Park Plaza London Riverbank

You check in and out on the app so I can’t say anything about the staff. We were given the room next to the gym. The gym is apparently open 24 hours. We were awakened at 0600 to some one dropping the free weights (which are on the other side of the room wall) on the ground. Every time they did this, there was a clang, a jolt and the room remote sensors would light up. This happened every few minutes. Maybe move the free weights? Not have gym time at 0600?

I would highly recommend this hotel mainly on the experience that Anis the manager provided us. He insured that all of our needs were met to the highest standard and look forward to stopping here in the future.

We had a wonderful stay! The staff were all so friendly and attentive, especially Anshida at the dining room. Thank you all.

Always home away home in London. Good people around. Bashircisxa hard working boy and sincere in his job very caring too. Wish him more successful life. I love this hotel. Will appreciate more if tge Lady manager becomes more kind Heated to give give somee discount since I am a Radisson member and stay here longer than others atleast 2 or 3 times.

This was our eleventh stay in this hotel and on the ten previous stays, our stay was faultless. I only wish I could remember all of the members of staff who we dealt with on our stay. One man I managed to get the name of was Dennis. Dennis was on the hotel entrance or just on the bay where cars drive in when arriving at the hotel. Upon arrival, Dennis greeted us and took our luggage and wheeled them over to the reception for us to check in. Every time we saw Dennis on the hotel entrance, he would wish us a good day, and was very friendly, he is a credit to the hotel. We arrived around 1pm, and our room was ready when Anis (the man who checked us in) checked on the computer. We are currently on the VIP Tier for the Raddison Rewards, and Anis said to us that he was able to give us a free room upgrade, from the Executive Double Room that we had booked, to a Studio Room which was larger. The room was brilliant, very spacious. On arriving in the room, it was immaculately clean EVERYWHERE. The bed sheets did not have a crease on them, and the room we got (on the 15th floor) had a shower cubicle and the shower was excellent. The bathroom was beautifully fitted out and there was hand wash dispenser and a hand lotion dispenser around the sink area. Also in the shower area was a shower gel, shampoo, condition dispensers. The bed was I'm pretty sure was larger than a king size (Queen size bed ?) it was very comfortable and had two pillows on each side. We had two large screen TV's in our room (I would hazard a guess at least 50 inch). One was facing the bed, and the other was round the corner of the room, directly in front of the sofa. Beside each side of the bed (and just inside the room near the door) is as little control console which is used to control the temperature of the room, the air conditioning, the various light options, open/close the blinds. Also on this console is a button where you can press it and it will illuminate the light outside of your door to let the housekeeping team know that you want the room cleaned and during this cleaning your towels will be replaced. Every time I pressed the button, the room had been cleaned every time we arrived back to the room after our day out. The curtains are very thick and keep out the light exceptionally well. We had a desk, chair, in our room and also a room safe. One tiny criticism was that the breakfast cereal choice on this stay was a few options short of the stay we had here previously. At the end of our stay we checked out, and the concierge arranged to have our luggage looked after till later in the afternoon as our train home was not till 4:30. Me and my girlfriend want to say a big thank you to all the members of staff and especially Dennis who we dealt with on our stay. They all are a big credit to this hotel. We look forward to staying here again in November 2025 on our next stay in London.