The stay was terrific. The room is very comfortable, the gym is great and well equipped, and breakfast is rich and delicious. Our welcome was astounding, with a generous fruit basket and a welcome message on the bathroom mirror. I will definitely stay here the next time I'll visit London. Our host, Selim Attias, was very gracious.

Room let it down....response too slow! Was avoidable. We were really excited to be trying 'The Dilly' for the first time. We spend a lot of time staying in a variety of hotels so it's always good to try a new one. We made an impromptu booking (booked earlier in the day) to stay in London for the evening as we had a big event close by early the next morning and would mean we would be rested rather than travelling up super early in the morning. The hotel looked great on the website and the Junior Suite photos and description looked just the job. The room was the only room that would accommodate 3 people (2 adults and a young child) a king bed and a sofa-bed. We did consider one or two other hotels close by but one didn't have any windows (although the price was very competitive) and the only was just a touch further away. On balance we thought The Dilly would be just the job. On check-in, around 7pm everything was going well, staff were pleasant. We were told that there were snacks and drinks in the room (the booking said a minibar in the room). We were also told there was a separate lounge area on the mezzanine floor which was regularly topped up with food and drinks (we would need to get to by the lift). Fantastic! an added bonus. When we got to the 5th floor walking down the corridor it was already starting to feel warmer. When we got to our room 528 (avoid!) we opened the door and it was like stepping off a plane for a summer vacation. We tried to adjust the aircon and it made no difference. The décor felt dated and we didn't feel it quite represented what we had seen online. You could only open the window about an inch to try and vent the room and it was very noisy in the room (from the room aircon and also the other rooms aircon which linked into the area outside). There was a minibar, which was empty. The sofa-bed wasn't made up, even though it was the evening and a child would be sleeping there. The snacks and drinks mentioned in our room were a packet of biscuits and room temperature bottled water (pretty basic, less exciting). The toiletries also appeared different to what was shown online. We were given a QR code to whattsapp with, so i did explaining the heat issue and saying that we are happy to move rooms. We didn't (and still haven't) get a response. So we then went downstairs to report to reception. By then we had already decided we wouldn't be able to eat in our room. We were considering room service as by the time we had got to the room we were really tired. As it was unbearably hot and the room in general we decided we couldn't eat in there. At reception we explained the situation and were told an engineer would go up. We again said we'd be happy to move rooms but the engineer seemed to be the plan. We stayed out of the hotel for a couple of hours to allow for the 'engineer' to attend. We also ate out and when we returned it was past 9pm which is quite late for us to be out as a family with a young child. We checked with reception on the way back to the room the issue had been resolved and were reassured the 'engineer' had visited and the room would be cool. I'm not sure i totally believed an 'engineer' did come out and it would have been more helpful just to say we don't have one, or it's not fixable and we will move you. As when we got back to the room again it was just as hot, the only change that had happened was that someone had turned one of the aircons off. We then packed our bags and went back down to reception with them insisting we couldn't stay in the room (we wouldn't have been able to sleep in the heat!). We were told they thought we wouldn't stay in there and had already scoped a room for us. We then were escorted to the room. The new room 'was' like the pictures for the junior suites. The room was a lot cooler and we were really pleased with this room. We then had to wait for the sofa-bed to be made up. That was completed at 10.15pm which really wasn't what we had planned for all going to bed (particularly for a child with an early start). When we checked-in we were told the hotel wasn't busy so i'm not sure why we couldn't have been allocated this room in the first place. Staff must know that the original room had heating issues (or i should say cooling issues). I wonder if they see if people will just tolerate it?! I also wonder if we were allocated the poorer quality room as we are a family or because we went via a booking site? The minibar was there but again totally empty and the 'snacks' were the usual biscuits and there was bottled water again. I think all of the above ruined what should have been a lovely positive experience and all completely avoidable and we could have had a quality stay if we were allocated the 2nd bedroom first off. We would have also eaten in the hotel as well and got a restful evening. So on the plus side, the location is perfect for Piccadilly Circus, Regents Street and Leicester Square. All the staff we spoke to were polite (front desk and door men). I think that things could have been avoided or resolved a lot sooner though which would have meant we weren't inconvenienced. The second room we stayed in was really nice and as advertised. The lounge on the mezzanine was good, apple juice was lovely and both my partner and daughter enjoyed the croissants (food labelling would be good and maybe something on offer for those with dietary requirements). We didn't explore all of the hotel due to lack of time but having a pool, bar, restaurant are all positives. Traveller tips: request rooms that other travellers have suggested so you know they are good or be more explicit that you want windows with external views (so you can vent). Enjoy the amazing location.x The Dilly: happy to have a conversation and make some further suggestions...you have my contacts from my stay yesterday (checked out).

Staff are abseloutly amazing especially Abdul who went out of his way to help us! We can not fault the staff at this hotel! We really felt well look aftered! We had a lovely room and had a free upgrade! Brekfast was fantastic! We will stay here again if we are in London!

The place is a real 5 star hotel with the most amazing location in London and with amazing hospitality by Selim! I came with a group for business and looking forward to come here the next time I am in London Also the rooms are innovated and beautiful!

Great hotel, that let me have a very enjoying stay on a trip. The Service is great ( Kudos for the service for Salim) help on every request. Large gym and great service in a great location right on Piccadilly square. Highly recommend for anyone in need.