Raffles London at The OWO

We went for the standing sushi experience which was lovely; made in front of us by a sushi master, and it was served to us as they are made on the spot. We had delicious sake cocktails and we were very well looked after by chief sake sommelier Anthony Yukio. The vibe is fun and cozy, little booths and even a record player to spin some tunes. Highly recommended.

My experience at the raffles hotel in London was nothing less than 5*, the junior suite was stunning the staff were amazing with the outstanding service, especially thanks to Marco Suparna and Ryan.

Raffles is a pure delight with top notch service in the perfect location. We have stayed in many five star hotels and this was a level above the rest. The service was top notch. The OWO restoration is gorgeous with meticulous attention to detail. The concierge desk sits in a room that could be straight out of Harry Potter movie. The free heritage historic 10:30am tour was a great way to start and provided a lot of history about the building (Old War Office) and the magnificent recent renovation into a hotel. The entire building was spotless and decorated beautifully. Everything was over the top- the fabulous pool inside the spa with kid swim hours, the Easter celebrations (with real bunnies in a designated suite with bounce house, arts and crafts, and snacks/mimosas), restaurants, bar, butler service, kids in room movie night, and easter treats. Our kids were thrilled. The location is literally perfect- next to Big Ben, Parliament, Westminster. You can see the Kings guards changing outside the window at breakfast in The Drawing Room. We all agreed that we could have slept in the Raffles beds for the rest of my life. A special thanks to Dean in concierge and Frank at Guards Bar!

What a fabulous educational tour of such a splendid building beautifully restored. We had the privilege of seeing inside to suites, namely, The Haldane Suite and the Granville Suite. If you get the opportunity to do this tour then it’s definitely a “must do” lasted approximately 1 hour. Thoroughly enjoyed ourselves.

I stayed two nights here in March 2026. The building is absolutely stunning and the location really ideal. Apart from that, the junior suite which I occupied looked more like a big Marriott room rather than an ultra-luxury hotel junior suite. I was sincerely disappointed. The breakfast is decent but nothing to remember. The personnel is kind but it definitely lacks this really high level of professionalism and care which you would get at properties like Mandarin Oriental Hyde Park or Four Seasons Tower Bridge. I enjoyed staying here for two nights but I would definitely not return. I would choose MO or FS in the future.