The Dilly

This was my first visit to London, and I had hoped that my stay would reflect the beauty of the city and leave a positive first impression. When the front desk staff asked me about my visit, I explained that it was my first time in London. I was therefore very surprised by the room that was assigned to me, despite my clear request for a room with a pleasant view suitable for such an occasion. Upon entering the room, I found that the window view was directly overlooking air-conditioning units and drainage pipes. In addition, the window was broken and did not close properly, allowing cold air to enter the room. I immediately returned to the same front desk staff member and requested a room change due to two clear issues: the unacceptable view and the broken window. Unfortunately, he responded in a very rude manner, asking, “What exactly do you expect to see from the window?” Is this really the level of professionalism expected from a front desk employee at a hotel classified as five-star? My request to change the room was refused under the claim that the hotel was fully booked. I was informed that maintenance would be sent to fix the window; however, I left the room and never saw any maintenance staff arrive. Second observation: The wooden flooring in the room was extremely noisy, both for me as a guest and potentially for neighboring or lower-floor rooms. The flooring appears to be old, and the creaking sound is particularly disturbing, especially for light sleepers or those sensitive to such noise. Third observation: The room had a connecting door to the adjacent room. The level of noise transmission was unacceptable; conversations from the neighboring room could be heard clearly, as if they were taking place inside my own room. Guests should be particularly aware of this issue, especially couples. I found myself walking very carefully late at night to avoid disturbing them while they were sleeping. The only positive aspects of the hotel were: • The door staff, who were extremely polite and respectful. • The housekeeping team, whose service was excellent. . Location is good This is my honest experience with this hotel. Unfortunately—and regrettably—it was a very poor experience, made worse by the fact that it became associated with my first visit to London. Room 309

Great experience in the Restaurant of the Dilly. Fantastic service by Lance. Otherwise a superb hotel with friendly staff

Really lovely London themed afternoon tea. All the staff from entering to leaving were charming. Our waiter Lance was very lovely, helpful and very friendly. All the sandwiches, scones and cakes were a delight! Nice peaceful ambience. Would definitely recommend. Good value for money as many afternoon teas almost double this price!

I first stayed at the Dilly following a recommendation from a friend who truly knows quality – and it exceeded all expectations We felt special guest, even before we arrived Selim guest relation manager and the concierge Christian assisted me in planning my visit before we arrived in London The Dilly is in prime location We walked to many places, saving money on transportation, Rooms are clean and spacious We visited for the second time few weeks ago special thanks to Selim who hosted us in an exceptional way. He was warm, attentive, professional, and truly made us feel welcome The concierge team George and Cristian Received us as close relatives warmly and we immediately felt at home For many years I checked hotels in london and nox w I found The Dilly Excellent facilities Amazing personnel We shell be back soon and I recommend THE DILLY to all my friends

We used the private bar area for a work drinks reception and were super impressed with how smooth and efficient everything was, and particularly by the staff on duty that night. Marina deserves special mention for her kindness and going beyond expectations to ensure that not only the guests had a wonderful time but that as host, I felt supported and taken care of too. Thank you so much!