The Peninsula London

Stayed here twice and both times we were treated incredibly. Everything is extremely well kept and the rooms are spotless. They have a technology system in the rooms which makes everything easy to use such as the lighting, aircon etc. Also for the fitness people-The gym is probably the one of the best hotel gyms I’ve gone to. The staff are incredible and definitely make the experience of staying here top quality. We had the absolute pleasure of Angel looking after us and his name reflects his attitude and personality. He truely made us feel at home and well looked after. The location also is perfect. We hardly drove anywhere as everything is in walking distance.

This is a fabulous place to stay in London. The service is absolutely outstanding. The location is excellent. It is a few blocks away from the Hyde Park Corner Underground station and is conveniently located near many delicious restaurants and fabulous shopping. It has become our go to place to stay in London. We highly recommend it.

Great cocktails, fine Champagne selection and one of the best views in London. Brand new and spectacular hotel in Belgravia. Amazing cocktail experience

This hotel is in a great area near Buckingham Palace and Hyde Park, the lobby is beautiful and the rooms brilliant. They think of everything. I wish they were green in the rooms given this is 2025 and we should care about our carbon footprint. They have it correct in the locker room for the gym but not in their room bathrooms where they still have individual bottles for shampoo, conditioner and body wash. Imagine the difference if they switched this. The staff are very nice and helpful and act like they very much want you as a guest. They have a varied menu for breakfast and the food was excellent but service could be a little slow although the staff was very nice. One problem we incurred was with housekeeping. For the first two days of our six day stay we asked for our room to be serviced during a particular range of time so we could work there as we had business in London. They told us it would be and we were greatly inconvenienced the two days and even had no service the second day. Should have been done and management did not seem to appreciate the extent to which it affected our stay and we had to work too hard for their attention to this and some consideration. Clearly a communication issue somewhere within the hotel but it should have not happened two days in a row. We have stayed in Peninsula hotels in Beverly Hills and China and this did not happen. Other than the housekeeping issue our experience was good and I think the hotel excels in a lot of areas.

We booked the hotel for our anniversary and lunch with family on the following day. I had extensive dealings with the hotel before our arrival and my contact Antje was professional and understanding throughout. We had not stayed at the hotel before and were fascinated to see what it was like. A few days before our arrival I was handed over to a Customer Experience Manager who very kindly arranged a transfer to the hotel. I was really impressed by this courtesy as we had only booked a Deluxe Room and not a suite. The arrival transfer was excellent and we were welcomed to the hotel. We had requested early check in which is offered through Peninsula Time and thus we expected the room to be ready. Unfortunately it was not which was a shame. However it was how the hotel responded to this issue that made the situation worse. Firstly we were told our room on the 5th floor was not available and that we could either go out and come back later or wait. We were not told how long the room would take to be ready but figured it would not be long. We were escorted to the Lobby Lounge and basically just left there. No offer of food or drink. About 30 minutes later the lady I had been dealing with came over and said there was a room on the 1st floor ready. We said we had preferred the room on the higher floor as due to it facing the courtyard we were concerned if might be dark. The lady proceeded to say how she liked rooms on low floors, and that this would be a good choice. We said we did not mind seeing the room whilst waiting for the other one. A colleague of the other lady came along and also started saying how much she liked rooms on the first floor etc. We went to see the room, which was in fact a Junior Suite which was very spacious if rather bland. It was then that we were told the other room would not be ready for another 90 minutes and we felt quite pressured to take this room rather than waste the afternoon waiting for the other room. I had contacted the hotel manager who informed me we had only waited 10 minutes and were given ‘ample rooming options’ which I took exception to as it was not true. We had been offered this room or a long wait for the other one. To be fair when challenged he did apologise which was appreciated. The room had not been set up as per our requests so we had to leave the room whilst it was made up. We went to the bar and had a drink and £40 later the room was ready. However at bed time I realised the pillows were synthetic and not feather which meant I had a very poor nights sleep which was a real shame as the bed was super comfortable and the duvets lovely and light. I went to make a cup of tea in the morning but there was no kettle - I could have asked for one but my husband was sleeping and I did not wish to disturb him. A small thing I know but a shame nonetheless. Breakfast in the Lobby was disappointing with food undercooked and odd tasting scrambled egg and plastic looking bacon which was very undercooked. Service was not consistent and drinks not fresher or topped up. We asked for toast but it never arrived. The hotel is very impressive and you can see where the money has been spent although certain aspects such as the lamps looked cheap and the room layout was poor with the sofa being sideways on to the TV. The bathroom and walk in dressing room and the in room technology are all excellent. Lunch at Soleil was very good and service overall excellent. The rooftop setting and views very impressive. Prices are very high but I think given the size of the rooms and the location they are not overpriced particularly if you book in advance. It was just a shame that things did not go smoothly for us which took the shine off what other use could have been an enjoyable stay.