The Dilly

Abdul and everyone I came into contact with at the hotel was most helpful. I plan to return in May for a one week stay

I have stayed at the Dilly a number of times now and it’s simply not sufficient to say “it doesn’t disappoint”, the reality is each stay is ALWAYS better than the last. The attention to detail from the world class team makes you feel that little bit more special from the moment you walk into the hotel. This isn’t just somewhere to sleep, it’s an experience in an historic building that combines the past with modern day luxury. The rooms are well maintained, spotlessly clean, as is the rest of the hotel and it reflects the pride of the team that work here in every part of what they do. The Dilly goes beyond the extra mile to ensure you have an amazing stay and you find little treats and surprises everywhere during your time in the hotel. This is my go-to place when I am in London and every time I go back it feels a little more like home. In short - there is no comparison in Central London for the hospitality and value for money. Well done to the team - this is an exceptional place and I can’t wait to be back again!

Lovely location, great service and good healthy wholesome food.

Receptionist has a bad attitude; we apologize for inconveniencing her with our business. The doormen are clueless. The hotel lobby is under construction, so they converted a closet off the ally, put down some red carpet and a new coat of paint, and called it a 5 star hotel lobby. The bellman line the wall looking for something to do. The room was in terrible condition. Sloppy paint job over old wallpaper. Stained carpet and furniture upholstery. The closet was a mess. Bent clothes bar and shoe rack. Closet doors off their hinges. How is it possible for both pains of a double paned window to be so filthy you can't see through them? Furniture and drawers so damaged that I doubt a thrift store would accept it as a donation. The bathroom measured exactly 6' x 7'. No counter space. Cheap shower curtain that failed to keep the water from soaking the toilet paper roll hanging right next to it. There was no way to turn on the heated towel bar, it was broken. Thanks to another review mentioning bugs in the bathrobes we left the one provided hanging in the closet and left everything in our suitcases. There is no fridge or minibar either. Decades ago I stayed in more luxurious youth hostels. The Dilly lives up to its name for all the wrong reasons. The property is a DILLY of a mismanaged and forgotten dump, and you'll pay a 5 star price for the "experience." The Dilly should be condemned and put out of its misery!

We have been greatly pleased to stay at this hotel since many years, which was previously Le Meridien and is now The Dilly, due to its location, room comfort and attentive breakfast service. During our visit to London from March 2nd to 5th to celebrate our daughter's 18th birthday, we were very touched by the beautiful decoration of the room and the thoughtful gesture of leaving champagne and a birthday cake. We would like to express our gratitude to Guest Relations and the entire The Dilly team for making this stay a memorable experience in our lives.