Upon check in the concierge emphasised on the room deposit being returned contingent on everything in the room being as is but the ora is was foreseen was very rude made me feel inadequate, I believe this could have easily been avoided as none of the other guest were treated in this manner

We ahd booked a family tripel room at St James and the ac didn't work As it was weekend, it wasn't possible to fix it. So we were generously upgraded to 1 bedroom suite at 51 Buckingham Palace. This is a perfect sign of "Customer is King". The facilities and the amenities are a perfect blend to ensure our future bookings wirh Taj.

I am a travel advisor and this was our first stay in London and we could not have been more pleased. We were upgraded on arrival, room was clean and spacious with a very large bathroom. Felt very luxurious. The hotel itself is within a short walking distance to shops, restaurants and Buckingham Palace. Our only disappointment was the selection of breakfast items on the buffet. If it was included in the rate you may be a little disappointed, but there are two other great restaurants with pastries etc right across the street. We will definitely stay here again.

This was a hen do weekend for my niece. The hotel is beautiful. The pillows and bed were soo comfy!. Brook on the check in desk was super helpful, friendly and welcoming. Both he and Geetika were always happy to see us with a big smile and friendly chat. Highly recommended and just a 5 min walk from Buckingham Palace too

Tan hotel The friendliest person at this establishment, by far, is the head doorman. Everyone else is gloom and doom. I never received a look or a “good morning” without forcing it out of someone. When passing the reception desk all heads are down unable to acknowledge you walking by. The majority of staff seem to struggle with English. A few times I just received total blank looks after explaining something. Not even enough words to say “sorry, could you repeat that?” The room was tucked away around several winding corridors. Noise level in the room was bad. Noise from other rooms and from construction or repairs taking place in the building. The room was dated. HVAC system was overly complicated but very quiet. The bathtub is a safety hazard. It was a severe concave shape on the bottom so it felt like you were slipping into a valley. Difficult to stand or turn. Grab bars were very useful. The common areas of the hotel are very attractive. There was even a piano player one evening. One elevator is out of service which caused delays getting to the room on a few occasions. Breakfast was difficult to get a seat. I gave up after the first day. The food selection is good. There was a waiter going around with masala chai. Unfortunately, it was not offered to us, presumably due to the color of our skin. The location is good, walking distance to a couple of subway stations and Buckingham Palace. Overall, I would not stay here again. We checked in a few hours before check in time and were told to return at 3 for the keys and that our bags would be in our room. We returned at 5 and had to wait for a thousand clicks of the keyboard again to get keys. Our bags were not in our room. They did not arrived until about 40 minutes later.