Park Hyatt London River Thames

Park Hyatt London has always been one of my favourite hotels in London, and my stay in early Jul was again a great experience. The hotel feels very new, clean and modern, and breakfast was great also. The Chinese restaurant is a gem and highly recommended. It's also around 5-10 min walk from two tube stations and bus station, so quite conveniently located. Would like to highlight two of the hotel team members that were most helpful and professional in particular. I was travelling with my sister and her kids, and originally when we checked in there were no adjacent rooms unless we changed one of the rooms to accessible room. Palak was really helpful in helping me changed to another adjacent room once it's available, and had been really knowledgeable and patient on sorting out everything we needed. She is really great and made this a wonderful trip for everyone. Pierluigi at concierge also went out of the way to help us locate a book that I ordered from Amazon for my niece's school work, which was initially misplaced to the mailroom at building apparently instead of at the hotel concierge. After some investigations, Pierluigi were not only able to locate the book but also went all the way to the restaurant to let us know (as we were checking out the next day and a bit worried). The professionalism and consistently reliable, helpful attitude really made our stay a very enjoyable one, notwithstanding it was the event week with Harry Styles concert, Wimbledon and World Cup so the hotel had very high occupancy. Highly recommend and can't wait to be back :)

Outstanding stay! The staff were exceptionally attentive, friendly, and welcoming throughout my visit. The pool and sauna were definite highlights and made the stay even more enjoyable. The rooms were spacious, spotless, and very quiet, providing a comfortable and relaxing environment. I would happily stay here again and highly recommend this hotel to anyone looking for a great experience.

Great location, great facilities and helpful and kind staff. The view from my room was breathtaking. The indoor pool was exceptional.

Superb stay. Impeccable service, food and facilities. Would definitely return. We were looked after and all our needs accommodated without question. Whole team went above and beyond

The Park Hyatt London River Thames is a genuinely beautiful property, and for the most part, the service matched that with attentive, high-quality staff throughout our stay. Expectations vs. Reality: Based on the website and photos, I expected stunning river or skyline views from our room, along with the sleek, luxury experience the marketing highlights. The hotel delivered on almost every front, beautiful design, excellent service, and a genuinely luxurious feel. The one gap was the view: since we checked in early and were placed in an accessible room, our window looked out onto a construction site rather than the river or city views shown online. It was a good reminder that room type can significantly affect the view, so I'd recommend confirming that detail directly with the hotel rather than relying solely on the website's imagery. Aside from that, we had a lovely stay and would happily recommend the property, just go in with realistic expectations around views depending on your specific room type.