Mandarin Oriental Hyde Park, London

We are repeat guests at this property. This is the first time it was just mediocre. The room itself looked and felt dirty. It’s the first 5 star I wiped down the furniture and bathroom sink. It felt dingy. The location is great. The athstetic on the outside is beautiful. The front door staff is your best feature and investment. They were kind and helpful and added some specialness to our stay. Front desk check in was fine. Nothing special. Nothing extra helpful. Very basic room. Maybe that is why things felt different this stay… we had a very basic room so maybe it wasn’t given as much care or attention to detail. Breakfast was good and same with the service! I think we will try something new on our next London trip. It’s a bummer because we did it enjoy it in the past - we have been here quite a few times. The Peninsula is coming soon and The Chancery is opening soon too!

On arrival we were told our room wasn’t cleaned yet but we were the first to check in and it should be ready soon. We went to get breakfast at 10:20 and they wouldn’t let us eat at the restaurant because it closed at 10:30. Next we were told it would take three hours to clean our room. We finally got our room and one hour later we still did not have our luggage and we had a tour to go on. Our room was a suite but only had one sink. I travel all over the world and never have had one sink in a suite. We decided to switch rooms for an $800 a night upgrade and was told we could have the room at 6:00 when we came back from our tour. We got to the new room at 6:00. We had a 7:00 dinner reservation and again after five calls got our luggage at 7:00 missing our dinner reservation. They actually brought cherries and Champaign from our old room and not our luggage. I had asked to speak to a manager 10 times from the morning and nobody would let me. Next before bed we ordered milk and hot water and coffee to the room for the morning and asked for it to be there at 7:30. We had an 8:00 tour. It never arrived. I do not feel that I should pay for the first nights stay since it was so aggravating and the hotel gave us zero service.. I had flown over night and was exhausted. Threedays later I finally got to speak with a manager and he did waive the upgrade charges originally for two nights and finally for the first night too. I am still looking for a refund on the first night. If you had this experience at a 5 star hotel you would not want to pay. I am traveling to Japan in 2026 and they want us to stay at the Mandarin Oriental there but I told my travel agent to find me another hotel.

My stay at the Mandarin Oriental Hyde Park in London was truly exceptional. The hotel exudes elegance, and dining at The Aubrey was the highlight of my culinary experiences in London. The service was impeccable, with the staff being incredibly attentive and passionate. In particular, the waiter Thanh Le went above and beyond, enthusiastically serving and introducing the dishes, making the meal unforgettable for my family and friends. Back in Hong Kong, I’ll definitely recommend The Aubrey to my friends. It’s a must-visit when in London!

We have been going to Mandarin Hyde park lounge restaurant for a number of years . We have enjoyed the exceptional coffee service with a beautiful presentation in a tray with a small sweet tray. Unfortunately, yesterday when we went there, the coffee was cold and needed to be replaced. There was no tray of any kind and the price was increased. A certain lowering of standard for such a beautiful hotel.

1. Shower head in my suite was not working. 2. After fixing my shower head, I came back to my room at night and found the broken shower head huge part on my bathroom floor. 3. When you use the bath towels, white treads stick to the face and body after use. 4. When I asked in the afternoon about how long does it take for express pressing of cloths, they advise around 20 minutes. When I gave them the items at 6:00 pm they said it will take 2 hours. 5. I have requested and made an order with concierge to fill my room with Rose petals for my 32 wedding anniversary I found out later I was contacted by other department regarding the Roses and requesting payment through a payment link. I also found they where going to arrange a small number of rose petals, which was not what I have requested and send to concierge in writing through there WhatsApp. This wasted a lot of my time to fix and to educate the concierge of the required standard that was expected. The team in general is not up to standard and do not have experience in delivering high quality standard as expected from the Mandarin Hotel and specially Hyde Park London.