Radisson Blu Edwardian Mercer Street Hotel

Booked a room so I could arrive in the morning, shower, and go to work. The hotel interpreted this as: *cancel her reservation and see what happens.* After a breezy 30-minute stint loitering in the lobby while they tried to locate a room (any room, presumably not haunted), I was finally sent off into a maze that felt like it was designed by someone who hates people. Enter the room: thermostat proudly set to 32°C, lovely if you’re slow-cooking meat, less ideal if you’re a human. The air smelled like a retired plumbing system. Everything else continued the theme: Sink: blocked. Full spa experience for the basin. Toilet: flush optional, or maybe appropriately put, it didn't... Shower: also blocked, no drain cover, fully committed to the “standing in dirty water” aesthetic. Carpet: historically significant, possibly pre-vacuum era. At 3:30am, on my birthday, I found myself starring in *Menopause: The Sauna Edition*. Packed my bags, marched downstairs, and politely explained that I would rather commute from another postcode than remain in that biohazard terrarium. Credit where due: they didn’t argue... I assume this speech is not new to them. And it gets better, because this was a team stay: Colleagues room came with a **dead rat wedged outside the window**. Nature meets interior design. Note that it was on the outside and not inside so perhaps closing the curtains was the way to solve the problem???? Another colleague enjoyed a surprise midnight guest who **climbed into his bed**, was screamed at, fell off, and then… wet himself. Truly a full-service experience. Summary: If you’re travelling for work — don’t. If you’re travelling for leisure — also don’t. If you’re auditioning for a reboot of *Fawlty Towers* with a darker, slightly damp twist… pack your bags. Maybe in a few more years... Actually no, it will still be a no...

Our 4th wonderful stay – still mine and family's absolute favorite in London (and I have stayed in a lot of hotels)! It simply never disappoints. The recent room renovations are fantastic. They are beautifully designed, incredibly spacious, and perfect for a family. The location remains unbeatable for exploring London, and the facilities are top-notch. What really sets this hotel apart, though, is the team. The staff are consistently polite, welcoming, and excellent at what they do. Both the breakfast and dinner options are absolutely delicious and of very high quality. This is truly our home away from home in London. We wouldn't dream of staying anywhere else!

This hotel never disappoints! It’s spotless, in a convenient location and always has a great atmosphere. All of the staff are friendly and attentive (especially Helen) and nothing is too much trouble for the hotel.

The hotel staff went above and beyond! Great suggestions for dining. This hotel centrally located and made it easy to get around especially considering the tube strike.

Fantastic location in a lovely area just a stone's throw from Covent Garden, with two tube stations incredibly close by. Beautiful room equipped with everything you need, and very polite staff ready to help with information. Excellent breakfast, both buffet and à la carte. This is my third time staying here, and I definitely plan to return."