The Peninsula London

Terrible service across the Board from check-in to housekeeping to dining (breakfast) at Soleil. And the weird thing was that I kept trying to point it out politely; and they wouldn’t even care!!! Not at all what one would expect from a Peninsula.

The sky bar at this hotel is a perfect location for cocktails and after dinner drinks. The total decoration of the area is perfect. The standard of service is exemplary. It’s expensive but it’s not overpriced. The views are the best in London.

This was our second stay at the hotel following a very impressive first visit last year. Having stayed at many of the 5 star hotels in London (and around the world) we made the easy decision to return to the Peninsula. The experience began before we departed Australia with the wonderful management team making several arrangements to elevate our experience. My wife and I cannot speak highly enough of the staff at the Peninsula. From the irreplaceable Ann who made every breakfast something special. Note, they remembered (from months earlier) our preference for coffees, a newspaper and even the table location. This was something not even the finest hotels have ever managed. Gavin and the concierge team handle any request with an immediate smile and calm "of course". In fact it is this 'can do' attitude that made my wife comment that she felt, not only safe, but completely cared for. My wife even rates the Spa amongst the best ever experiences she has enjoyed ..and this includes the best Spa's in Asia. Housekeeping was perfect ...in fact we found every touchpoint a wonderful example of how to live up to 5 star expectations. So few hotels actually do this. It says something about the quality of the Peninsula London that during a week at Villa D'este in Lake Como we actually missed the smiles and professionalism of our new London 'home'.

The Peninsula London Hotel is pure heaven. From the moment we arrived, every detail was perfect and exceeded every expectation. The hotel is the epitome of elegance and luxury. The service was impeccable from the doorman to the concierge to housekeeping, every staff member couldn’t have been more friendly, helpful, and knowledgeable. A special thank you to the Hotel’s manager, Scott Berger, who was there to greet us when we arrived. His welcoming personality, personal attention and hospitality, made our stay truly unforgettable. He went above and beyond during our entire stay to make every detail perfect for us. The rooms are spacious and perfectly appointed as well as super comfortable. From the luxurious bed to the stunning bathroom that includes heated floors, stunning vanities, his and hers, but so much more. The intuitive in room technology was very easy to use and top-notch. Dining was another highlight of the Peninsula London. The presentation of the food was amazingly presented and beautiful. The staff was always right there to welcome us and seat us as we walked into the dining room. The servers brought everything quickly and to our liking, always wanting to know what else they could do. This was more than a stay, it was an experience we will not soon forget. The Peninsula London ranks as our favorite hotel of all time. We cannot wait to return!

A magical family trip for a double birthday celebration for my Dad 70 and husband 37! We were greeted with the most memorable surprise… the Peninsular Suite! Just wow .. the service, attention to detail and staff friendly was first class! Gabriella looked after us from before we arrived, kept the surprises going as the family thought we were just coming for lunch! Birthday balloons were in the room, our favourite drinks and two birthday cakes!