Park Plaza London Riverbank

I read alot of reviews sadly after I had booked because it was booked very last minute. All i can say is definitely consoder the reviews, if there are other places available I would highly recommend staying somewhere else. From the minute we walked in the smell of "cheap" perfume was too much, too much so I started coughing as did my daughter. There was an issue with my card which turns out it wasnt actually my card it was the hotels issue and the lovely receptionist told me so as they often get that problem, this was after I had to ring my card supplier and was on hold for approx 20 mins. The room was filthy, there were no instructions on how to use anything in the room. The phone wasnt working neither was the light next to the bed or one of the electronic pads, dirty bed linen the list is endless. This room cost £1,092 for 2 nights absolute robbery. The concierge didnt help with our luggage and we weren't accompanied to the room even though you could see i had my hands full. Terrible service, oh and one more insult I asked the receptionist if she had given us a nice room given the inconvenience and I was told "oh yes its a lovely room and let me give you a free bottle of wine" the room was basice with one of the worst views I have ever had when I've stayed in London and the wine tasted like cheap vinegar. Ironically I was so grateful for the "free wine" 🤣🤣🤣

Would not recommend due to poor service and lack of access to talk to hotel staff. We had an unfortunate incident come up where we had to change the dates of our trip due to a medical issue. We tried calling the hotel multiple times on different dates and the front desk never answered the phone. We eventually were able to contact them through an online method and they simply refused to work with us or change the dates. They wanted to take the full amount of our payment as nonrefundable, even though we had paid for several rooms for this trip and even paid extra for upgrades for the rooms on top of the regular fee. Stay away as this management team is extremely unforgiving and does not communicate well.

On my last review I wrote about an appalling incident that happened to me and my son at the park view plaza riverside hotel london that left us both feeling unsafe and not understood as the appalling door supervisor not able to supervise a paying hotel guest who spewed out hate speach to myself and my son Spoilt my whole hotwl stay and experience around the area

My child is very happy spending time in this area. ORCHI very attentive and friendly.

Hot buffet food was cold, quality of the food was poor, cheap quality options, poor selection of fresh fruits, overall our experience was not what we expected.