St. Pancras Renaissance Hotel London

Our London hotel of choice with a heritage building, great location and helpful staff. As platinum elite members we appreciate the good service we receive there. This visit Sharon on reception was very helpful in getting us the room type we wanted earlier than normal check in and held our luggage for us when our onward train was cancelled. Rooms in the Barlow wing are modern, quiet and cool with good bathrooms including bathtubs in some rooms, which are becoming a rarity in modern hotels now. The booking office is a super space with a very tasty breakfast offering. Pasha was really efficient and friendly, speeding up out order when we were in a rush. We do miss the executive lounge but the staff and management are trying hard to fill the gap.

My aunty and I had a wonderful time at the spa at St Pancras London. It was the best massage I've ever had (by Zita) and we received excellent customer service (lead by Alyssa in reception). The spa had a lovely, calming atmosphere and we felt genuinely relaxed when we left! Thanks all, will definitely be returning.

As regular visitors to London, the St Pancras Hotel has long been at the top of our list of places to stay, so we booked well in advance. From the moment we arrived, we were greeted by a friendly and welcoming team who couldn't have been more helpful throughout our stay. A special mention goes to Sheina, who kindly helped us secure a room with a fantastic view overlooking St Pancras Station. It really made our stay even more memorable, and her excellent customer service was greatly appreciated. The room was beautifully decorated, and I believe the bathroom had been recently refurbished, as it was modern, stylish, and immaculate. Every aspect of our stay exceeded our expectations. I would highly recommend staying here. The service, facilities, and overall experience were outstanding, and we will certainly be returning on our next visit to London.

Great hotel with a gorgeous front entrance but really only accessible by car. Everyone will tell you to AVOID THE STEEP FRONT ENTRANCE AT ALL COSTS and take the elevator to the Grand Terrace or whatever they call it but it is not well marked (even though obvious in hindsight) so you end up in the London Underground and eventually on busy Euston anyways. Someone will slip and fall and luggage will go rolling back into Euston Road traffic and then you will wonder where the hell that elevator is.

We came to stay for one night before catching the Eurostar to Paris. It got our trip off to a wonderful and luxurious start. A very opulent and comfortable hotel that met our expectations of luxury!