The Royal Horseguards

Very disappointing afternoon tea for eight ladies to celebrate our niece visiting from Austin, Texas and celebrating an important birthday milestone - nothing went well except from the gentleman who kindly greeted us at the door! Firstly the table wasn’t laid out for 8 people - then we waited for any form of drink! After going and finding someone - ordered some champagne & water - no water arrived - then asked again if we could order teas & coffees which was part of the fully paid package - coffees were cold! This occasion was a celebration so we were just happy to be together but would have liked alittle service ! The food turned up After asking for it - the vegan option was terrible and I have been to many over the last few years and there is really no excuses for dry bread and a bit of red pepper with alittle pesto, tomato & avocado, aubergine & think green pesto! Dry cake too! Plus we ordered a special plate as one of the ladies had to have a procedure the next day so could eat a simple plate which they forgot and we waited 30minutes for .. sadly the team who we booked with were so helpful so all of the requirements were planned three weeks in advance, telling us nothing was too much trouble! We never got asked if we wanted more to drink of anything - which we would have happily - more champagne, water or tea/coffee! Then the bill arrived and they just remember to do the birthday plate! Was just too late and by now we were all fed up! Then they put a service charge on which I went to try and discuss that we were disappointed but they just removed it and it felt like wanted us to pay and go! Sadly they could earned a lot more money as we would have drunk more and been happy to pay service if we had got any! We paid the full price for the afternoon tea and now see it is on deal so our bill was near £500!!

My husband and I went for a celebratory lunch. We had drinks first on the terrace. A lovely setting, wonderful service, and well-laid tables with tablecloths. We then went on for lunch. We were disappointed to be given a bare table with no tablecloth. We asked if we could eat on a table in another part of the restaurant which did have tablecloths and looked far more appealing. We were told it was for teas only. Why the difference in a hotel of quality? The menu was equally disappointing. The starter was good but the main-course steak was stringy and chewy. The desserts were equally unappealing. The saving grace was our attentive and charming waitress Ozada. This is not what we would expect from this hotel.

We had the best walking break here. We had a Wonderful beet salad with cappuccino. It has Beautiful gardens overlooking the Thames. We will stop here again to refresh and relax. It is very close to the Big Ben but calm and quiet. The restrooms were nice too!

We went for a quick lunch at One Twenty One Two and it was amazing. Our server Asa was fantastic. She was so cordial and friendly. The food tasted great. We had the fish and chips and chicken. Both were amazing. Will definitely be here again. For the food, the ambience and the amazingly friendly staff such as Asa.

Can't beat the location. The staff is very friendly. Our room was not cleaned on 2 of the 12 nights we stayed. It is frustrating to return after a day out and find no clean towels at the price being paid.