St. Pancras Renaissance Hotel London

I’ve been a long-time visitor to the St Pancras Autograph Collection, so it’s been interesting to see how the hotel has evolved over the years. The location remains one of its biggest strengths. It’s incredibly central for exploring London, with the vast Underground network practically on your doorstep, while Granary Square is also just a short walk away with plenty of restaurants and bars. Dishoom is always a great shout if you’re looking for a good Indian meal, while The Lighterman is another decent option with great food. For anyone travelling on the Eurostar, the location really couldn’t be more convenient, which makes this hotel particularly appealing for a short London stay. That said, as a regular guest, I have found it disappointing to see some of the Marriott Bonvoy benefits gradually erode over the years. In particular, the lounge experience and breakfast arrangement have changed, with breakfast now being served in Booking Office 1869, behind the cocktail bar area in the main lobby where check-in takes place. For me, this has taken away some of what previously made the Bonvoy experience here feel a little more special. On a more positive note, I’ve noticed some recent improvements in the overall guest experience. Customer service at check-in was particularly good on this stay, with a welcome drink offered, and there also seem to have been improvements to the rooms, particularly around cleanliness. The guest corridors and facilities for getting drinks and refreshments also appeared to have received some attention. My Marriott Bonvoy Platinum status was recognised, and I was fortunate enough to receive an early check-in, which was much appreciated. Overall, while I do miss some of the benefits and service elements that the hotel offered in the past, there are encouraging signs of improvement. The location is hard to beat, especially if you’re travelling on Eurostar or planning to explore London by Tube, and I’d still consider it a solid choice if you’re staying in the St Pancras/Kings Cross area.

Fantastic night away , wonderful hotel with fabulous staff. Olga truly made the whole experience 6 star ! Everyone was wonderful , very comfy bed , great products in bathroom , outstanding breakfast , beautiful terrace bar. Loved the Spa , relaxing lovely surprise.

Stayed here for one night before catching Eurostar to Paris. Efficient friendly check in from Harpreet, engaging and interested in what your plans were. We were in room 334 Deluxe in Barlow Wing. No view unfortunately except a brick wall but not bothered as only a quick stay. Lovely comfy bed, great walk in shower with plenty of space to sit and relax. The hotel has is stunning and is very quirky. The Booking Room is a very lively bar. However the reasonfor our 4☆, is the service in there is very slow. We went in the afternoon for drinks and it was quiet, we sat at the bar but waited 10mins to be served. In the evening we didn't even bother as it was so busy after waiting to be served we just left. But do not let this distract you from staying, its a fantastic hotel and we will come back.

I arrived before check-in time and asked to wait in the lobby until my room was ready. Instead of offering me somewhere to sit or showing basic courtesy, staff told me I had to come back at check-in time and put me out on the street. For a paying guest at a luxury hotel, that is unacceptable. The way it was handled made it worse. Anikat, the staff member dealing with me, was laughing, which was completely unprofessional. When I raised it with the manager, Shush Tejpal, he showed no willingness to help whatsoever. Plenty of hotels at any price point let guests wait in reception. A five-star hotel turning a guest onto the street, with staff laughing and management refusing to step in, tells you exactly how much they value their customers. Save your money. The St. Pancras name and the Autograph Collection badge do not match the service inside.

Fantastic experience at the St Pancras Hotel Spa. The service was excellent from start to finish, and the team made the whole visit feel genuinely relaxing and welcoming. A special thank you to Ganga and Kan for the massages — both were excellent, professional and attentive. Also a big thank you to Klaudia on reception, who was incredibly friendly, helpful and made us feel welcome from the moment we arrived. A beautiful spa with a great team. We’ll definitely be returning and would highly recommend it.