St. Pancras Renaissance Hotel London

This was our first stay at a Marriott hotel; we had come to London from Spain to visit some family and wanted to treat ourselves on our last night. I just wanted to say that, beyond the fact that the hotel is absolutely beautiful, the staff is lovely, and their house gin was delicious, I wanted to highlight the service provided by Irene Rincon. From the very beginning, my communication with her via email was sublime: courteous and professional while also managing to be close. She was also lovely and stayed a bit longer after her shift had finished so she could meet us and guide us through check-in. She made sure all our requests and needs were met during our day and night at the hotel, while also taking the time to pop over for a goodbye chat while we were waiting for our train in their Lobby bar, where she hoped our stay was good and wished us all the best on our travels. Although my partner and I both speak English, it was also lovely to speak with Irene in Spanish, making the hotel feel a tiny bit like home as well. Might I suggest the hotel have single-use or hotel-branded swimwear (to be purchased so absent-minded people, like ourselves, who don't bring along the correct attire, can still go) for the spa?

A truly excellent hotel. Step off the train and straight in the door or catch Eurostar just outside. The hotel is pure quality with decor to die for. Customer service is the best with friendly staff who go out of their way to make your visit memorable. Many different types of rooms to choose from and ample breakfast. There are two restaurants to choose from whatever the occasion.

Great experience. The hotel is really conveniently location inside the train station. We stayed here for a night before taking the train to Paris. Really polite and courteous staff and beautiful property. Makes you feel you are part of something historical. The rooms are nice and spacious, being able to fit our family of 4.

I wanted to share the FABULOUS experience we had at the St Pancras this past week. This hotel is beautiful and historic- and if you’re a fan of Harry Potter or the Spice Girls, you’ve already seen parts of the property in movies and videos. Our rooms were updated but in a style that was very consistent with the overall style and vibe of the historic aspects of the hotel. The staff was incredible, with a special mention for Filippo at the concierge desk. He was so friendly and helpful and provided us with excellent recommendations and advice. Every single staff member was friendly and professional, and truly embodied the hospitality we expected from a hotel of this caliber. The location was super convenient- literally adjacent to St Pancras and Kings Cross stations. We were able to get all of the city via tube and outside the city via train from these stations, which were literally 2 minutes walk from the hotel front entrance. It’s also walking distance to Coal Drops Yards and other lovely dining options. There’s no Elite lounge, but we had a nice breakfast each day and the hotel had two fun little celebrations daily at 5:05 PM and 7:35 PM that involved a little bit of hotel history AND a free cocktail. Summary- our family of 5 really enjoyed our experience at the Autograph St Pancras and highly recommend the property to those planning visits to London!

We had a fantastic stay at The St Pancras Hotel and would highly recommend! Our train got in early morning so we went straight to the hotel to leave our bags which was easy and they let us know that if our room was ready earlier than check in time they would ring us. Which they did! When we later checked in our bags were brought to our room, excellent service. The room (522) was spacious and very nicely decorated. It was very clean and the bed was really comfortable. There was a big walk in shower with shower gel, shampoo and conditioner. A tea and coffee station with a selection of tea bags, biscuits and a coffee machine. There were big towels, nice robes and a well stocked mini bar. I didn’t hear any noise the whole stay and slept really well. I loved having a radio in the room as well as a tv! Plugs next to the bed included USB and USB-C chargers and there were plenty of big mirrors and a large wardrobe with hangers. All in all could not fault and the Booking Office and Hanson Lounge Bar were both great for food and drink.