that common anymore. All in all I would absolutely revisit the Xenia when in London.

We had a lovely stay. Very friendly and helpful staff, spotlessly clean and a nice breakfast where we were looked after by Albano. The only 2 downsides was being in one of the rooms over looking the very busy Cromwell road but then it is London. Also in the bar area settling in to 2 super cocktails made expertly. We were surprised to see 2 people come in setting up their KFC’s and stinking the place out. First ever time we’ve been in an upscale bar allowing this. Most hotels might want to encourage meals to be ordered from within the premises. Other than these minor gripes this was a most enjoyable stay and only a short walk away from Gloucester Road tube.

Outstanding Autograph Collection hotel with outstanding staff. Good design throughout the property. Small but very nice rooms. Excellent food. Great location, everything easily reachable by public transport or taxi. Highly recommended.

Friendly, helpful staff, service with a smile, beautifully appointed hotel. Stay here. You won’t regret it. Yes, some rooms are small, but the ambiance and professionalism more than make up for it. We arrived tired and were transported to the utmost comfort.

I arrived for business as a platinum elite member and had booked a smaller room not realising smaller meant a single bed that would only fit my left leg….! The reception staff explained they were very full but nevertheless found me a room with a small double - it was tiny but perfectly fine. We had some teething issues with some of the more junior staff- I asked for an iron and someone appeared with an iron but no board… I asked if they had a paper bag for my to put a bottle present in the receptionist said yes and I heard her ask one of the chaps to fetch it … but he didn’t ….and by the time she then rang down to housekeeping (she was helpful just let down by others) who then took too long I was late for my meeting and had to go. Towel robes were good quality and nespresso machines in rooms however no cups only glasses. Housekeeping did a fantastic job each day - I came back exhausted to a well cleaned room with details like a new clean floor towel, folded neatly on the shower floor. Lifts were quick, AC was powerful and the noise was shut out when I closed the window showing the quality of this hotel. The highlight however was breakfast and the bar - I came both for breakfast and some cheeky cocktails while I finished my work- the cosmos were good and the breakfast had smoked salmon which I love. The reason however I will be back is because when I came back hot and stressed after a long day I tried to walk into the bar but there were two ‘walkins’ in front of me. This didn’t matter as Albino who runs the breakfast too recognised me from breakfast and greeted me ‘madam Sarah! Welcome back please have a seat’ THIS is everything - the type of service I usually only find in the far east. He had also been the one to ensure I had my black coffee at the breakfast after another waiter forgot. When I asked for the bill the bar tender forgot and I had to go up and sign. My recommendation therefore to the hotel is to let Albino train the staff as there seem to be a mix of well trained and helpful vs space cadets. I will however definitely be back because of Albino.