London Marriott Hotel Park Lane

We went for the Afternoon Tea and were served by Vivian, who made our experience absolutely fantastic. His tea recommendations were amazing (recommend starting with the Flowering Tea as we did, very yummy and gorgeous), and his service made us feel very expensive. Such a friendly face, remembered us by name, and was just so kind and sweet. It was a very special experience and the food was fantastic.

Our server was Vivian and he was friendly, helpful and gave great recommendations for our afternoon tea experience. He put a smile on our faces and added to our memorable experience. Thanks Vivian and another great experience at Park Lane.

Had afternoon tea in Lanes- Vivian was our server and he gave exceptional service! 12/10 it was soo good! He was so polite, checked in throughout and went above and beyond to make sure our celebration was memorable one! True assets to the team there! Thank you Vivian!

I’ve never encountered a more comically mismanaged health club than the one at the Marriott Park Lane. You pay months in advance—no small amount—for what is marketed as a “premium” experience, only to be met with relentless inconvenience. The membership card routinely doesn’t work, leaving you locked out like an unwelcome guest in the very club you’re paying for. Worse still, when you try to raise any kind of concern, your complaints are met with a deafening silence. Emails go unanswered. Staff give vague reassurances that never materialise into action. It feels like you’re paying a luxury rate for a service that’s barely functioning. This is supposed to be a five-star establishment, yet there is absolutely zero evidence of the high standards it boasts about. The attention to detail, the customer care, the basic operational competence—none of it is present. Avoid wasting your time and money. There are far better-run places in London that don’t pretend to be something they’re clearly not.

The English breakfast was absolutely amazing! The atmosphere was inviting and comfortable. Our server Vivian gave the most stellar and professional service, thank you so much for a wonderful experience!