Radisson Blu Edwardian Mercer Street Hotel

Very nice stay at this lovely hotel. It’s our go to hotel when going out to the theatre or concerts as it’s so centrally located in busy Seven Dials. I booked through room via the app, which gives lots of advantages. We were upgraded from a premium room to a corner suite. The room was lovely - newly refurbished, spacious and very quiet as it was on the seventh floor. Very pleased with help from the staff (including the upgrade - thank you) . They suggested Hawksmoor Seven Dials for dinner (we said we fancied a steak) and had an excellent dinner prior to attending a concert at Ronnie Scott’s. The hotel is best located if you want to be within walking distance of shops, restaurants and theatres.

Second visit to the Radisson Blu Mercer Street London . Spent two nights and a great experience from start to finish. Birthday celebration and champagne reception a lovely touch.. Recently renovated rooms immaculate and well appointed.. Everything brand new , room spotless and comfortable.. Great nights sleep with zero noise ( always a bonus for a central city location). Staff always friendly and helpful with a personal and attentive manner. Breakfast a real highlight. First class ingredients, great selection from buffet and superb made to order menu.. Perfect location to explore London and will definitely return..

I have been in London many times for business as well as leisure. Due to my business, I am traveling 8months in a year therefore I stay in many hotels. This time, we (with my family) choose to stay in Radisson Blue Mercer Street. Hotel is very nice, good location, clean on the and the staff, Mr. Yacine, Ms. Helen, Mr. Jude made everything perfect for us. They had taken care of all our needs, very kind & helpful and their guidance was very appreciated. Due to their approach, i would always stay in Radisson Blue Mercer Street in all my next trips. Good people in the companies really make a big difference for customers' choices and I am thankful for their service & Radisson Group to work with such nice people in their group.

This customer service I received from this hotel chain, when I followed up issues I'd encountered with my booking, has been pitiful and the hotel management arrogant. In October I booked a twin room and requested it be close to a lift, a necessity for my son with reduced mobility. We didn't need or ask for an accessible room, but the hotel advertise that they have 'accessible services'. Not so. There were many hotel options open to us in this central location and at this price, but the Radisson Mercer Street confirmed in writing my specific booking and request. I followed this up with two phone calls to the hotel to ensure there would be no mishaps. I paid an extremely high rate in the expectation it would be a memorable stay for me and my son. It was to turn out to be the last hotel stay my son would have, and it was awful. The so called 'superior' room was so small, much smaller than described. It didn't meet the requirements of my booking which meant he had to walk down cramped corridors to get to the room. The tap was broken, there was no soap in the dispenser, and clothes had to be hung directly over the tea and coffee machines. The air-conditioning was inefficient. I tried to raise these concerns in the morning, but with my son sitting in a wheelchair, we were rudely dismissed. I then raised this with customer services who took over 6 weeks to get back to me, and did nothing at all to resolve this, taking the management's word that they had not messed up. I raised a complaint and discovered by chance the hotel had closed the complaint, and no-one challenged this or informed me. Months later, on 14th December, I finally received an apology with the admittance that my facts were correct. They mentioned a desire to 'make amends' to which I responded, but I have never heard from them since. My issue could have been dealt with so easily and swiftly, and that would have been the right thing to do. But my concerns have been ignored, and I live now with the knowledge that this awful, expensive and uncomfortable stay, was the last my son and I would have together. I have stayed at many Radisson Hotels in many places, but I will never stay in one again, and will not give up alerting people of the way they treated my son specifically. It is all too easy to ignore people with disabilities and I am shocked by the rudeness and arrogance of this hotel who repeatedly tried to cover up their errors and the lack of action by the organisation to put things right.

We stayed at the Radisson Blu Hotel, London Mercer Street for a two-day mom-and-tween trip to London, and it was absolutely perfect for us. The location couldn’t have been better — ideal for sightseeing, visiting museums, shopping, and with plenty of restaurants and cafés nearby to choose from. As a mom traveling alone with my child, I appreciated the central location and the comfortable atmosphere both in the hotel and in the surrounding area. Our room was clean, tidy, and very comfortable. It felt like a relaxing little haven after long days of exploring the city. The staff truly made our stay special. Everyone was friendly and helpful, offering great tips on how to find our way to the main sights and making sure we felt welcome at all times. A special thank you to George at reception for his advice on how to get to the museums and for recommending restaurants in the evening. We’d also like to thank Mable and Neil for the excellent breakfast service at Monmouth Kitchen. The breakfast itself was very good quality, with plenty of options. We would happily stay there again and highly recommend this hotel to anyone planning a trip to London — especially for a fun and easy mom-and-tween getaway.