The Savoy

My experience with the Savoy was outstanding. The facilty is well maintained and service with a small exception varied from good to exceptional. The dining experiences were first-rate; I found the Grill and River Restaurant especially good. We stayed at the Frank Sinatra SUite which was well appointed and generally free from extarnal noice.

The service at the Savoy is exceptional. From the moment you arrive you are treated as a valued guest. Cesare brought us to our room from the check in... very cool, the "Red Ascension Room" elevator was the first electric elevator in London and has a red couch that Queen Victoria may have used. I want to complement the breakfast staff in the Gallery . The reception staff actually remembered us and our seating preferences and the wait staff were attentive without being cloying. Shout out to J Zakaria for his humour and endless energy. Central location allowed easy walking to London Tower along the waterfront and in the other direction 20 min to Westminister Abbey(take the tour!) as well as the theatres. Overall a unique hotel with exceptional service and a central location. Worth the money

We stayed for a night for my birthday with my family. We arrived early and after checking in the staff very kindly showed us to the waiting room where they served us complimentary drinks,biscuits etc which was very kind and unexpected,thank you Teng and Hannah.. Our rooms were upgraded to the river side view king rooms,again very kind and unexpected. Although i was annoyed my kids got a fluffy cat and i didn't! 😄 We ate at Ramseys riverside restaurant,which was again,very nice and they surprised me with a little birthday cake. After a walk down to Westminster we hesded to the American bar. What a wonderful evening we had listening to the pianist.. especially my daughter sampling her first ever cocktails! Next morning a full English breakfast was delivered to our room,it was worth every single penny,there was so much to eat. The butler found out i had a sore throat and went out his way to deliver hot water,lemon and honey to soothe my throat,again complimentary without me requesting it which was a lovely touch and very thoughtful. On the day of leaving there was a road race,the doorman very kindly requested they remove the barriers so we could take our children home..not that i wanted to leave!! The hotel is absolutely beautiful. Every single member of staff we encountered were absolutely first class and bent over backwards to attend our needs. I cannot write down every little detail i would be here all day,if you are thinking of staying but unsure i can assure you it’s a must do! We cannot thank the hard working staff enough and we shall return for two nights next year for my daughter’s birthday. Thanks for the special memories, The Downes family.

I enjoyed my stay at the Savoy, it was a nice treat. The hotel is clearly special but I do have to say, there is a lot of competition out there these days and I think I was expecting a little more of the wow factor. My favourite points were the breakfast and the service and cocktails in the American bar. Something I would change, show your guests to their room (especially when they come back to reception asking for help) the corridors are confusing if it’s the first time in the hotel.

Wow a little bit of luxury for the mainstream Wanted to treat my mother to a nice afternoon tea for her 80th birthday treat The professionalism from the initial booking To arrival on the day was nothing short of perfect We were sat in the opulent gallery and there the theatre began I was worried as my mother has a shellfish allergy and I was having vegetarian version but nothing was confirmed It was never in doubt we were going to be looked after to the highest degree Josephine and Sia both greeted me at separate times and explained thoroughly what was going to be served. Our tea cups were never empty Offered extra sandwiches and cakes to take away The scones and accompanying condiments were world class Not rushed out made to feel completely relaxed in very unfamiliar territory Thoroughly enjoyable experience from start to finish thank you so much My mother had a really lovely day