The Royal Horseguards

Always enjoy this hotel. They make travel easy, it’s a wonderful location, and are generally very attentive (except for the Terrace wait staff which is slow if you are on the clock for business, otherwise you may consider it very leisurely). I want to acknowledge on the concierge (John) who went above and beyond to help me with a time constrained matter; he is a hallmark of exceptional service.

Late check in, front desk team professional and welcoming. Went for dinner on the terrace and Asa has been looking after me so wonderfully. Thank you so much for everything! The decor is lovely and atmosphere is relaxing and laid back. Perfect for a drink or dinner before bed.

My experience throughout my stay was exceptional in all ways. From the front desk to meals including room service. Mohit delivered a wonderful meal this evening. The accommodations are clean, well presented and great amenities. I highly recommend this hotel and shall return again.

I don't do a lot of reviews, however, if you want a great hotel with a lot of history at a great location, book the Royal Horseguards Hotel…it is fantastic and the staff are first class!

We were excited for our stay at Royal Horseguards but problems occurred from the very beginning. We booked an airport transfer through the concierge and unfortunately multiple roads were blocked which left us walking about 500 meters to the hotel. Normally it wouldn't have been a problem but it was raining and nobody from the hotel informed us that this was a possibility. We arrived at the hotel completely wet so it definitely left a bad impression of the hotel, especially one that is considered 5 star hotel. We paid 170 pounds for this transfer and expected better communication between driver and hotel, especially because we booked the transfer directly from the hotel. At check in, we got the wrong keys so had to rectify this as well. The only positive was the location and rooms.