St. Pancras Renaissance Hotel London

Unique architecture throughout especially to dine or dink in the Booking Office. Booking Office also leads directly onto the platform at St Pancras - ideal if you are taking Eurostar as we were. Comfortable big beds and quiet room. Join in complimentary afternoon and evening drinks traditions. Excellent guest relations - big shout out to Irene who made our visit very special. One thing to note however - there is no longer an executive lounge (formerly known at this hotel as the Chambers Club) so if you have booked this hotel expecting lounge access you may be disappointed

Gothic Bar. Welcomed and excellent service from Asli. A truly amazing experience while we waited for our train. Cocktails were lovely and the decor was great. Will be back.

.... this was the message in guest relations email ahead of check-in. Our stay was Unforgettable, but for all of the wrong reasons: Advised at reception we'd been upgraded, but in fact we hadn't and our floor 2 room was shabby (due for refurb in 2026) not clean (3 requests before it was done) had a previous guests clothes in the wardrobe, cracked window, and a very poor shower. Our luggage didn't get to the room despite being arranged at reception (room wasn't ready), 2 chase up calls and a final visit to reception which meant we were then late for our dinner reservation. Breakfast was so slow and not as ordered. Fortunately we weren't catching an early train. This is an abbreviated version of the debacle called hospitality, but hopefully it will be helpful to fellow travellers of what you might expect. The only reason I've rated at 3* is that eventually one of the managers tracked us down to apologise and do his best to put things right. He did manage to get the room deep cleaned where several colleagues had failed. So thanks to Liardi for trying your very best, your empathy and professionalism does you personal credit, but Marriott need to get their act together to support your efforts.

We stayed in the St Pancras hotel on our wedding night. We had informed them in advance that it was our wedding night and had said that we would be arriving late and we would really like our luggage to be ready in our room (we had dropped it off at the hotel the day before). When we got there at midnight, exhausted (and in full wedding dress etc.) our luggage was not in our room and it took a really long time for them to find it and bring it up. There was no apology, no friendliness and not a single congratulations at any point! Room nothing special, disappointing for the price. Quite upsetting all in all.

Had drinks, can’t praise the staff enough. Very attentive, not pushy and on a very hot day kept out water glasses topped up. Nothing is too much trouble for the staff, including a tour of the hotel, including the famous staircase. Thank you.