The Dilly

I work for a travel agency in Istanbul and our company staff who went to London to attend World Travel Market stayed in The Dilly Hotel. I'd like to thank Senior Guest Relations Manager Selim Atias for his continuous support during the group reservation process. He was always fast and helpful from beginning to end.

It’s the third time we stayed in the Dilly. The location is excellent. Abdul is super nice and kind. We’d come back again.

We stayed at Dilly to celebrate our 30th wedding anniversary. The service was excellent. They gave us a free upgrade. The room was decorated to celebrate our special day with a complimentary champagne.Dilly made sure we had a special day. Thank you.

The advantage to this hotel is its location, but despite that we would not stay here again. This is supposed to be a 5 star hotel, but it does not live up to that. On entering (not by the revolving door as it is broken) the reception area is quite dark and underwhelming. When we eventually got to our room, on the 8th Floor, it was also underwhelming. It took some time to get there as one of the three lifts was out of order. On one morning, for a short while, all the lifts were out of order, it's a long way up the stairs to the 8th floor. Our room looked tired, with slightly scuffed furniture and an antiquated air con system which didn't work properly. We had to get a heater from housekeeping to try and warm the room up. It was clean, but could someone please tell the housekeepers that in a 5 star hotel they should not be sitting on the steps by the rooms talking on their phones! A good morning or a greeting would have been good, especially as we greeted them, but received no response. The soundproofing is not good not helped by quite a large gap under our bedroom door - we could hear all the chatter when people were passing our room. The welcome at breakfast was very good whilst the breakfast itself was fine, but for a 5 star you expected more than just a basic buffet with help yourself tea/coffee from a machine. The gluten free option was extremely underwhelming. We note you keep mentioning that the hotel is undergoing some much needed refurbishment, maybe you should mention that on your website. We expected a 5 star establishment, this was more of a 3 star standard! We were very underwhelmed, there are much better and more welcoming hotels in London at a similar price point.

Showers need to renovate but rest is comfortable, perfect location. Thats ok, you find those on many good London hotels. But more, we choose this place, mostly because of Selim, the great guest service manager. He is the one who makes this stay comfortable and memorable for us. Thanks to Selim for all. i wish he works for us :) those days its not easy to find such a good service hoteliers. Otel ok, lokasyon guzel. Ama bunu iyi bir Londra otelinde de bulabilirsiniz. Fakat Selim beyi bulamazsiniz. Bu konaklamayi unutulmaz kilan kisi Selim beydir. Tesekkur ederiz.