The Pelham Hotel

Our experience at the Pelham was first rate. The room was lovely, great shower/water pressure, and the cookies were a delightful touch. Most especially the staff was stellar. I want to make special mention of Ashwathi and Gabriele - they both went over and above in their genuine, kind helpfulness. They deserve a raise! Thanks very much. I hope to return.

Overall experience cannot be faulted. The room was very comfortable and excellent value for money for a London hotel. The breakfast service was fabulous with wonderful staff and selection. The communal areas are lovely and cosy. Special mention to the concierge who was just first class; very busy but always cheery. The one issue I had was that there are external renovations happening at the hotel; this wasn’t mentioned at all during booking or at check in. Essentially there is scaffolding outside the room with limited external views and workmen outside the window during the day. The issue was raised with management who offered a discount on the booking and was all sorted in the end. Overall I would recommend this hotel and return again.

My wife and I loved our stay at the Pelham due in part to the wonderful staff that are freindly and helpful. As examples: Ephraim at front desk fulfilled request for room with a good view since in our 30th wedding anniversary, Thomas, Concierge attentive and so helpful with maps, restaurant reservation, luggage, etc and Shaz that we delighted to see each morning as our waitress for breakfast who was so lovely and nice and ensured we had everything for our delicious breakfast that got our day off superbly each morning. The breakfast was amazing starting with exquisite presentation of chocolate and plain croissants with toast, butter and jams to start with before ordering. The Pelham is in excellent location, close to the tube, near good restaurants, the Victoria and Albert museum and much more. We really enjoyed the lush bath robes along with proseco on ice upon entering the room. This place is a wonderful boutique hotel and very inviting and warm. We look forward to get back here in the future and hopefully have our same room again!

The rooms are beautiful and the service was excellent. I want to say I especially appreciated the help of Thomas. I fell and hurt my knee. He helped me and set me up so I could still go out, lending me a cane. He helped save my trip! Everyone helped so much and there was great service and housekeeping, especially Pauline. Also, for London this place is a bargain. Room service is relatively inexpensive. It’s across the street from the tube, and on 4 very efficient bus lines. Walking distance to the Museum of Natural History and the Victoria & Albert museum. Many restaurants and cafes at the doorstep. Great location, excellent service, really cute and comfortable rooms. Mattress was great too! Highly recommend to anyone traveling to London. Great boutique hotel!

This is the second time we stayed at this charming boutique hotel. Great location, across the street from the subway that takes you directly to LHR. Tasty eateries nearby, as well as the V+A Museum, Hyde Park. etc. Excellent service.