Park Hyatt London River Thames

Exceptional service Super clean everything you would expect and more from the brand and location, always a pleasurable stay.

Comfortable and clean hotel, polite staff, always at disposal but food was not in line with price, its too expensive for small portion

We have stayed twice and had an excellent experience on both occasions. Rooms were clean, spacious and tastefully decorated, with good lighting, comfortable beds and well-equipped bathrooms (even the base rooms have a bathtub), although shower pressure was surprisingly poor. Noise insulation was very good. Housekeeping staff were pro-active and professional. Dining at Nine Elms Kitchen was a real standout. It’s an airy, light-filled space with high ceilings and a range of seating options for groups of different sizes. Breakfast was impressive (though the milk coffees were a little disappointing), with a range of high-quality options available from an a la carte menu, supplemented by a small buffet. We also ate lunch and dinner there, and the food was uniformly good. The location won't be to everyone's taste, but suited us well. We liked having easy access to Battersea Power Station (a short walk away), where our daughter enjoyed the Christmas rides. A river boat stop is just across the road (St George Wharf), and Vauxhall tube station is a couple of minutes away. There is a large Waitrose nearby, ideal for stocking up on essentials. There is a lot of construction in the area and it will presumably look a little more attractive once all the construction hoardings and road cones have been removed. Be aware that room layouts and dimensions appear to vary significantly within and between room types. Our favourite room was the king river view which we were allocated on our first stay. This faced roughly north-west across the river, and although it didn’t look out on any famous sights, it featured interesting, open views across the west-end through full-width floor-to-ceiling windows , and an abundance of natural light. There was plenty of room for a rollaway bed for our daughter. On our second stay we were “upgraded” to what we understood was the same room type on a higher floor. This time the room faced north, with views to Westminster and the London Eye, but the windows were not full-width (there was a large column down the middle which completely changed the feel of the room), there were multiple obstructions from nearby buildings (the famous sights were visible, but through the gaps), and the ceilings were higher, which we felt made the room feel a little colder and less cozy (obviously a highly personal view). It was still very comfortable and cozy, but we did prefer our previous room. A king high floor room which we reserved for a family member featured a similar design, while a corner room booked by another family party had an odd layout, with a long entry corridor leading to the bathroom, which then gave access to the bedroom. So this may be one of those hotels where the room experience can vary depending on both the room type you book and the specific room you are allocated - but the baseline standard of all rooms seems very high.

This hotel is immaculate and the staff are excellent the place is spotless the rooms perfect the drinks and food were meticulous in presentation and taste I believe this is a new hotel and if the standard stays high then it will be a soaring success for many years to come

The overall impression was good as we love to stay in Hyatt Hotels around the world. But there was one unpleasant detail that significantly lowered the standard of such a wonderful place. The pool clean blonde lady was not very polite and even rude in her tone and actions. The cleaner took away the hair dryer before 9:00 PM, and we didn't even have a chance to dry our hair, even though we had a few minutes left before closing.This attitude significantly lowers the quality of service at the hotel an The overall impression was good. But there was one unpleasant detail that significantly lowered the standard of such a wonderful place. The pool cleaner was not very polite and even rude. The cleaner took away the hair dryer before 9:00 PM, and we didn't even have a chance to dry our hair, even though we had a few minutes left before pool closing. This attitude significantly lowers the quality of service at the hotel and makes it and lover it’s standart.