The May Fair Hotel

I checked into an incredibly dusty room that hadnt been cleaned up properly When i switched rooms: i discovered a box of used condoms under the bedside table.. which is obviously disgusting and unacceptable Worst part: no news from management the next morning.. when i asked to speak to the hotel manager, he has been unaware of the situation and didnt seem to care that much. Clearly, the hygiene and cleanliness of this establishment is questionable and should be investigated by the relevant authorities. On my part: it is the last time i am staying there.

The deluxe room at Mayfair is overpriced and quite disappointing. However, I received excellent assistance from the friendly receptionist, Afshan, who helped me upgrade my room. She was very pleasant and attentive to my concerns, going above and beyond to ensure my satisfaction.

Everything was spot on. Warm welcome, attentive staff, high levels of cleanliness, fantastic breakfast. The hotel was a great location and a minutes walk to Green Park underground.

It’s getting better every visit, especially with the capital investment.. and the quality of management has improved significantly the house manager and the deputy manager doing a brilliant job and trying their hardest as is IRINA at reception.

For our honeymoon I stayed with my husband in this hotel last week. We are travelling a lot together so we know how hotels work and how the staff should behave with their guests. First at our arriving, the doorman looked at us in a weird way and didn’t open the door for us we had to open it on our own. Second when we arrived at the reception. The receptionist’s welcome was average he was rather cold with us. The lady behind him didn’t seem happy to see us either, she looked like the manger behind the front desk.. At that moment we saw a young woman came to drop off her cv. She seemed cheerful and motivated, but the reception staff and the manager were also cold and not very receptive towards her. We are Elite, lifetime diamond guest with marriott, hilton and diamond Elite with IHG. We know the hospitality industry and this is not how staff should behave towards guest. very unfortunate, we will not come back even though the service was okay for the rest but I would not call this a 5 star hotel. Warm Regards.