Shangri-La The Shard, London

Hotel was lovely but over the phone was quite difficult to contact people both before and during the stay. But what I can give is an absolutely glowing report on the concierge desk especially 1 individual on particular named Kenny. He was incredible, everything you would expect but rarely receive from a high end hotel concierge but more. Kenny was attentive, funny and professional. Overall a great stay.

The whole visit was wonderful. The team was super helpful and kind, and the hotel was beautiful with great food and a lovely spa.

We picked this hotel to celebrate a milestone birthday and the view from the room was so worthwhile. Loved using the binoculars to look around. Amazing bathroom facilities and massive bed. We were able to check in early which was super appreciated. I really enjoyed the stay and would recommend to others but there were a few things stopping the full five stars. The room is noisy at night, not from other guests/outside but from the ventilation system - even though our climate control was off, there was a constant drone all night. The pillows were way too soft for us also. There is a pillow menu, but no description about the support so didn’t know which to choose. The hairdryer was connected in the bathroom which wasn’t always ideal. The sink had a small leak which we noticed upon leaving and notified reception. I have stayed in other 5 star hotels that left personalised notes & chocolates when celebrating something but this hotel did not, even though it was noted on the pre arrival email - this isn’t an expectation, just an observation. We did not use the restaurants, room service or house keeping so cannot comment on that, but the room was spotless upon arrival. Overall we enjoyed our stay and the location is excellent.

We booked Shangri-La The Shard, London to celebrate our 30th wedding anniversary and chose the hotel only after specifically checking their dog policy in advance. I was clearly told that although dogs are not allowed in most dining areas, they could be left in the room for short periods (for example, while having breakfast), provided “Do Not Disturb” was used. After booking, we were then informed that dogs cannot be left unaccompanied in the room at any time. This directly contradicts what we were told beforehand and, in reality, makes it unworkable to stay at the hotel with a dog. As a result, we’ve had to change our plans entirely. Very disappointing experience, particularly given that we went out of our way to confirm the policy before booking. For a hotel of this standard, clear and accurate information should be a given.

Monique Mattia Eva Kyle Hassan Hassan Kenny Mohammad Jessica Tyrone Elias Dumi Wyne Palwasha Timur Stephanie Thacila Renate Helga Alex Ben Andrei Arola Mhadi Kristina They took care of me treated me like family and never judged me. Honest to god when i tell u They work with their soul and they always have my back never in my life i felt this feeling with any other hotel. Jean louis u have to give them a raise and full payed vaction for all of them