Park Hyatt London River Thames

Stunning hotel with great service and an interesting location in the new 9 Elms neighborhood, very close to the new US embassy. Beautiful huge pool and very nice gym. Food is excellent. Will definitely be back.

Great facility. Great location (close to Vauxhall Station, less than five minute walk). Great staff, very attentive. Great service in the restaurant for breakfast and dinner. My room was absolutely perfect (heated bathroom floors were an unexpected plus I never realized I needed). Gym is bright, well equipped, roomy and has two functioning Pelotons (important to me). Far exceeded my expectations. It is a new modern property, so if you like gilded spaces, you might want another location.

The hotel is located in the Nine Elms area, which is on the south side of the river. The closest station Nine Elms station is about 8-10 mins walk, which was not bad. But for people who have lots of luggage. Perhaps the best way to arrive or depart would be taxi/uber. And because it’s located in Nine Elms, the major attractions/areas are about 5-10 stops away so it ranges anyway from 30-1hr transit time, which was not too bad considering the subway is clean and on time. The hotel itself was new and the room was clean. I like that the AC had no sound and the bed was comfy and supportive. We had a standard room with city view, which was not special but I’ll imagine if you have river view with good weather, that would be nice. The bathroom had standing shower and a tub so that were super nice. A downside was that the water wasn’t hot enough for taking a bath so we didn’t rly use the tub. There was a heated pool and a gym for use, which were both well maintained. The guest service and house keeping were responsive and attentive so that’s good too. I guess one thing I’ll think twice would be the price/value. We got a cheaper deal through Expedia and also used Hyatt point for a night, so total wasn’t that bed. But I would not pay full price for this stay, just my personal preference. I think all in all my feeling was this is a 5-star hotel but feels like 4 or 4.5

I’m a Globalist in Hyatt’s program; I spend a lot of nights in hotel rooms. This is going to be a positive review, but first and foremost, if this is your first visit to London and/or your goal is to do a lot of sight-seeing and want to be “in the middle of it all” then this is probably not the best hotel for your trip. Nine Elms/Vauxhall is safe and clean (had has lovely views of the Thames), but there’s not a lot going on. My wife and I had a fantastic three night stay, arriving on US Thanksgiving Day. I used a suite upgrade award to book a Park Suite River View and engaged the Guest Services team prior to our arrival with a few small requests which were kindly accommodated. I established a nice rapport with one of the Guest Services agents who inquired about any amenity preferences and our planned arrival time. I was very pleased to see our room upgraded to a Park Suite River View Deluxe the morning we landed at LHR and it was ready, as requested, when we arrived a little after 1 pm. They really rolled out the red carpet for us with the Guest Services manager on duty coming out to personally greet us and escorted us up to our suite, 1702. The layout of 1702 is slightly different than what is shown on the website; most notably, our view was to the north, with a view of Parliament, the London Eye, and The Shard. Our walk in closet also did not connect into the bathroom as shown in the 3D walkthough. The 17th and 18th floors are the top floors of the hotel and served by a pair of private lifts; my impression is that one loiters at the lobby and the other at the 17th floor because we never had to wait for an elevator when going up and down. We had an extremely whimsical and personalized welcome amenity prepared for us by the Guest Services team, including a bar of high-quality dark chocolate from the hotel collection and two liter bottles of sparkling water. In our pre-arrival communications, we mentioned our affinity for frogs (long story) so many items from Froggy, their official mascot and ambassador for younger guests, were included. Each night, complimentary turndown service was provided with a fresh bucket of ice and some additional bottled waters. One thing I wanted to mention was the electrical socket situation - I was a little surprised that all the plugs had the three prong UK outlets; at other hotels in London, I remember there being at least one or two outlets that had a two round prong Euro outlet. I always travel with multiple adaptors for charging various devices. There was a 110v outlet in the bathroom. The outlets next to each side of the bed had a USB-A and -C port and there was an outlet at the small sitting table by the entrance that had two USB-A ports. I was glad I had two UK plug adaptors with me and extra USB-A cables. We did experience one small problem with our room during our stay. On our second evening, we discovered that the bathroom tub faucet was broken so we had to have an engineer dispatched to our room to make a repair. He shortly showed up to evaluate the situation and then needed to come back with additional tools and made a repair so we could use the tub. Unfortunately, the glue used in the repair didn't have time to set properly after the tub was used so we had a second repair scheduled the next day while we were out and that was done successfully. Back to the pros/cons of Nine Elms. We've visited London several times and have often stayed at hotels in Marylebone, Hyde Park, Scotland Yard, and County Hall; all of which have many points of interest and multiple shopping and food options nearby. Nine Elms is not that kind of location. There's a Tesco Express market between Vauxhall and the hotel for snacks/drinks and a large Waitrose on Nine Elms and an equally large Sainsbury's on Wandsworth Road; both about a five minute walk from the hotel. We walked to the Battersea Power Station and back, enjoying a nice dinner at the Dishoom there. A little past Battersea Power Station is an excellent bakery and cafe, Mahali and Co. We also walked by a Chinese restaurant that looked promising, called Mr Bull Noodle Bar. To get to the hotel, we took the Piccadilly line from LHR Terminals 2/3 to Green Park and then the Victoria line to Vauxhall. The transfer at Green Park isn't too bad; it's all underground and there are lifts between platforms. The station exit (4) at Vauxhall for the Park Hyatt has a long ramp up to street level and then it's a very short walk to the Park Hyatt directly ahead with one intersection to cross at Nine Elms Lane. Note that Nine Elms Lane is undergoing a pretty significant public works project from the hotel to the US Embassy and the entire sidewalk on the eastern side is blocked off and there are makeshift pedestrian lanes and crossings along the way - signs project a mid-2026 completion. Also note that there is a small ramp from the street by the driveway to the Park Hyatt so you don't need to lug bags up the short flight of stairs at the Nine Elms Lane corner. We did our daily excursions via foot and tube, with some buses in between. To get back to LHR, we walked a little further to Nine Elms Station (about 7-8 minutes) and took the Northern Line to Tottenham Court Road Station and transferred to the Elizabeth Line (also all underground with lifts between platforms). I liked the Elizabeth Line over the Piccadilly and the latter's very narrow and claustrophobic cars (and a pain when luggage is involved). We also took the Uber Boat/Thames Clipper from Blackfriars to the Vauxhall Pier (which we could see from our room); it's a pricey means of transit but the views from the boat were amazing so I thought of it as a sight-seeing cruise to make myself feel better. The James Bond nerd in me enjoyed walking across Vauxhall Crossing and passing the iconic MI6 building. We ate breakfast every morning in the restaurant; it was very busy on Saturday and Sunday around 9 am. We were happy in general with the quality of food and variety of Western, Chinese, and Mediterranean options in the buffet. There were a few misses by the wait staff but nothing horrible. Overall, we had an outstanding experience and felt the staff (especially Angus, Flaminia, Milena, and Stephanie) went out of their way to make us feel like valued guests.

