Park Hyatt London River Thames

If you enjoy burning money to be treated like a nuisance, this is the Park Hyatt for you. Easily the worst experience I’ve had with the brand globally. ​The Highlights: ​Logic has left the building: At check-in, they tried to convince me to downgrade from my Suite to a Standard room to "see the fireworks." I’m not even staying for New Year’s Eve. Who tries to upsell you a downgrade? ​The Invisible Guest Diet: We sat at breakfast for 40 minutes and asked to order twice. The staff looked right through us. We eventually gave up and ate cold bread because apparently, table service is an optional extra here. ​The "Stand in the Corner" Service: When I went to pick up a laundry delivery, the receptionist decided to play psychic and assumed my key card didn't work. When I corrected her, she refused to check for the package until I shoved the delivery confirmation in her face. Her solution? "Go stand there and wait for the Concierge." (Spoiler: The Concierge was invisible, too). ​I paid thousands of dollars for the privilege of eating cold bread and being told to stand in a corner. Save your money.

Great service and friendly staff. New hotel. I like the location over looking the Thames. But it was a bit hard to get to using public transportation.

Staff were so pleasant and helpful and just went the extra mile, consistently. My family felt very special. Thank you, I was concerned whether the hotel would really be able to live up to the Park Hyatt brand but had probably been my favourite hotel to stay around the globe. And the experience for my family was just wonderful. Thank you Park Hyatt team. From The Spa, to the food and beverage team to excellent housekeeping team. Nothing was too much trouble and they clearly wanted to ensure you were looked after. A really great experience.

Excellent service, great property, nice view of River Thames from room, definitely returning to see Kameliya, Crystal, Sami and Rhenia.

This is the best 5* experience I’ve had in London. Excellent staff and a superb hotel. I could not recommend this highly enough. Be aware the location will not suit everyone, but Exit 4 from Vauxhall tube is less than 2 minutes walk from the reception, and the Uber Boat (Thames Clippers) also just as convenient. You’ll get a lot less hotel for your money elsewhere in London. We had a corner room, which was very large, with a superbly equipped bathroom, separate WC, comfy giant bed, and plenty of space for working.