The Ritz London

We had a wonderful high tea here. The service was second to none and the food fabulous. We went for a celebration and it was everything we had hoped for: lovely ambience, staff and highly memorable.

We had a really incredible stay at the Ritz in London recently. It was a very special occasion and we commemorated it with an afternoon tea and an overnight stay! The decor in the hotel was really beautiful particularly where they serve the afternoon tea. Our experience was catapulted to extraordinary by two staff members in particular, John F who spent time with my son sharing wonderful stories and making sure our stay was really special. John F created such a positive feel for us of the hotel and showcased great hospitality and such warmth! My son will always remember him for the time he spent making him feel at ease, entertained by his company and so welcome there! Jude H who was the duty manager during our stay. Jude took us on a tour of the hotel and shared the fascinating history of the hotel and brought it to life. I have never been to a hotel with such a rich history and Jude is a really talented story teller who completely captivated us with her tour. She was so kind and warm and I genuinely think I’ve not met a hotel manager like her! I wanted to move in (if only!!). Braydon and Fabian ensured that our afternoon tea was really special and were v professional and responsive to all our requests. The Ritz is a very special place but what makes it extraordinary are the staff - really exceptional and genuine which made the experience one to be treasured.

Lovely lunch food was excellent as always great service, staff can’t do enough for you.Beautiful hotel furnished lovely.

I have been meaning to write this review for ages as we visited in January 2025 - the visit was so good I had to review. I took my in-laws for afternoon tea. They are both 80 years old this year so we decided to start the year like we meant to go on and managed to book a sitting on the last day of the Christmas menu. Long story short - the whole experience was absolutely fantastic, from entering the building, being welcomed, the service, the food, the attention, being catered for as I have a fish/seafood allergy - even leaving and speaking to the doormen was a highly positive experience. Nothing was too much trouble. I have been before so had an idea of what to expect - but for the other members of the group it was their first time and it could not have started the year off better. Even the 'Ritz doggie box' was a wonderful indulgence the following day! It was worth every penny. If you can afford to do it - do it! Keep it for very special occasions and savour the quality; there is honestly nothing like it. In my opinion nowhere else even comes close. Whoever trains/oversees/manages the staff does an excellent job - there is clearly a lot of pride taken in all aspects of every element. And I haven't even mentioned the just amazing Christmas decoration - which made it super special. I do think that the Ritz Rivoli Cocktail bar would hugely benefit from being managed by the same team who oversee the afternoon tea (I am guessing the bar is a different team/manager). Our excellent afternoon tea experience sadly did not extend to the bar. I will definitely come back for afternoon tea. Thank you so much for looking after us so well and starting my in-laws' 80th year in such a classy and quality way. We are still talking about it and it is now nearing the end of August!

Came with my friend for afternoon tea which did not disappoint.Having booked this 12 months before we had been excited for the day to arrive.Greeted straight away & taken to our table where a waiter approached us immediately and took our tea order.I had ordered two Ritz bears online & they were on our table when we arrived,a lovely surprise for my friend.The whole experience is well worth every penny plus going at Christmas made it extra special.The sandwiches and cakes were out of this world and the service was first class highly recommend.