The Kensington

Traveled here for business and stayed in 3 different hotels during my London trip (all 5 star). The Kensington was miles ahead of the rest. Where do I begin? First class and really friendly service. The staff are incredibly well-trained and seem happy, and it shows. Amazing breakfast. Incredibly spacious and high-end rooms. Fantastic area of London and a walk away from must-see museums. Absolutely loved my stay here. Not a single complaint. Thank you to all the Staff for your fantastic hospitality, especially Harvey. Would 100% stay here again.

The staff, the decor, and the service were impeccable! From Klaus the GM to Catherine the lounge server- and all in between, I was highly impressed with all aspects of The Kensington!!

This is a beautiful hotel in a great location. Service is pleasant but I would say not always accomodating. Upon check-in which we were very happy was early (thank you to the front desk gentleman that helped us) they would not grant us an upgrade without a signifcant upcharge, despite us having booked directly with the hotel and having availability. We reluctantly agreed to the charge to have the additional space of a suite. Lunch was lovely and the K bar has a very impressive menu of cocktails. I asked if we needed a reservation and was told no, as guests have priority and we can just walk down. We invited our friends ( another couple ) to meet us there on a Saturday night for a drink before heading to dinner. When we went down to the bar around 5:45pm there were several empty tables that were marked "Reserved"so we were not able to get a table in the main bar area. I explained we were guests at the hotel and mentioned that we only needed a table for a limited time, maybe half an hour. We were offered another table basically in the area outside of the bar, but we wanted our guest to experience the K bar atmosphere, so we chose to sit at the bar instead with one of us standing to which they said they would "overlook". We spoke to to the concierge and expressed our disappointment. The bartender was helpful enough to suggest drinks. We were offered a small shot of punch, but no other consellation. We left for our dinner and noted that the empty reserved tables were still not seated. Did not feel like a guest with priority at that point. Upon check-out in the early morning ( about 6:30am) I asked if we could receive a credit for the unused breakfast since breakfast did not start until 7am and we had to get to the airport. and was told that was not allowed as it was part of a package. Again, not very accomodating, considering the premium we were paying to be in the suite. I wish the stay could have ended on a happier note but sometimes actions are more important than handshakes and smiles.

Our family of four had a fantastic stay at Hotel Kensington — it was one of the true highlights of our time in London. The location is perfect: close to the metro for easy access around the city, yet tucked away in the beautiful, quiet Kensington neighborhood that feels safe and relaxed, away from the hustle of central London. The service at the hotel was impeccable from start to finish. A special shout-out to Daniella, who went above and beyond to take care of our family each morning at breakfast. She even remembered our daughter’s name and her favorite juice after just the first day — such a thoughtful and personal touch that really made us feel at home. The rooms were quiet, well-appointed, and incredibly comfortable, offering peaceful nights of sleep after long days of exploring. The entire hotel has a swanky, polished feel and is clearly well maintained. Honestly, we can’t say enough good things about the staff and service — warm, professional, and attentive in every way. We’d return in a heartbeat and highly recommend it to families or anyone looking for a stylish and welcoming place to stay in London.

Just returned from a fantastic Easter weekend in London with my family - two adults and two teenagers. It was our first time staying at the Kensington Hotel at Queen's Gate - it instantly has become our "go-to" hotel and number 1 recommendation for anyone staying in London. It is a full on luxury experience in terms of the rooms, the decor, the food and the service - at the same time, the staff were incredibly friendly and so kind to my family and I. The service was outstanding - the best I have experienced and a special recognition for Thomas in Guest Relations - he engaged us professionally before we arrived, at check-in and was available to us throughout the weekend for any support. The rooms and facilities were outstanding and the luxury Easter treats left in our room were such a memorable touch!! Thank you all for making our weekend so special - look forward to seeing you later in the year !!