Hyatt Regency London, The Churchill

We stayed two nights in this Hyatt Regency property using the free night voucher. We chose this Hyatt hotel for our London break because of its prime ocation and ambience. Both myself and my partner were super impressed with the staff running the hotel, from the reception staff (a lady originally from Ukraine), and Teni, the manager of the guest lounge to the Montagu and Churchill Bar staff. Everyone is friendly and welcoming and good at engaging guests in small chats, which added a personal touch to the stay. The room is of a reasonable size, well-appointed and feels very homely. As a globalist, we were upgraded to a higher floor arden view room, overlooking Portman Square, a privately-owned square. The more open vista gave the room more natural daylight during our time there. Everything in the room worked fine, which was important for a hassle-free stay. we were pleasantly surprised to find a bidet type toilet.:-). There were, however hree areas where we think the hotel management can address in the near and distant future to enhance guest experience: (1) The shower area is very slippery when.soapy; (2) The duvet cover had a few small patches of stain; and (3) The bathroom size is too compact for a hotel of this class. Another highlight of our stay was the food and beverages. We had breakfast both mornings, used the lounge in the hors d'oruvres hours and ate in the bar and restaurant. The breakfast was very well-prepared with quality ingredients and the spread was impressive. The lounge snacks were also of a superior quality. The more exclusive atmosphere made for a highly relaxing experience. For our dinner, we tried both the bar and the restaurant to sample the atmosphere of the two venues. The Churchill Bar was lively, without being noisy. We ordered mushroom dumplings and beef tagliata and both were cooked perfectly with the right amount of flavour. I wish to thank the staff for the efforts they make to make guests feel that their stay is valued.

Great value in nice neighborhood. Staff well trained and professional. Rooms well maintained, clean . Housekeeping was terrific. Bellmen assisted with cabs, never had a long wait .

I had the most wonderful experience at the Hyatt Churchill, London during my recent stay. The staff went above and beyond in looking after me, especially as I fell really sick with the Flu, with very high fever, during the middle of my stay . The whole team, including staff from guest relations (Denny, Divya), housekeeping, room service, reception etc went out of their way to make me feel comfortable. Service was top notch, and nothing seemed too much trouble. They organised a GP to come look me up on short notice, assisted me with my meals while I was super sick to even step out of my room, and cleaned my room spotless whenever I asked for cleaning service. Everyone seemed eager to help, and very warm and welcoming. They were very thoughtful in sending me fruits, extra water, and some fresh ginger-lemon infusion during the peak of my illness- all just to make me feel better & more comfortable while being stuck in a room. Rooms are very spacious and comfortable, and the whole property has a very welcoming and positive vibe to it. I am extremely delighted I chose this hotel for my stay, and will surely return in the future. Thank you, Hyatt Churchill for everything!

Perfect location Perfect services Mr Marco the supervisor of house keeping he provided a professional service .. he is the best ever

Having arrived at 7:00 AM after a 14-hour flight from Kuala Lumpur, I was incredibly grateful for the exceptional service from Rosalia. As my suite was not yet ready, she promptly arranged a temporary room for me and even ensured I had breakfast, which was a fantastic gesture. As a Globalist, I was delighted with the suite assigned to me - it was a gem. Thank you so much for making my five-night stay at The Churchill a truly pleasant one.