Mandarin Oriental Hyde Park, London

From the moment we stepped out of the car, we were made to feel welcome. We were upgraded to a Hyde park suite from a deluxe king - watching the horses on their strolls daily, was a delight. Block out curtains made the room almost pitch black even in the middle of the day. The service provided was attentive. We were able to go to lovely restaurants based on the recommendation of and booked by concierge, and even received surprise sparkiling wine on arrival at the restaurant (bit too sweet for us but the sentiment was appreciated). The room was lovely and everything was in working order except the bedside charging plugs, they didn't work on one side of the bed. Check in and check out were great, my only complaint was that even though I arranged for my bags to be collected and ice packs retrieved at a specific time, they weren't and we had to wait. All staff were outstanding . How they remember guests' names is beyond me but they greeted us by name every time we arrived or left the hotel. I'd recommend it in a heartbeat.

Our family of five recently stayed at the Mandarin Oriental in London, and it’s safe to say this trip will stay with us forever. While the hotel itself is stunning, what made our stay truly exceptional was the incredible butler service—especially the care and attention shown by Musa, the head butler. Traveling with three children (twin boys that are 9, and our daughter who is 7) can sometimes feel daunting, but Musa and his team made everything feel effortless. From the moment we arrived, he welcomed us not just as guests, but as if we were family. He remembered the children’s names right away, spoke to them with such kindness, and even found little ways to make them feel special—whether it was a surprise treat waiting in the room or simply taking the time to listen to their stories. Seeing how comfortable and happy our kids were set the tone for the entire trip. For us as parents, Musa was a quiet hero throughout our stay. He anticipated our needs before we could even think of them, like ensuring my favorite tea was readily available, with lemon and extra honey, and even helping us keep the inevitable whirlwind of kids’ belongings perfectly in order. He made sure to check, with us, every room to see if we forgot anything, and even helped one of my twins find his lost bracelet lost in the living room couch. Everyday, we had fresh fruit waiting for us. He knew our kids loved fruit, and he made sure there was plenty. We had our own WhatsApp thread with the entire butler team, where we could text anything we needed, like when I requested they turn the air conditioner up in our rooms when we were out all day, and having breakfast delivered on time on our last morning. Every detail, no matter how small, was handled with such grace and thoughtfulness. What stood out most was how genuine his care felt. Musa wasn’t just providing a service; he was creating an experience. Making sure our family could focus on enjoying time together without a single worry. That kind of warmth and professionalism is rare, and it turned what could have been just a nice trip and hotel stay, into a memory our children are already asking to relive. To Musa and the entire butler team: thank you for giving our family an experience we will never forget. The Mandarin Oriental will always hold a special place in our hearts because of you, and your amazing team.

Everything was great. especially the professional staff at the hotel. Room cleaning service was also most impressive. My experience at the Mandarin was great!

Beautiful hotel, lovely rooms, little small but very well kept. Clean and tidy. Very friendly and professional staff, super helpful. Fantastic restaurant and bar! Highly recommend for location as well. Close to Hyde Park, Harrods and other great shops!

We had the most wonderful stay at the Mandarin Oriental Hyde Park. It just happened to be my son’s first time in London and the hotel went all out. Providing the him with little panda slippers/towel, the most comfortable crib, baby bath and rubber duck. He was truly spoilt. The bedrooms are luxurious and big so we loved just chilling in our room. The room service was amazing too. We ordered some bits from the Aubrey restaurant, so we got to eat delicious 5* food but within the comfort of our room (2 year old wouldn’t be able to sit still in the restaurant) and a pizza for the little one. Breakfast menu has so much choice and the staff were so attentive and professional. Mark was the best and made our morning. The location was just perfect for us too. Located on Hyde Park there is so much to see and do. The museums are only a 15-20 minute walk too. Also a little late night walk around Harrods was fab. We also went for a morning swim in the most tranquil swimming pool (we had the whole thing to our self) we could have spent the whole day there to be honest just lounging and using the steam and sauna… next time. We couldn’t thank the hotel enough for an amazing stay! We will certainly be back.