The Dilly

Our first stay at the Dilly, having read all the reviews, I was prepared.... but chose it for the location which suited us on this London visit. I booked a Superior Room and requested light bright room. Even before arriving, I was informed that we had been upgraded to an Executive Room. The pre-arrival communication is excellent. Easy check-in. We were given Room 102 overlooking Piccadilly. The room was very good size and well furnished including 2 comfy chairs and a chaise longue. It contained all the amenities you would expect from a 5 star hotel including Nespresso, large water bottle with added thoughtful bonuses of several different glasses, several small milk cartons (too often you only get 4), the 'refreshment area' is very well laid out. Room has good lighting (needed). Yes the room is very tired, furniture very scuffed/stains etc BUT, I was expecting this and also read that a refurb was planned soon which was confirmed to me when I asked at check-out; apparently they will start on the bedrooms in January. Not only were we upgraded but they made a special welcome arrangement on our bed and platters of fruit and chocolate as well as a bottle of wine. I guess trying to make up for the obvious negatives, it certainly helped. Staff too are very welcoming. We visited the bar downstairs which was very quiet. Our only complaint was the piped music which included adverts... apparently it came through the internet.. not enjoyable or expected! I did complain at the bar and at Reception on check-out, they sounded surprised... hopefully will get resolved immediately so no one else has to sit through advertisements. Overall a very nice experience. Would definitely return once hotel has undergone full refurb.

I just wanted to express my thanks and sincere gratitude to all who work at The Dilly and have made our stay a wonderful experience. My sister and I stayed for her 50th birthday celebration and seeing her face when she saw the room, which had been decorated with swans and petals on the bed, was just unforgettable. The little extra touches made it extra special, we had such an amazing experience and the staff were both welcoming and efficient- a true credit to The Dilly. Breakfast was also fantastic- we appreciated also having an option to take a coffee with us when we had to make our journey home. The hotel is amazing, love the decor and the feeling of a welcome when you walk through the doors. Location is right in theatreland and close to restaurants and Oxford Street/Regent street tube stations. I would recommend The Dilly to others who may be looking for a first class experience in the heart of London.

We were greeted once again by Eman Aqil on the front desk. She always warmly welcomes us back and gives us great service. She is a credit to the hotel. The amenities here are great, we always choose this hotel, it’s our home when we are in London and the staff certainly add to it feeling that way. Thank you

The Dilly is in a wonderful position in London and has some excellent facilities and rooms. The renovation pending will no doubt rectify any shortfalls but in the meantime Abdul smoothed the way for my husband, daughter and myself to have a wonderful holiday together in London. Thank you Abdul for all that you did to make our stay in the Dilly special. You are a master at customer relations.

A very good experience.very nice central hotel. I will choose to stay in the dilly hotel again for sure. special thanks to selim for his kindness and for been so helpful in changing my room to a perfect one .