Raffles London at The OWO

The best hotel experience we have had in London in over 30 years of going there for business and pleasure. The service was outstanding and the staff anticipated our every need. From the warm greeting at check in to the wonderful concierge-led tour of the hotel, every moment of our 3 night stay was special. Highly recommend arranging a room with a view of the Horseguards - we saw the changing of the guards from our window. The rooms are done to perfection and elegantly appointed, yet consistent with the history of the OWO. Check out the spy bar when there!

We’ve been in OWO for afternoon tea.When we first entered we were greeted by Romas who is the head butler and he gave us a tour in this lovely historic hotel .you can feel the history and beauty of it in every part of this hotel .We had the chance to see the Churchill , Haldane ( which has Churchill office ) and the Granville suites which was the most spectacular suite .The interior design is fabulous and full of heritage .The afternoon tea was a unique experience.every single piece of cake has a different story .they have their own signature tea selection .the one I chose was a mixture of rose and earl gray I think .I really would like to come and stay here .

Walk in for a quick bite and a drink. Warm welcome from Joseline - the host from Mauro Restaurant. she took me around to the hidden gem their Japanese rooftop. Nice selection of Sashimi, nigiri and Bento. Peter the host was equally friendly and professional. Overall short time but quality!

I wanted to stay in the Iconic building as soon as I knew they were turning it into a hotel. Raffles have made this an very beautiful and modern hotel, but have managed to keep all of the nostalgic history associated with the building in place. The stay itself was nothing less than delightful. We arrived by Taxi and the door team were very attentive and helpful. We were greeted in the reception area by Charlotte and she was so warm and friendly, she took us to the reception desk and checked us in. We were a little early to check in but she managed to get us into our room, which we were very grateful for as we wanted to explore London. Once we had settled into our room, we came back down and Charlotte greeted us once again and took us on a mini tour of the dining options and bar, her Australian humour/personality really shone through. We didn't dine at the hotel, but will make sure we do on our next visit. Well done Raffles and Charlotte for making our stay so memorable.

We have stayed at 5 star hotels throughout the world and Raffles OWO ranks with the best of them. The hotel has been renovated perfectly. It has every modern amenity and rooms that are perfectly designed, but the renovation retained the history and character of the building. But the building itself, its central location, and the amenities are exceeded by the service provided by the wonderful staff. While the staff are highly professional and trained to anticipate every need, the difference at Raffles OWO is that they also are appropriately friendly and unobtrusive, while still providing first-rate service. Many 5-star hotels have excellent staff but you feel as if they are always in the way. At Raffles OWO, the service is calibrated perfectly. Everyone we encountered at Raffles OWO went above and beyond in their work, from restaurant and bar servers, reception and concierge professionals, housekeeping, spa staff, doormen, and everyone else we met. Two staff members in particular who stood out were Dean Moody at the concierge desk and Matt on the butler staff. Both of them repeatedly went out of their way to anticipate our needs and both were able to answer questions about the hotel's history and services available to us. Finally, the physical beauty and location of the hotel are apparent from the hotel website, but you have to stay there to fully appreciate it. This is a remarkable place to stay and we will return.