The Peninsula London

Dear Peninsula hotel I would like to express my sincere gratitude to you and your entire team for the outstanding service provided during my recent visit at the lobby restaruant for a table of 8 On 4th May at 12 pm and then drinks at the brooklands bar . From the moment I arrived, I was impressed by the professionalism, warmth, and attention to detail shown by your staff. Every aspect of my stay was handled with exceptional care, making my visit both comfortable and memorable. I was particularly and personally welcomed by the Gay Emma Winright she was welcoming friendly and made the day extra special she offered my friend and I a glass of champagne , and gave us a memeorable gift for the event. She went above and beyond and I will always remember my 50th birthday there. The staff at the lobby was exceptional as well. Nice food . The canton blue staff and manager waa good and gave us a guided tour pf the restaruant The hospitality, and overall atmosphere of the hotel truly exceeded my expectations. Your team’s dedication to guest satisfaction was evident in every interaction, and I greatly appreciated the prompt assistance and courteous service throughout my celebrations Please extend my thanks to everyone involved in making my experience so enjoyable. It is rare to encounter such a high standard of service, and I will certainly recommend your hotel to friends and colleagues. Thank you once again for your outstanding hospitality. I look forward to coming back at Peninisula again Warm regards, Kiran ram

Our stay at The Peninsula London last weekend reaffirmed why the Peninsula brand remains one of our first choices globally — and why we are already planning our return. From the moment we arrived, the experience felt intentional, elevated, and deeply personal. A special acknowledgment to David Cerezo, Director of Rooms, who was exceptional throughout our stay. His attention, genuine care, and proactive approach set the tone for what true luxury hospitality should feel like — thoughtful without being intrusive, and always one step ahead. The in-room technology is flawlessly integrated: lighting, climate, drapery, and service all controlled intuitively without ever feeling complicated. It’s one of the rare examples where innovation actually enhances comfort rather than distracting from it. One of the most memorable aspects of our visit was a behind-the-scenes design tour of Canton Blue, the upstairs restaurant and bar, and the cigar lounge. Learning about the design inspiration, cultural motifs, and craftsmanship behind each space added a completely different layer to the experience — thoughtful, artistic, and deeply rooted in narrative. Canton Blue itself delivered a fantastic meal and stands out as one of the more compelling dining experiences in London right now. The entire family loved our meal of peking duck etc at the Canton Blue. The cigar concierge lounge deserves special mention — easily among the finest hotel cigar environments in Europe. Proper ventilation, a serious and well-curated selection, knowledgeable staff, and a setting that feels both discreet and elevated. Pair that with the rooftop views toward Hyde Park and Wellington Arch, and the property delivers a true sense of place — something very few newer London hotels manage to achieve. Service throughout the stay was polished, warm, and highly professional. Every interaction felt genuine, never scripted — a hallmark of great training paired with great people. The Peninsula London is not just a beautiful new hotel — it’s a fully realized luxury experience with substance behind the design. We’ll absolutely be back.

I recently stayed here for my engagement night with my partner. The team made it incredibly special and went above and beyond from the moment we checked in. A special shout out to Muhammad Rauf and his team for making our stay very memorable and catering to all our requirements so effortlessly and seamless. I would recommend The Peninsula to anyone looking to stay somewhere for a special occasion.

I recently celebrated my birthday at The Peninsula London and I can honestly say it was one of the most special and memorable experiences I’ve ever had. From the moment I arrived, every single member of the team went above and beyond. What truly stood out is that it’s not just kindness or professionalism, it’s the way they make you feel genuinely valued and special, as though you are a long-standing, loyal guest even on your first arrival. A heartfelt thank you to Isaac and Sarah at the front office, who set the elevated tone from the very beginning, and to Venetia at reception for a truly thoughtful goodbye, arranging for us to be dropped off in the Peninsula car at the nearby station. Joan, who arranged my room to include special amenities for my celebration, made me feel so special. Alessio, the Brooklands Bar Manager, was exceptional in helping me plan my birthday celebration. He created such an intimate and perfectly curated atmosphere for the evening. All of my friends commented on how incredible the experience was. The team also advised me thoughtfully on quantities of F&B which made everything feel effortless and well balanced. A special mention to Jonas, whose service throughout the evening was impeccable, no one ever had an empty glass, and everything flowed perfectly. Thank you as well to the drivers, Imran, Ray, and Basseri, for such smooth and professional service, and to Max, Chloe, and Tamara in the Lobby Restaurant for their warmth and attention. Every detail, from the room preparation to the smallest personal touches, was handled with care and precision. This is truly first class service in every sense. I left feeling incredibly grateful and already looking forward to returning.

After three nights at The Peninsula London, I can honestly say I have found my new favorite hotel in London. I originally booked the hotel following my sister's recommendation, she has been staying exclusively at The Peninsula since her first visit and now I completely understand why. Every inch of the hotel feels incredibly well thought through. From the design to the technology, every detail seems perfectly considered: every button, every switch, every amenity is exactly where it should be. It's rare to see this level of attention to detail executed so flawlessly. What truly makes the hotel exceptional, however, is the service. The team is genuinely warm, kind, and attentive the kind of service that defines true luxury. In a city where many hotels charge extremely high prices yet offer little beyond the room itself, The Peninsula delivers the complete experience. The hotel is beautiful, new, elegant, and impeccably run, but it's the people who make it truly special. Highly, highly recommended.