London Marriott Hotel Park Lane

I had an incredible experience of afternoon tea at The Park Lane Hotel Marriott, and I have to give a special shoutout to Vivian. His service was outstanding—he was so attentive, always ensuring we were comfortable, and truly went above and beyond. He was knowledgable, and humorous. I couldn’t have asked for a better experience. Highly recommend, would return.

The Afternoon Tea we had there was ok but they didn’t replace the whole of the food when they messed up the order of our savoury food. So all the cakes etc.. were really warm and melted chocolate on the small cakes. They did look nice but had to wait ages for the correct savoury order. We did get an apology from the manager and an extra glass of Prosecco each.

We had a themed afternoon tea. It was wonderful, would absolutely recommend. Our waiter, Vivian, was so attentive & kind. Really memorable & special day. Thank you to all the lovely staff.

It was brilliant experience, nearby shopping center, excellent services provided, food variety and halal food already available.

I don’t often stay in this property, but every time I do, I am reminded of how happy it makes me feel to be there. The lounge is wonderful, food portions generous and perfectly acceptable drinks options. The spa and gym are at the expected 5 star level and whilst the rooms do vary in size, I have yet to be unhappy with any offered. The whole team did a great job, but a special call out to Carmela for her warm and effortless service. No hotel can be truly 5 star without people who care this much.