Raffles London at The OWO

Our family adores returning to The OWO! We were warmly greeted upon arrival, and our ministerial suite was perfect for our family of three. The heritage features of the suite make you fully aware of the history of this iconic building, while at the same time being completely comfortable and relaxed. Standout moments from this half-term include lunch at Saison and enjoying the pumpkin-themed menu, just perfect for the season. The quality of spa facilities are second to none and our son thoroughly enjoys the family swim times where staff are so friendly and attentive. We also can't say enough lovely things about the in-room dining and housekeeping staff - what a team! THE place to stay in London!

This afternoon immensely enjoyed afternoon tea in The Drawing Room. Superb service, first class sandwiches, scones & cakes & plenty of them. Delicious perfectly brewed tea of your choice. A very pleasant historical setting. Unhurried & relaxing atmosphere, superior to other venues in central London where I've had High Tea. Unintrusive piano playing of quality accompanying the tea. A reminder of days gone by, never to return, when Britain was Great. First choice for a special occasion & I'll certainly return.

An absolutely perfect experience. Every need was anticipated by this outstanding hospitality team! From our arrival - complete with a complimentary upgrade - to our departure, we enjoyed all the hotel had to offer. When I called down to let guest services know I had a pharmacy delivery coming in due to an unfortunate cold that set in, not only did they hustle it up to my room - they added a pot of fresh lemon ginger tea, another special touch without needing to ask. The history tour was fascinating, and what a wonderful job they’ve done preserving the rich storyline that exists within the walls of the OWO. This was further captured by the afternoon tea experience with their spy-inspired naming of the sweets and treats. My daughter was also able to take advantage of the Pilates reformer class in the morning, which she raved about, a nice and unique guest service. While I am grateful to have had so many fantastic hospitality experiences in the past, this ranks at the very top of the list. Especially in London, where 5-star hospitality is so well done, The Raffles shines thanks to its unique historical and glamorously executed guest experience. I hope to be back sooner than rather than later!

Luxury item lost from room **3. Incident reported to the police and crime case opened. Based on feedback Security Manager gave me (his name MP) there has been 2 (!) similar incidents at the hotel in the past. Hotel claims that they did an investigation with no results. They ridiculously offered two nights stay as compensation which was rejected. Just stay away from his place.

We recently had a private tour of the OWO with Emiel. It was SO interesting and just absolutely fascinating to hear the history and the roles of the people who worked there during the war and afterwards. The experience was made all the better because Emiel was so passionate about his role and he obviously loves what he does! All of us had the best time and would highly recommend it.