Park Hyatt London River Thames

I had high expectations of this hotel due to it being placed in one of the highest category in the Hyatt Group. Overall I really enjoyed my stay which was for business. The hotel is a bit out of the way for the main tourist attractions, but handy for Battersea PowerStation and Park area and is a short walk from Vauxhall tube station. Upon arrival I was given a room which appeared to not have been cleaned or occupied (towels on the floor, bed unmade, etc) so I had to go back to reception. To their credit they were very apologetic and upgraded me to a corner room on a high floor. It was a nice room with great views but definitely not for everyone. I did not like the fact that to access the bedroom, you must go through the bathroom. There is no reason for this that I can see, as at the end of the corridor leading from the hallway and main door, where the bedroom should be accessed is a wardrobe. If this was relocated to the current opening to the bedroom, one could access the bedroom directly from the hallway. It is not only strange but awkward - on two occasions my room service meals had to traverse the steamy bathroom! If booking this room I would recommend a view of the floorpan on the website to be sure you are happy with what you are getting. The view was a bit wasted on me as I am in London most weeks. Food was excellent, and the breakfast offering was very good. However the service at breakfast could be improved. It took a while to get a clean table, then cutlery, then someone to take my coffee order, etc. When on business this does not work as it's too slow. Staff seem overwhelmed at breakfast and I picked up on this, preferring to opt for room service which was excellent but I would have preferred a better service in the breakfast room. It is not clear if there is not enough staff or seating, but something didn't work. Concierge, bell man and reception, all excellent. I hope to stay again and make use of the pool as I did not have time.

I had a lovely 2-night stay with a beautiful view of the Thames. The hotel is in an exciting, up-and-coming part of London that feels fresh and modern. Breakfast was excellent, with a generous buffet of fresh juices, pastries, and other items, plus the option to order one dish from the menu. One evening I used the complimentary car service to the theatre. It’s offered on a first-come, first-served basis, so there was a short wait, but it was such a thoughtful and generous benefit. Overall, service was very good throughout. While it may not yet be quite as polished as some of the more established Park Hyatts, the team was warm and attentive. I really enjoyed my stay and look forward to returning!

We just finished an amazing 6 night stay. All the staff we dealt with were very warm and welcoming. The daily breakfast was incredibly good. The front desk, bell staff and breakfast and dinner staff all went out of their way to make this a very memorable visit.

Amazing experience at Park Hyatt London River Thames with a very caring team. Love the room with river view. Breakfast was fantastic.

Had two rooms for 3 nights. It does not get any better than this place. Fantastic rooms, great breakfast each morning, well staffed, great attention to service and details, a great pool and spa area and they even offer a car service on a first come basis within 3 miles of the hotel. If I could think of anything at all to improve on, I would ask for the hotel to have a hot tub/jacuzzi. Besides that it is near perfect.