One Aldwych

I have been staying at One Aldwych for the past 25 years. I have never had a bad experience. The quality of the rooms, service, food, spa, and housekeeping is world class and has never been better. I simply can not imagine coming to London and not staying at One A. Highly recommended.

Just want to say a huge thank you to everyone who made our stay so special. From start to finish we were given outstanding customer service . I have worked in hospitality for over 36 yrs and this is one of my best experience in a very long time. The room was beautiful decorated with all amenities that come with a 5 star hotel. The food in Indigo restaurant for dinner and breakfast was excellent and very high standard of customer service. Also would like to say a special thank you to Petra at Front desk for such an amazing welcome and for showing us around and telling us everything we needed to know for our stay and to Gregorio, Reception Manager for making our departure very smooth and always with a very warm smile greeting you. Nina x

The suite was lovely - well designed and well laid out. Very comfortable bed. En-suite off the bedroom and an additional toilet off the living room. Well-stocked complimentary mini bar. We were celebrating our wedding anniversary and, on arrival, there was a bottle of Bollinger on ice and a strawberry gateau. Staff throughout the hotel were friendly and attentive (special mentions to Tania and Niana in the health club). I have a nut allergy and the care taken was excellent - nut-free cake and even the ingredients in the toiletries in the en-suite had been considered. The location is very central. In general, noise levels were fine. However, one negative was sleep being disturbed on two occasions in the small hours by drivers beeping horns at each other and by a loud motorbike. That is the trade-off for the location. The chlorine-free pool was an added bonus.

Was invited to the Charlie and Chocolate Factory High Tea. The experience was underwhelming by London standards and the food, considering the price, was underwhelming given how far we have come with regards to molecular gastronomy. I was expecting a Heston experience. What is more infuriating is that I can get off their data base no matter how many times I unsubscribe, complain etc. I know longer live in the UK and this there is even less reason to send me their rubbish. Don’t ever supply your private email. Use either burn account or work account.

We have previously stayed at other London hotels and always feel let down by some aspect of our stay. I can say that I now don’t need to find any other hotel in London because of the exceptional stay I just had at One Aldwych. It was a special event and we had read about the wonderful reviews of this hotel so decided to book here. From the moment of arrival to the moment of departure there was not one aspect that did not meet our expectations or needs. The entire hotel is immaculately clean. Every single member of staff you meet, no matter their role, makes you feel special and could not do any more to go above and beyond expectations for exceptional customer service. The room is perfectly appointed with the highest quality of design and appliances. Minor feedback would be that there could be slightly more storage space (Ex: suitcases), lack of movies or rental movies on the telly, unsure about arrangements for recycling waste. The breakfast was of the highest quality ingredients. You could see and taste the difference from other hotel breakfasts with the beautiful free range eggs, pumpernickel bread, homemade hollandaise sauce. The lobby bar is absolutely stunning and we enjoyed pre theatre drinks there served by the incredibly friendly bar staff. I can’t say enough compliments about this hotel and would recommend it to anyone. And the next time we return to London there will be no question of where we will stay. There is now only one choice for quality service and that is One Aldwych. Thank you so much.