Park Hyatt London River Thames

Friendly check-in. Concierge friendlier The suite is smallish and on a low floor but at least the hotel is new Breakfast good and wrote a seperate review Gym is medium sized and bright with floor to ceiling windows Location quiet but at least there’s s huge Sainbury’s 5-10 min walk away. No restaurants or cafes of note nearby 9/10

We were blown away by the Park Hyatt River Thames. The hotel and spa are beautiful, the staff was genuinely warm and very “tuned in”, and the room and the views of the River Thames were astounding! The area is very up and coming with a posh, lively vibe.

My recent stay at the Park Hyatt London River Thames was nothing short of extraordinary. From the moment I arrived until the day I departed, every expectation was not only met but consistently exceeded. What truly sets this hotel apart is its people. The entire team deserves recognition. Every interaction felt genuine, personalized, and thoughtful. I would especially like to recognize Flaminia Acernese and Khalil Toubal Villacampa, who both went above and beyond throughout our stay. They did far more than provide excellent service—they sincerely cared about our well-being and took a genuine interest in ensuring that each day of our London visit was memorable. Even when we returned from a day or evening out they both wanted to hear about our activities and/or theatre performance we attended prior to our retiring for the evening. The accommodations were impeccable. Thee health club was simply beautiful and the extraordinary level of personalized service made our wonderful stay into an unforgettable stay. I will definitely return whenever I am in London (I just made a new reservation to be back in October). I cannot recommend The Park Hyatt London River Thames highly enough. Thank you to the entire staff (breakfast team, front office, door and bell staff, housekeeping, and so) for making our stay so special.

Hotel is beautiful, our room was quite lovely with a view of the river and breakfast consisted of a wide range of choices beautifully presented.

I have not been very pleased with our stays at many Park Hyatts in various places in the world recently but I gave a chance to this hotel nonetheless because it’s fairly new. The hardware is great quality, better than most PHs. The only downsides are that privacy is affected by the tower next door and that the room is a bit generic. But our suite looked good nonetheless. Also we liked breakfast - there is a clear Asian influence so it suited our preferences well: congee, wonton noodle soup, dim sum... and even the western choices were not bad at all, including strawberries in the buffet. Excellent all around and worthy of luxury hotel level. It's only the service which was the problem and failed to reach the luxury level which a PH should be. Well, not really a "problem" because they did not make mistakes for example housekeeping done exactly when we asked. But there was nothing special to make the stay memorable – it was mostly forgettable and transactional. For example it's almost like children don't exist: there was no rollaway or crib in the room. After night #1 of uncomfortably sleeping all 4 in the same bed we asked for rollaway the next day. Done as requested. But there were no children amenities of any kind which most luxury hotels have, sometimes it’s bathrobe, slippers, shampoo, bubble bath, toys, etc. So the service was more like a Hyatt Regency than a Park Hyatt. That said, I noticed the price is also Regency-like, and compared to other chains, also similar to non-luxury hotels such as Autograph, Sheraton, Marriott, Westin. So overall if staying in a suite with this excellent hardware it's hard to complain and I could recommend it, sort of. The value for the money is not bad at all. It’s just such a bummer this PH like many others are mostly just going through the motions like a Regency. It was not like that in the past.