St. James' Court, A Taj Hotel

Stayed at the hotel recently. The rooms and facilities were clean and well-maintained, but noise levels were quite high due to renovations which made it hard to fully relax. We were not notified of the renovations when we booked this hotel.

Despite calling the hotel 3 times to report this as potential fraud, and asking it to be cancelled, I was directed to Booking.com who would not cancel the booking because I didn't have any details - thats because I DID NOT MAKE THE BOOKING. I called the hotel again 16 Mar after receveiving the invoice to say I had not been in London, had not booked or stayed in the room. They said they would speak to a manager and call back...and goes without saying, nobody called back. Then I received a "How was your stay" Questionnaire!! FRUSTRATED AND ANGRY does not even come close to how I feel about this. I have been completely helpless and mistreated by both booking.com and the Taj, who just fobbed me off and did nothing. The only saving grace is that the credit card that was used does not seem to be one of mine! Note, the customer address given on the invoice is not mine either. The Taj has not offered to contact booking.com to investigate. Either it is an error in booking .com's records/systems or potentially somebody has stayed using my name and employers account details. Clearly I cannot answer the questionnaire, since I did not make a booking or attend - yet I have an invoice for £491.25 in my work inbox!!

I am giving 5 stars even though the stay didn’t start out as such (4 stars). I will explain. Reception desk staff are all incredibly nice and helpful. My original room was really nice and spacious however the wifi was a real problem. I specified I was travelling for business so this was an important priority. The heating in my original room was also not working well. After mentioning WiFi was not good the staff switched me to a different room. This is where the 5 stars come in. The immediate response and attention to solve the problem was top notch. Wifi was strong. Room was even better and they were kind to leave an amenity for the trouble. Much appreciated. The bed is very comfortable, the room (both of them) very spacious with plenty of space for bags and a small seating area and desk. The bathroom is newly remodeled with high end bath amenities from Molton Brown- such a plus, especially since they have refillable bottles instead of the small disposable ones (bonus points for sustainability). Water pressure is great. Coffee/ tea in the room with biscuits replenished every day and actual milk (none of this packaged creamer nonsense). The hotel itself is really really quiet. And the walk to the Palace is 5 minutes. Major underground is only 5-10 min walk. Parliament and Big Ben are also a 10 min walk. Mayfair is about 15-20 mins (cutting across the park, which is very safe even at dark). All in all I would highly recommend this hotel. There is construction going on and sadly I could not enjoy the main lobby but a glimpse was enough to see how luxurious this will be in the next couple of days.

My go to place in London..the staff is very efficient and very helpful ..the breakfast is good and sumptuous and the location is very central to main attraction of the city .

Although construction was ongoing, we loved our stay at at St. James Court. My wife and I travel extensively, and the attention to detail in service and amenities was of the highest degree. The concierge service, and specifically the experience, professionalism and kindness exhibited by William was incomparable. He helped us sort out the specific steps required when a passport is stolen (off site, not on premise). He went the extra mile and then some. He, and his excellent colleague, Justin, also greatly enhanced our London experience through outstanding dining and site recommendations. From arrival to departure, all front office, business office, and IT staff were tremendously cheerful, patient, and helpful. The dining room staff in Th51 are extremely well trained and the breakfast booked with our reservation was a tremendous value. Everything first rate and delicious. Once construction is completed, I’m confident the aesthetics will also amaze, and the location of the hotel can’t be beat.