The Prince Akatoki London Hotel

As an experienced traveller, one should be careful about making effusive judgements. But at Prince Akatoki, I can't help myself, because the hotel offers excellent five-star service at very reasonable prices. The room's furnishings and quality, the staff at reception and at breakfast in the wonderful Japanese restaurant, the excellent international and Japanese breakfast, the top-notch housekeeping with turn-down service and many other details that delight guests with their generosity and Japanese hospitality – I am looking forward to my next visit, Peter Nagel and family

Mayu in the front desk was extremely friendly and supportive. I enjoyed my stay mostly because of her passion and smiles. Jai in the restaurant was also helpful. The Japanese restaurant served high quality food. But as Gold member of Hilton, my so called late check-out time was just till 12:30. It seems this hotel doesn’t value Hilton members as they considered themselves as individual hotel even they have partnership with Hilton. Before this hotel, I stayed in Edition London hotel for 3 nights and Marriott Gold member was warmly welcomed, that front desk in check-in gave late check-out till 2pm automatically and I did not even ask. I booked this hotel simply because I can see it on Hilton apps. Before Edition hotel, I also stayed in NoMad London for 3 nights. Though their partnership with Hilton is recent, they cared about Hilton members a lot in details. After this hotel, I will move to the Montcalm Mayfair Hotel for 5 nights who partnered with Marriott as I am also Gold member of Marriott. It’s just 10 second walk. Real luxury is between the lines. And it should not take extra time and energy to communicate for basic things.

Clearly takes note of Japanese service culture, which is a big plus. Design is also solid in a minimalist way. Amenities are limited, but this is clearly advertised. Lots of small perks in the room that are welcomed (e.g. minibar). The wifi is also quite fast, which isn't always the case for high end hotels. The biggest drawback would be that some of the rooms (I suspect those on the higher floors) have a very small window. It feels like a Scandinavian prison. The staff however kindly let us move into another room of similar payscale that did have a full window on our second night - this was much nicer. The rooms with smaller windows should be priced differently. Location was good in that its a <5 min walking distance to the Central line and near Marylborne, but not in a crowded area necessarily. This means that its not as convenient as some places in SoHo, but also quieter.

What a cute boutique hotel located near marble arch, walking distance to a lot of attractions and close to the underground. All of the staff went above and beyond our expectations we were able to get into the hotel room early, which was very helpful for us. And Dolores, the front staff person who checked us in, remembered us every single time we left and came back and always asked us if we needed anything. The buffet breakfast was wonderful and the workout room was open 24 hours a day. I would highly recommend this hotel.

Excellent stay! The staff were very welcoming and professional. A special thanks to Henry at the reception for being so helpful and attentive—he truly made my stay more comfortable. Highly recommend this hotel!