The Marylebone

Honestly, the only thing this hotel really has going for it is the location — it's fantastic and central. Beyond that, our experience didn't match the five-star price tag at all. The room was extremely small for what we paid. The shower flooded constantly during our stay, the bathroom was smaller than an airplane bathroom, and the outlets in the room weren't working, which was a real inconvenience. We also found a large stain on one of our pillowcases — not something we usually bring up, but surprising for a hotel at this level. I don't want to be overly harsh — the staff were kind and the location really can't be beat — but based on the room, the maintenance issues, and the overall value for the price, this is really a 3-star hotel rather than a 5-star one. Just want future guests to go in with the right expectations!

The price was really good £460for 2 nights. The Location is great Marylebone with a short walk to Mayfair, Oxford St/ Regent St on our doorstep. The facility are brilliant, great bar, great spa. But the best thing about the place is the Service. The highlight is breakfast with Beata, great selection, great breakfast, fantastic service.

My wife and I spent 4 night at this fantastic hotel. The location is just amazing- walking distance to pretty much everything (Oxford st, Regent’s Park, Hyde Park, Buckingham Palace, and many other great locations.) The staff at reception were kind, fantastic and accommodating. The breakfast buffet was one of the best we’ve had anywhere. The dinner restaurant was excellent and had the best hand cut chips. The gym at this hotel was outstanding and had a beautiful change room with an incredible sauna. The rooms were a great size and so comfortable. I’m guessing London hotels are not used to hot weather as the A/C was just ok. Otherwise the rooms were perfect. If you are travelling to London this is a perfect place to stay.

My experience with the front desk was horrendous. Staff was a wall of nay sayers who kept repeating the same inadequate or incorrect information. The concierge's directions to the Cotswolds were simply wrong. My first room, promised as "really nice" overlooked the kitchen on the second floor. The first morning while recovering from jet lag I was awoken by caterers loading in for a wedding followed by 30 minutes of garbage pick up; it took nearly two hours. Because there was a gross stain on the carpet, see photo below, I moved to another room later in the day. Incredibly, the shower handle in that room was obviously broken and only had scalding hot water. A call to the front desk went to maintenance; I waited 30 minutes for a worker before showering in a friend's room to shower to end the ordeal. When I asked why as a guest at the hotel I was required to make service calls for my room, I specifically asked for an apology and was refused one. In this second room, housekeeping banged the closet next to my room open and closed all day to get the vacuum. Housekeeping through away uneaten food and an unopened box of chocolates one night, the chocolates a gift from management for my troubles. Oh well.... Given these rough shod experiences, at check out I requested two rooms on a high floor when we returned two days later expecting the request to be met. No surprise! No way! We were given two rooms on different floors, one on a low floor and another two floors away with no credible explanation. We did learn there are different classes of rooms in the hotel so be sure to ask for an A room! At this second stay, my friend requested help with a off brand Nespresso machine. She waited 30 minutes for a maintenance worker to show her how to use the machine. Maintenance?! On the the last night, electricity in half my room didn't function and the closet light blinked on and off. Room service servers were wonderful. Gym was good as was the neighborhood. Wonder why I haven't received a questionnaire asking me to evaluate my stay?!!

Fantastic location for quaint shops, restaurants and easy walking access further afield. Tube seemed far enough to rather just keep walking to our destination. Great breakfast. Our room was small, only one person could pass between the bed & TV at a time, or be in the bathroom..perhaps better suited to a solo traveller. The online advertising video had us believing there was a rooftop bar/eatery for general use - this is not the case. Be aware of the 'discretionary' service charge added to the bill on departure, although it's optional to have it removed.(Not ideal to have to query the surprise extra in the usual rush of departure.) We will certainly return, with no surprises next time, and requesting a larger room.