St. James' Court, A Taj Hotel

We found the St. James's Court to be a beautiful hotel with generally good service. Front desk and concierge staff were always courteous and often greeted us when we left the hotel or returned. The room was spacious for a big city and well appointed. The bed was comfortable. Complimentary water bottles and snack mix were provided. We did not eat in the restaurants, but did have drinks and a cheese plate in the bar, which was quite nice. The location is great. Our only complaint is that both the front desk and the concierge were unable to make change for a 5 pound note, which seemed like a pretty simple request. But we would not hesitate to stay there again.

Nice hospitality and nice food everything is nice. Welcome is our traditional and in dining area also they'll are give me a good hospitality.

My friend took me to the Taj for afternoon tea recently. As soon as you walked through the main entrance, you could feel the lovely soothing atmosphere. The courtyard was set in the Wimbledon theme which looked pretty. Once inside, the tea room looked equally amazing. The savouries and the sweets were presented beautifully and were tasty. Whilst we enjoyed our afternoon tea, there were some issues which could be improved. As soon as we sat down, we were told the time restriction of 90 minutes and immediately felt a little bit rushed. We had been looking forward to this afternoon tea for some time and were looking forward to relaxing and enjoying the experience. The waitress asked if we had a voucher, which we presented, this voucher covered the whole afternoon tea for two. The waitress appeared to take note of it but at the end when we finished our tea, my friend was presented with a bill to pay for the afternoon tea. So it appeared that the voucher had not been taken into account. This caused rather an awkward moment to say the least. Also the staff were not so quick to attend to our table and top up tea pots. With the air conditioning on, the tea had gone tepid and we had to get the attention of the staff a couple of times to get fresh tea. No cutlery was provided for the desserts. Again we had to call the staff over and ask for cutlery and we were given dinner service cutlery rather than pastry/dessert cutlery. Further there was Rose flavoured milk type of dessert in little pots which was difficult to navigate with a fork, but we didn’t want to have to call the staff over again to get a spoon. This sort of attention to detail is important especially with 5* establishment.

Despite this being a 4* hotel the service in the hotel was not worth it. I wanted a coffee and a cake at 4pm but after waiting a time to get any service in the courtyard, I was told by a staff member to go out the hotel to the cafe across the road! The room was excellent as I had been upgraded to a junior suite as I had not stayed there before. I won't be staying there again certainly not at that price.

Good property with poor service standards. Big let down across parameters. Due to massive Indian tourist influx in London and mist want Indian good etc, they opt for Taj hotel but unfortunately service orientation is so poor that forget Taj as a brand, it is no where near to even 2-3 star hotel.