The Ritz London

My stay at the Ritz *could* have been the perfect experience - the hotel is beautiful, historic, and truly special - but certain staff at this hotel ruined this for me and therefore I will never stay here again or recommend it to anyone else. My mother and I stayed here for four nights and had just had an incredible experience at the Hotel du Louvre in Paris, and our first two nights at The Ritz were wonderful. It was on the third day that we arrived back at the hotel that we noticed new staff were on duty, that the doormen questioned us if we were actually guests. We said yes and entered. We were stopped twice more at reception and then again at the bar, and were told it was because we were wearing tennis shoes/trainers. The manager came over immediately and very aggressively explained that they have a dress code and these shoes are not allowed. I pointed out that another patron was already seated in the bar wearing trainers and he had no answer for that! Upon arrival on our first day, no one told us about the dress code, and a very nice woman in reception allowed both of us to sit in this exact location in outfits very similar to the ones we were wearing, so we both assumed it was fine, so this entire interaction was extremely upsetting and very-much felt like racial profiling. Afterward, management promised that the door staff would be informed that we are in fact guests of the hotel, but guess what? The very next day we were stopped AGAIN and questioned before being allowed to enter. The hotel has already apologized profusely for these incidents, but why would I want to return somewhere I am paying yet not welcome? There are so many other luxury hotels in London that uphold traditional standards while still welcoming everyone and treating their paying guests with respect. The Ritz is certainly not one of them.

The Ritz is luxury at its finest, blending the highest level of professional service with a sense of comfort and belonging. We took the opportunity to ride in the hotel’s Rolls-Royce for our arrival, and from the moment we met our driver, we were transported to the world of the Ritz, where nothing is too much trouble, and all we had to do was sit back and enjoy our stay. We were very fortunate to be staying in the newly refurbished wing within the week of its opening, and everything was immaculate. We particularly appreciated the level of technology within the room, the space, and the thoughtful finishings and design of the room. The hotel's location was perfect for us, being either a pleasant stroll or a short car ride to all the places we planned to visit. We normally like to mention staff who have particularly contributed to our experience during a stay; however, at The Ritz, every staff member works together, seamlessly and at the highest level, to ensure your stay is perfect.

An appalling and deeply condescending experience. My wife and daughter arrived at the Ritz on a cold, rainy day, soaked and freezing after being caught unprepared by the weather. They were dressed somewhat casually and hastily, simply wearing whatever extra layers they had with them, and only wished to come inside for tea, warm up, and wait for me. Instead of being welcomed with the elegance and hospitality one expects from a hotel of this reputation, they were stopped at the entrance by a porter behaving more like a nightclub bouncer. He informed them, in an extremely condescending manner, that there was a dress code. What made the situation even more disappointing is the obvious inconsistency in how such rules appear to be applied. One regularly sees celebrities, influencers, and VIP guests admitted in outfits far less appropriate than what my family was wearing that day. True luxury is not about policing appearances with arrogance; it is about grace, discretion, empathy, and hospitality. Sadly, this experience reflected none of those qualities. The Ritz no longer seems to embody the timeless elegance and class for which it was once renowned.”

I am sorry but for the price the old room ammneities and fittings are amajor let down. The smell of cigarette smoke that lingers I find foul. Service is great but it is just poor value

Our son chose the Ritz London for his coming-of-age birthday. He wanted a special, elegant and special place. It was truly a choice that fully confirmed his expectations. From the moment we entered the hotel, we felt like we were stepping into another world, the interior fragrance, live piano music and the beauty of the interior design captivated us. Dinner in the main restaurant was perfect, the taste of the dishes, the impeccable service, the ballroom like a ballroom from the good old days were a story. The next day we enjoyed an extremely elegant afternoon tea and completed it with an evening at the opera. The room was completed with all kinds of details from chocolate and fine candies, quality cosmetics, beautiful furniture, so the accommodation was at its best. We left with the most beautiful memories and the desire to return.