St. James' Court, A Taj Hotel

We have used this hotel for a long time. The renovated room s are really good and the staff are very helpful, polite and efficient. The spa facilities are also good. However, and it’s a big however. The breakfast experience is like feeding time at London Zoo! The restaurant is far too small for the size of the hotel, resulting in extensive and chaotic queuing. The noise levels and jostling are reminiscent of an Indian railway station. Children are running round, shouting and screaming with little or no exercise of parental control. The experience is simply awful. It ruins what is otherwise a decent hotel. This is not an inexpensive hotel, at around £500 a night, and, at this price, guests are entitled to a far better experience.

We visited the hotel to celebrate my wife’s 50th Birthday from the moment we arrived and checked in with Rajimi on the front desk she took excellent care of us through our stay the housekeeping team where super those thoughtful touches on the birthday thank you all very much.

I had the most amazing experience at this hotel. I can not fault anything about the service and whole stay. Everyone was very pleasant and wanted to make sure I had a lovely time. Tick - achieved! I really appreciated the upgrade, thank you. The location is great for Buckingham Palace, Green Park and beyond. I will definitely stay here again, on a personal basis, and have already booked it for a couple of clients.

I booked St. James’ Court (Taj) for my family visiting me in London, and it was one of the worst hotel experiences we have ever had. My family is Chinese, and there was a language barrier for them, so they relied on translation apps. The staff had zero patience for it. Instead of helping, they kept deflecting and transferring us to other departments over and over, like their job was to get rid of us rather than solve anything. It was humiliating watching my family get brushed off for simply asking normal questions. And yes, I felt like we were treated differently. The Indian guests got quick, warm service, but my family got cold attitudes, impatience, and the runaround. Even for a fluent English speaker like me got treated differently when I had trouble understanding the staff with their heavy accents. They were impatient, and I honestly don't understand why they would hire staff who couldn't even speak the language clearly. Then they literally stole from us. We extended one night at the front desk, which forced a room change. The hotel offered to move our luggage. During that move, my dad accidentally left his brand-new cologne in the bathroom. When I asked about it later the same day, I got bounced to the front desk → housekeeping → manager, and the final response was basically: "we do not have it". They even said they knew who cleaned the room, but they would not investigate. No report, no follow-up, no accountability, just “sorry.” At that point, call it what it looks like: property disappears during a hotel-managed room move, and management shrugs. The rest of the hotel is just as horribly run. Two elevators, but only one in service, so every morning there is a huge line to get into the lift, and the lift is always packed. You routinely have to wait for the next ride. They kept claiming the other elevator was “broken,” yet I never saw any maintenance on it, and the panel showed a “locked” symbol. I have even ridden in this "broken" elevator a few times when they unlock it. Honestly, I won't be surprised if they lock one elevator up just to save electricity. Then, the front desk is constantly understaffed, with long lines every time. And somehow the TV did not work in either room at all. There was no cable, no movies, not even HDMI. The hotel is an absolute disgrace to London and to its great architectural background. I've never written a review before, so it shows you how much this place absolutely sucked. Avoid it at all costs, unless you're Indian.

Bad value for the $. Very crowded, 1 working elevator, breakfast was mayhem (included in my rate). Room nice size but carpet and furniture needs upgrade. None of the staff experience was efficient. Lots of employees but service was mediocte