The Lanesborough, Oetker Collection

This is a classic British old school hotel and they charge accordingly. We received an upgraded room from our Amex membership. The room and bathroom were spacious but we looked out on the back of an office building. No matter. The bed was perfect. And there was a butler… Not having been raised with one we were not exactly sure what to do with them. They brought us tea twice, kept the fruit bowl stocked and fixed a leaking refrigerator. The big question was whether to tip them and how much. Ultimately decided not to tip as we didn’t use them much and the room was $1200 a night. Good thing. Upon check out found we were assessed about GBP60 per day. Not sure if that was for tea or a service charge. We were never told about that upon check in. Other than that they have a wonderful health club with sauna steam and hot tub. The French barman made a perfect martini but ridiculously expensive. Breakfast was only OK. It was included. Only a la carte. No buffet. Coffee was terrible. Great location. Walkable to a lot of things. We’d go back

Lovely tea. My son treated us all and it was beautiful. The toilets were incredible and everything was lovely the staff were very helpful and very nice

Despite all the new ultra luxury hotels popping up in London, The Lanesborough remains our favourite, because of the amazing staff, great facilities and how they personalise your stay. Especially with kids it's by far the #1 hotel in London

I’ve been staying at The Lanesborough since 2015, and as someone who travels extensively and has stayed in many of the world’s finest hotels—from North America to Europe, the Middle East, and East Asia—nothing compares to this place. Over the years, I’ve developed what I call “The Lanesborough Test”—my personal benchmark for service and hospitality everywhere I go. What makes this hotel so special isn’t just the grandeur or the décor, but the people. Many of the same faces have been here for years—at the concierge, front desk, restaurants, and butler service. That consistency says a lot about how happy and well-supported the team is, and it’s the real secret behind the hotel’s success. I’ve stayed in multiple rooms and suites, and each has its own charm—there’s no such thing as an inferior room here, only a difference in size. The attention to detail and sense of coziness are consistent throughout. This time, I was upgraded to a Junior Suite, and it was fabulous—elegant, quiet, and beautifully appointed. The Lanesborough doesn’t just welcome you—it truly feels like home.

We recently returned from the Lanesborough from an 8 night stay. The best hotels in the world have a certain intangible quality you can't quite put your finger on but leave you with the feeling you never want to leave. That's the Lanesborough. I looked at many hotels before deciding on the Lanesborough for our first trip to London. The main reasons I picked this property was because of the amazing reviews and also Lillibet, their resident cat (cat tax paid with Lillibet pic with review). I spoke with their concierges many times with questions prior to our stay. All the concierges were very helpful (shoutout to Lee, Daniel, and Pal!) with restaurant and tour suggestions. My husband was quite ill during our stay. We had to call a physician for assistance. Pal (the concierge) was instrumental in calling for help. They also moved us to a suite the next day for no charge to give us some extra room. The one weakness is their breakfast in the Grill. The food is average compared to everything else in the hotel. They need to offer more menu options and it would be nice to have a different menu on the weekend. The other thing about amazing hotels - I always get the feeling the staff wants to be there as much as you do. That was the case with every person we interacted with at the Lanesborough. All of them such nice people. We will return!