The May Fair Hotel

The hotel itself is located in a great part of London, walking distance to Buckingham, Green park, the tube and Piccadilly. Nice doormen greet you ate the front, check in was easy enough and the lobby was spotless. The rooms are nice, remember this is a London hotel so sometimes the walk from the elevator to your room can get your steps in. The rooms are nice, up to date and the staff keeps them clean. Other than the rooms the fitness center was the best I have experienced in a London hotel, lots of equipment, well laid out and enough space that you are not crowded. We’ve stayed in more expensive hotels but keep coming back to this one.

Service first. Impeccable room. Excellent location for a short trip. Thank you Irina and see you soon.

We booked here to celebrate our anniversary and I reached out to the Senior Guest Relations Manager to pre book some flowers and champagne. After initially replying he then never replied after me sending multiple emails. This left a sour start to our trip as I was unable to coordinate this. After raising this upon arrival I was helped by Akil the FOH manager and Preena on reception.(maybe spelt wrong) Both amazing - totally service focused and turned this situation around wonderfully helping me make the occasion special in the end. They took time to listen despite check-in being really busy. You get champagne on arrival which is a nice touch. The hotel itself has a very fancy lobby which means that the rooms can feel a bit more standard in comparison. The bed was EXTREMELY comfortable and it was quiet as we had a courtyard room. Bathroom was lovely with a separate bath, shower, double sink and nice toiletries. Slippers were a bit cheap looking and didn't match the hotel vibe - which is not a big problem in the grand scheme of things but when you are paying a premium price you expect premium products. Breakfast was of a high quality - thoroughly recommend the omelettes! Staff were more reactive than proactive so perhaps a bit of a skills gap here from some team members. Gym is well equipped and the spa area was really nice. The area is busy - but walking distance to lots of tourist attractions. I am grateful to Akil and Preena for making the stay enjoyable.

Great experience amazing staff specially Vladi at front office

Easy check-in. Great guest service from Andrea