St. James' Court, A Taj Hotel

Very nice hotel in a perfect location. The staff were polite, the room was exceptional and spotless, and it was well stocked with water. Breakfast was phenomenal. I would highly recommend this hotel.

I was looking forward to staying here with my wife and daughter to celebrate a special birthday for my wife. I booked a triple room through booking.com. Payment was due to be made at the hotel during the stay. I then realised that for some reason only one bed would be provided. I messaged the hotel asking for for a single bed to be provided as well. Fearing that this might not be possible I cancelled the booking and found an alternative hotel again though booking.com. The cancellation was confirmed by email and on the booking.com app. However, today the hotel took full payment without authorisation. I immediately contacted booking.com and the hotel to query this and have an immediate refund. Booking.com called me to say the hotel had made an error and would issue a refund in 3-5 days. I said this wasn't good enough and needed the money for the London trip this weekend. I was told I would need to speak to the hotel directly as it wasn't their fault. The hotel response was initially to say it would take 5-7 working days for the refund to be in my account. I replied that it wasn't acceptable and I asked for compensation. Their response was 3-5 working days and no offer of compensation. I will never stay at this hotel or any in the group. I will also stop using booking.com as they could not assure me that this wouldn't happen again. Mistakes can happen but how they are resolved is the measure of how good a business is. Both of these companies failed. Very disappointing

It was an amazing experience to stay at Taj London. We were very pleased with the Staff members especially Shradha who was very welcoming and made our experience more joyful with loads of Surprises for our daughter's B'day. From cuddly teddy to piece of Cake I can't explain in words what it meant for our daughter. We hardly see such staff members, even in Room service and lobby area who were willing to help. Room was clean n tidy! All services were truly excellent. We hardly have any such Hotel in UK who provides such services from Water bottles to breakfast with so much fresh variety and to top it up with extra choice of Breakfast from Menu. Not even 1 hotel would take such extra care. Only shortcoming was with Coffee machine in Breakfast area where no one kept an eye on might be because of busy Sunday peak hour but one after another from stock - Coffee beans, to emptying box and refilling milk all happended at one and same time and even after lot of people asking staff to refill and help they could not manage do it quickly enough even myself and others also left out of patience, just a small room of improvement which I can suggest from my end. But other than that everything from any point of Hotel to another was an awesome experience. We ll definitely visit again may be on another special occasion amke it a lovely experience like this one. Keep the good work going for the name and Nation it stands for. Kind regards Your Guest!

I have stayed here many times but with the lobby under reconstruction I miss the old lobby. Hampton’s Bar above all. However the front desk went out of its way to make my stay comfortable. Thanks to Binayak and Faraz especially.

Thank you for making it special for us and as always carry fond memories when i stay with you. Reception and check in - Smooth and so well managed. Thank you Faraz and Shraddha you upheld Taj values so well. Thank you Sandesh as well for my smooth check out. Room - very well kept neat and tidy. Housekeeping well done. Breakfast - slight disappointment on Tea. The masala tea is gone and replaced by disgusting machine. Appeared you are being penny wise instead of having proper masala tea it is on the tap. We love our brewed tea which does not take much effort and instead got a vending machine which was a disappointment. If you had one person with tea would have worked the magic and there would have been no delay. The parathas were stiff as had been cooked a while ago. Like Dosa why can’t the paratha be cooked fresh. Oh yes it was on the menu but we now need to pay extra which is not fair. Keep to Indian hospitality values and not otherwise.