The Dilly

Excellent location Superb staff Massive bed Great aircon Great place for a celebration . On arrival met by a very personable concierge named Paul,full of knowledge and always willing to advise and direct. Upgraded room decorated with birthday decorations congratulations to whoever made all of those absolutely wonderful for my wife. All the staff from the top to the bottom are pleasant and welcoming and all with a smile on their faces. We will definitely be staying there again in the near future. Keep up the good work.

The Dilly was comfortable and the staff was great. Very friendly. Great location! They did a nice job decorating our room for my birthday.

The Dilly is our home away home. The hotel’s location is perfect, the rooms are comfortable clean and clear, the staff nice. But what is really exceptional is its Guest Relationship Manager Selim Atias. He is the best and took good care of us during our stay. I hereby thank him for all the support and hope to be back soon.

Lovely visit to London staying at The Dilly which is very central, easily accessible by the Tube, and convenient to multiple great neighborhoods in the area. The staff were friendly and accommodating to our needs. We particularly appreciated the service at The Terrace for breakfast from Brijal, Rajat, and team who were smiling throughout despite being busy and very helpful. Kudos to the staff and to management for providing them with the space and training and support to provide such a level of service.

Location is perfect. Rooms are a good size compared to other hotels. Hotel and rooms are extremely old and most things don’t work. I had a broken hair dryer, toilet, and room service not at all good standards, don’t even wipe tables or vacuum room. I stayed 8 nights and not once was it vacuumed. Staff is a hit or miss. Most are welcoming and friendly and great service then others are standoffish. The reception never says their name when u call them and their hotel phones cannot dial outside lines at all which is very weird. Most alarming and dissatisfaction were the hotel bar and restaurant closing down at 11:30pm even though it was the weekend. Then they had a whole Indian wedding party overbearing the entire lobby area and no one from hotel staff managing the area so guests could leave the premises during this event so it was annoying having to wait 15 minutes just to exit the hotel to get out. I stayed 8 nights there. Emailed the GM Daniel and never responded. London is my favorite city to visit and it’s because of their hospitality and attention to guests. Did not receive that here even though I spent a lot of money. Overall, would not stay here again. Elevator was down my entire trip and if you visit London you know that their elevators are small to begin with so this was a true inconvenience. Housekeeping needs to do better because even when asked to clean it still wasn’t done within 8 hours. There was no act of compensation for all the inconvenience.Ali for luggage was the most helpful and accommodating person in hotel as was Heather for understanding. Also had major stains and noise