Park Hyatt London River Thames

We stayed here for a night with our toddler and really enjoyed the experience. The location is convenient for transport and is only a short bus ride to Battersea Power Station with lots of dining and shopping n this area. Since we booked through Amex Fine Hotels, we got upgraded to a very nice corner suite with a great view of the river Thames. Breakfast buffet was excellent with some a la carte options included. We also had lunch on the terrace and couldn't fault the service by our waitress, Crystal. It's not "central" London in terms of location, but the price reflects this.

I booked the Park Hyatt last minute on a whim during an 18-hour layover, deciding that I really didn't want to stay at a boring airport hotel with nothing to see or do. I made the correct choice! The staff were friendly, welcoming and highly professional. I was greeted as a loyal Hyatt member and was given an upgrade to a river/city view room on the highest floor. The panorama of Big Ben, the Thames and much of London was phenomenal! The bed was plush and comfortable and gave me a great night sleep in between long flights. The minibar provided a nice offering including complimentary bottled water, with choices of still or sparkling. There was also a Nespresso machine and an electric kettle with full accoutrements. The phenomenally equipped bathroom was the standout though. The separate soaking tube was HUGE and the walk-in shower was great as well. The multifunction, smart bidet was an extremely nice touch as well! The only disappointment was the room service fish and chips I opted for rather than walking down to Battersea Power Station on a very cold, windy day. The service and setup were great, but the food was bland and uninspiring.

Absolutely brilliant hotel. A true 5-star experience. Room was very nice, bed was comfortable and most of all for me, it was incredibly quiet. The staff were super friendly and couldn’t do enough for us. We had lunch in the hotel which was very solid and the breakfast was next level. We will be going back here!

The hotel is located in Nine Elms adjacent to the River Thames. It's an area going through much needed regeneration. It's very conveniently located for Vauxhall train & tube station (about a 7mins walk) and the shopping/restaurants at Battersea Power Station (about a 15mins walk). Our check-in experience was excellent (not least because of the complimentary homemade mince pies of offer!). As we had Globalist status, we were upgraded to a suite with river view but had to wait until 15:15 for the room to be ready (check-in time is 15:00). To compensate, we were offered free drinks in the stylish Nine Elms Bar which was a nice touch. Our suite was wonderfully styled and suitably opulent and had a glorious view of the Thames from the floor-to-ceiling windows. There was also a large bathroom with sumptuous bath and a separate shower. All mod cons were on hand including mood lighting, automatic blackout blinds, bluetooth speaker and a Toto Japanese-style toilet. We received a welcome gift, presumably due to our status, of wine and chocolates. In terms of amenities, there's a very wide and welcoming heated pool (which was empty when we used it) and good size saunas in the changing rooms. But there was no jacuzzi or steam room. The changing rooms themselves included dressing gowns, flip-flops, towels, wet bags, etc...the only thing missing was a swimsuit dryer to help dry wet clothes. The gym was a good size with a separate stretch room and included a couple of Peloton bikes. Unfortunately, the gym did not overlook the river. Breakfast included a large buffet plus cooked-to-order items from a small menu featuring both Western and Asian dishes (e.g. dim sum). Service throughout was super helpful and competent. Overall, this is a great option for a stay in London, particularly if you have Globalist status.

If you enjoy burning money to be treated like a nuisance, this is the Park Hyatt for you. Easily the worst experience I’ve had with the brand globally. ​The Highlights: ​Logic has left the building: At check-in, they tried to convince me to downgrade from my Suite to a Standard room to "see the fireworks." I’m not even staying for New Year’s Eve. Who tries to upsell you a downgrade? ​The Invisible Guest Diet: We sat at breakfast for 40 minutes and asked to order twice. The staff looked right through us. We eventually gave up and ate cold bread because apparently, table service is an optional extra here. ​The "Stand in the Corner" Service: When I went to pick up a laundry delivery, the receptionist decided to play psychic and assumed my key card didn't work. When I corrected her, she refused to check for the package until I shoved the delivery confirmation in her face. Her solution? "Go stand there and wait for the Concierge." (Spoiler: The Concierge was invisible, too). ​I paid thousands of dollars for the privilege of eating cold bread and being told to stand in a corner. Save your money.