St. Pancras Renaissance Hotel London

Super convenient location - building has tremendous character. Staff very attentive and helpful. No complaints.

This is an incredibly convenient location if you are taking the Eurostar from St. Pancras, otherwise the location is fine, nothing special. I stayed at this hotel twice within 10 days in early April and while customer service upon arrival and check-in was excellent both times, the experiences overall were different and I would not go back to this hotel. The first stay I was given a room in the Barlow wing. It is important to note that rooms on the even side of the hallway, up to the 4th floor, will have a brick wall or roof view of the train station. The beds were comfortable enough. There was a mouse in the Hansom lounge area next to the check-in desks. When I alerted the server that I'd seen a mouse cruising the floor of the restaurant area, she acknowledged that mice is a known issue for the hotel and they are doing what they can to mitigate the pests but that they come up regularly. Ummmm, ok. Doesn't seem hygenic, but whatever. My issue with this hotel is from our second stay. The room we were assigned did not have a functioning toilet, it didn't fully flush. When I asked to be assigned a different room I was offered an "upgrade" to a jr. suite for a reduced rate, in the original building. I said yes and regretted it almost immediately. It was on the first floor of that building and had a view of the train platforms, which had announcements running throughout the evening and again in the morning, very early. The windows were not sound proof so the noise from the trains was an issue as well. The room was smaller than the one we had originally been assigned and felt shabby. Buyer beware and shame on me for thinking the jr. suite would be worth any amount of money to accept. We were offered a rollaway bed, which was never delivered and the phone rang intermittently the first hour we were in the room, however whenever we answered it, there was no one on the line. When I tried to call down to the front desk, the phone just rang and rang and was never answered. This is a convenient location for connecting travel via Eurostar or St. Pancras/Kings Cross/Euston stations but not much else.

Had a lovely afternoon drink & a lady violinist was playing in the very large Victorian Foyer.

This was our first stay at a Marriott hotel; we had come to London from Spain to visit some family and wanted to treat ourselves on our last night. I just wanted to say that, beyond the fact that the hotel is absolutely beautiful, the staff is lovely, and their house gin was delicious, I wanted to highlight the service provided by Irene Rincon. From the very beginning, my communication with her via email was sublime: courteous and professional while also managing to be close. She was also lovely and stayed a bit longer after her shift had finished so she could meet us and guide us through check-in. She made sure all our requests and needs were met during our day and night at the hotel, while also taking the time to pop over for a goodbye chat while we were waiting for our train in their Lobby bar, where she hoped our stay was good and wished us all the best on our travels. Although my partner and I both speak English, it was also lovely to speak with Irene in Spanish, making the hotel feel a tiny bit like home as well. Might I suggest the hotel have single-use or hotel-branded swimwear (to be purchased so absent-minded people, like ourselves, who don't bring along the correct attire, can still go) for the spa?

A truly excellent hotel. Step off the train and straight in the door or catch Eurostar just outside. The hotel is pure quality with decor to die for. Customer service is the best with friendly staff who go out of their way to make your visit memorable. Many different types of rooms to choose from and ample breakfast. There are two restaurants to choose from whatever the occasion.