The Peninsula London

Occasionally I’ll pop into the Peninsula for breakfast on a Sunday. Love the brand and have had very happy times in the HK and Manila hotels where the service is exceptional. But London was just disappointing. The lobby restaurant team seemed uninterested. The main breakfast was brought as I was only half way through eating the muesli, so by the time I started, it had begun to get cold. Which would have been bearable had the food not generally been disappointing - and the pastries near inedible. And at no point when paying, leaving or paying for the parking at reception was I asked if I enjoyed the experience. Come on guys, you can do far better than this - please send some of the team out to visit us in HK to learn about high quality service. The parking/valet team was exceptional though.

Amazing from start to finish. Best service by far that I’ve seen, attention to detail was remarkable. Newly constructed hotel, amenities are top (gym, spa, etc.) and very centrally located within London. Do have a drink at Brooklands on the roof, great views of the city. Look forward to many more visits. Angel was superb, super helpful and always there whenever something was needed. Just next level all around. Kudos to the whole Peninsula team.

We stayed at The Peninsula London as we did last year in July. And, unfortunately, this visit didn’t live up to expectations. We arrived at 1:30pm, hoping for early check-in as noted in our reservation. While we understand early access depends on availability, we were told 3:00pm, then 3:45pm, and then nothing. No follow-up or communication. We had dinner plans and had to get ready without a room. Finally, at 4:00pm, we were given our keys—no upgrade, just apologies. We were offered 25% off the first night as a gesture, which we appreciated, but it didn’t fully make up for the disruption. The common explanation was that the hotel was fully booked and housekeeping was short-staffed. While that may be true, the service still fell short of what you’d expect from a property at this level. That said, the staff we encountered were warm and attentive, clearly doing their best. The room—same as last year—was beautiful, immaculate, and packed with high-end tech, but I didn’t even bother with photos this time. Next time, I’ll return to my usual favorites—Rosewood or Kimpton—where the experience tends to feel more seamless and worth the price.

I can honestly say my stay was nothing short of extraordinary. The attentiveness of the staff was exceptional and our needs was met with precision and a smile. The level of luxury is unparalleled and clear that every detail is carefully considered to provide guests with a truly luxury and indulgent experience. The facilities are impressive. The fitness center is small but amazing offering a serene atmosphere that makes working out a pleasure and the pool area is just as remarkable; an oasis of calm and relaxation. In addition, the utilities and amenities provided in the rooms were top notch. The attention to detail in the room's design, along with the high-quality toiletries and tech features made every aspect of my stay seamless and incredibly indulging. The Peninsula never fails to delivers on every front and is the perfect blend of upscale luxury and modern sophistication. I’ll definitely be returning!

Terrible service across the Board from check-in to housekeeping to dining (breakfast) at Soleil. And the weird thing was that I kept trying to point it out politely; and they wouldn’t even care!!! Not at all what one would expect from a Peninsula.