Raffles London at The OWO

My husband, and a friend, were celebrating their 75th birthdays. Both had had naff covid lockdown 70ths, so I really wanted their 75ths to be extra special. Raffles at the Owo made it arguably the most memorable ever for both of them! We had the most amazing fun, enjoyable and luxurious stay! We were both upgraded. Our suite was just superb. To walk in and find the balloons plus a cake, was a super surprise - my husband was so chuffed he insisted we brought the 75 ones home! The staff were all exemplary again, so welcoming, friendly and helpful. Breakfast choice has changed since our last stay, and a new manager appointed. We thoroughly enjoyed everything we ate. We dined in 'Paper Moon' for the first time. The food was first class, we will definitely return! Afternoon tea was excellent. Loved the fact the pastries were linked to female spies in WWII, who we owe so much to for their incredible bravery and who visited the OWO. The hidden camera fob watch defied belief! we couldn't eat it the first day, just marvelled at the way it had been created. The salted caramel encased in chocolate was sublime when we did try it! I can not thank, or praise, the staff at the OWO enough for making us feel so welcome, so special and for making two people marking a milestone birthday so incredibly happy!

We were interested in seeing the hotel and were given a grand and accommodating tour by Aiden, truly the most wonderful representative of the hotel. We will definitely return for a drink..

Our stay at Raffles was the best stay we could have asked for in London. The location is superb, you are in the heart of everything, Big Ben, Parliament, the National Gallery, Theater District, and Buckingham Palace are truly less than a 5-10 minute walk. The staff was the best we ever had, everyone knew our name and were more than accommodating to our every need. The rooms were immaculate and they even upgraded us as we are on our honeymoon. If you stay here take advantage of their beautiful afternoon tea experience and their Spy Bar which was the coolest speakeasy we’ve ever seen. The team is amazing! From dean and Shay at concierge to Charlotte at reception, everyone is there to help you have a great experience. We stayed in an Executive room, which was huge and came with everything we needed to have a comfortable stay. The staff brought us a cake to celebrate our honeymoon and even balloons which was such a lovely added touch. Finally, be sure to take the OWO history tour around the hotel, it’s so informative and interesting to learn the history of this very important British landmark. Loved our stay and we will be back very soon!

We stayed at the Raffles OWO over Christmas 2025. It was truly magical for us. The service at the hotel is superb. They remember preferences from stay to stay (loading in soft drinks of choice, delivering stored items immediately) and are also incredibly kind and warm. We stayed in the Raffles Suite for several days and it was just totally beautiful. They set up a perfect live tree for us for Christmas and the butler service was truly excellent. What an amazing hotel!

This was our second experience staying at Raffles at OWO in London. This time we were there over the holiday and it was truly magical. We had suite and junior suite and both rooms were lovely. But the staff were outstanding and the best part of the stay. They took the time to get to know us and our daughter (and her little dachshund) and provided everything we asked for with a smile and accommodation. When we had a dog emergency on Christmas they provided the number to the local emergency vet and followed up to see all was OK. The pool and spa are absolutely phenomenal and one of the largest pools in London I am sure. It was never crowded although the hotel was full. Christmas decorations were elegant. We enjoyed the drawing room for breakfast each day (although it could be a little slow at times). We also had the holiday dinner at Saison. While very good and enjoyable it was not outstanding. The spy room bar was fun. Would only make 2 recommendations for the ministerial suite. There was no full length mirror in the suite anywhere which was odd and no door to the actual bedroom which you might expect in a 1 bedroom suite (we previously stayed in a westminster suite which had both). Also no mirror close to an outlet which was challenging for hair dryer. But these issues did not deter us from really enjoying our suite and holiday at such an amazing place. We will return for sure!