The Peninsula London

I have had the great fortune and feel very lucky to have stayed at a lot of amazing hotels all over the world. However, in my opinion and experience having stayed at the Pen in London now 6 or 7 times over the past several years, no other hotel in London (or for that matter just about anywhere else) can hold a candle to the service, class and fantastic experience you will have when you stay here. From the moment you arrive, a smile greets you (often by name) and is more than happy to take your bag and help you get checked in. The process is efficient, professional and quick and soon you are escorted to your luxurious room. No detail is overlooked and if it is, it is quickly corrected. Often the room has been upgraded, a real treat. I have stayed at Pen properties in Hong Kong (the mother ship!), Beijing, New York, South California, Chicago, Paris, Bangkok and are due to be in Istanbul later this year. The Peninsula in London will refresh your spirit and soul with their unparalleled elegance and service. As you might be aware, their "Peninsula Promise" is to make sure each guest has a superlative experience. Whether it be the amazing bar, room service, one of the restaurants or something else, I have always felt that unlike many other luxury hotels, The Pen in London has kept its' promise each and every time I have stayed there. But don't take my word for it; next time in London, I hope you also can be wowed by the professionals at the Pen.

Definitely one of the best 5-star hotels I’ve been to in ages. Excellent service and very customer-centric. Super accommodating and intuitive - will definitely stay here the next time I visit London. 👍

Due to some last minute change of plans my wife and I ended up staying at The Peninsula over Christmas. We booked a terrace room (which was a bit pointless in England in December).. and they very kindly upgraded us to a terrace suite on the 7th floor which was fantastic. I have never seen a “valet door” in a hotel before and have to say it is a great idea. The Chinese restaurant Canton Blue is outstanding. Especially the Peking duck. All the staff were fantastic. It is overall a very well oiled machine. My only gripe was that they should have locked the revolving doors in The Lobby restaurant where we had Christmas Day lunch. The doors just brought a constant revolving stream of freezing cold air into the restaurant and thus killing any cosy festive vibes. Photo attached of the control panel of the most futuristic toilet I’ve ever had the pleasure to use.

We usually stay at the Mandarin Oriental Hyde Park but decided to try the Peninsula. Service was impeccable: from efficient check in, to very prompt PenChat (WhatsApp for any requests) requests being handled (I asked for foam pillows and they showed up within 4 minutes!). We had to cut our stay short and front desk accommodated us over PenChat without any difficulty. The decor is quite kitschy and lobby restaurant means anyone walking off the street just walks in front of you while having breakfast. Breakfast was ok, nothing amazing, short staffed and delayed. Room service from canton restaurant was very good, dim sum was fast and tasty. Lovely details in the room for my son, such as a custom teddy bear with his name embroidered waiting for him on the bed, and a David Williams Xmas book which we enjoyed reading together. Spacious rooms (for £2120/night it’s almost double the size of a similar cost room at the Mandarin). Location means rooms can be noisy at night but central for getting tube/bus/walking anywhere.

Had an incredible stay at this beautiful hotel for my 70th Birthday arriving 6th December. We checked in at 9.30 am and after a glass of complementary champagne each, we had a coffee in the lovely hotel cafe whilst we waited for a Hospitality room to be ready. We were grateful for the hospitality room which we had by 10.30 ish and chilled until midday when we had a delicious lunch at Canton Blue. The Peking Duck was outstanding as was the service. Our lovely server gave us a detailed tour of the restaurant explaining all the detailed architectural features and their meanings. I was presented with a cute birthday dessert with our coffee. Our room was soon ready and they moved us and all our luggage into our beautiful too. for the next 4 days. Although we had an entry level room, it was beautiful and so well equipped. Big comfy bed, amazing walk in wardrobe with a dressing table and Dyson hairdryer. The bathroom was incredible with a huge TV at the end of bath, a walk in shower, two sinks and a Japanese toilet which was fun and very impressive. The hotel had gifted me a bottle of English Sparkling wine, a chocolate birthday cake and some birthday balloons. Quite a first impression. We were lucky enough to have several rides in the Stunning House cars. Must give a nod to the staff running the cars as well as the lovely drivers. They really looked after us and made us feel special. The hotel pool was beautiful and we used it a couple of times during our stay. We loved Brooklands bar, great theming, cocktails and views. Peninsula time allowed us to check out at 20.30pm which gave us a lot of extra time to enjoy such a wonderful hotel. Our only criticism would be there is no guest lounge - would have been nice to use Brooklands Bar for a quiet read before it opened at lunchtime. The staff and service was top notch, particularly the front desk and Concierges. Hope to be able to save up for another stay sometime. Will never forget our experience.