The Lanesborough, Oetker Collection

The afternoon tea with fake flowers, dry untasty sandwiches, mini cakes which the chocolate one is very bad the slow service (we had to wait 30mns to be served) they could at least have served us the tea, the food is very low quality and no music the pianist is there only on saturday so very low budget place for a 5 star hotel not worth 92pds , don t do it you d waste your money!

Outstanding staff, incredible food, an amazing atmosphere. The best hotel we’ve been to in London by far!

Bridgerton afternoon tea!! Honestly well worth the money!! Did we like all the sandwiches no we didn’t to be honest and I didn’t like one of the cakes but at the end of the day you’re not going to like everything!! The staff were amazing and kind and went above and beyond

Lovely Bridgerton theme afternoon tea in a beautiful regency dining room. A delightful experience with impeccable service.

Disappointing Experience at the Cigar Lounge I’m writing following a disappointing experience earlier today at The Lanesborough cigar lounge. My friends and I (a group of four) arrived just before 9pm, intending to enjoy dinner and drinks. We were informed that, as a party of four arriving after 9pm, at least two guests were required to order cigars in order to be seated. What was particularly frustrating is that: • The lounge was nearly empty (only one other table occupied) • We were fully intending to spend on food and drinks • We had visited just days prior and were not made aware of this policy As long-standing guests of the hotel, this felt both inflexible and unnecessarily dismissive. It’s difficult to understand why a team would turn away willing customers — especially when the venue was clearly not at capacity — rather than prioritising hospitality and guest experience. Luxury hospitality is not just about policy, but about judgement, discretion, and understanding the value of your clientele. On this occasion, it felt like the opposite. I hope this feedback is taken constructively, as it genuinely impacted our perception of what has always been one of London’s most respected hotels.