This hotel is not actively bad. It is simply underwhelming, and at this level, that becomes the greater failure. In a city as saturated with genuinely distinctive luxury properties as London, it is difficult to see any compelling reason to choose this hotel over others within its competitive set. Service is erratic in a way that feels structural rather than incidental. Turndown appears to operate only on request, which is at odds with the expectations of a Park Hyatt. Breakfast service illustrated the problem clearly. The first morning was warm and attentive. The second was noticeably less so, bordering on careless. I do not consider the hotel overpriced, however. Room service, in particular, offers reasonable value given the quality of ingredients. What irritates is the absence of coherence. Being charged different prices on successive mornings for an identical in-room coffee order suggests a lack of basic operational discipline. The design is the hotel’s most profound weakness. It is aesthetically empty, almost aggressively so. This is a polished glass tower that could exist in any globalised city without the slightest modification. There is no sense of London, no reference to Britain, no narrative, no texture, no cultural anchoring. It feels as though the brief was to avoid offending anyone by standing for anything. More troubling still is the visible wear despite the hotel being barely a year old. Deep scratches on parquet flooring, chips to furniture, and already tired whitewashed walls point towards either cost-cutting or indifference to maintenance. Neither is acceptable at this price point. The location further undermines the experience. Ongoing construction and reconfigured road systems have made the surrounding area genuinely awkward to navigate. Arrival and departure feel unnecessarily stressful for a hotel that purports to offer refinement and ease. If one is loyal to Hyatt, it makes more sense to save money and stay at another of their London properties. If paying privately, I would simply look elsewhere. This hotel offers neither distinction nor delight. It is not offensive, but it is forgettable, and in the context of luxury hospitality, that is a serious failing. One expects more than clean efficiency and vague competence from a property that positions itself at this tier.