St. Pancras Renaissance Hotel London

I arrived before check-in time and asked to wait in the lobby until my room was ready. Instead of offering me somewhere to sit or showing basic courtesy, staff told me I had to come back at check-in time and put me out on the street. For a paying guest at a luxury hotel, that is unacceptable. The way it was handled made it worse. Anikat, the staff member dealing with me, was laughing, which was completely unprofessional. When I raised it with the manager, Shush Tejpal, he showed no willingness to help whatsoever. Plenty of hotels at any price point let guests wait in reception. A five-star hotel turning a guest onto the street, with staff laughing and management refusing to step in, tells you exactly how much they value their customers. Save your money. The St. Pancras name and the Autograph Collection badge do not match the service inside.

Fantastic experience at the St Pancras Hotel Spa. The service was excellent from start to finish, and the team made the whole visit feel genuinely relaxing and welcoming. A special thank you to Ganga and Kan for the massages — both were excellent, professional and attentive. Also a big thank you to Klaudia on reception, who was incredibly friendly, helpful and made us feel welcome from the moment we arrived. A beautiful spa with a great team. We’ll definitely be returning and would highly recommend it.

Dream come true staying at this iconic spectacular hotel. We had a newly renovated room so had the best of both worlds. Room and bathroom were large with great bed and shower and amenities. Famous staircase and restaurant Booking 1869 did not disappoint. The wonderful concierge Fillippo was helpful and delightful. Eurostar Train station connected so very convenient. Can’t wait to stay again. Take the self guided tour on the info card left in the rooms. QR codes at iconic places to learn more. Terrific!!

A period building seeped deep in the history of London. Crowning the rejuvenated Granary Square & Coal Drops Yard. The area is perhaps Londons greatest urban development success story. Vibrant modern engineering while still clad in Victorian history. This hotel provides the most luxurious access to it. Historical building repurposed to provide silk glove luxury. Feels like living in a palace. The rooms are large (by London standards) and kitted out with every conceivable modern facility. Impeccable restaurants and curfew defiant room service.

What a wonderful way to catch the Eurostar, a great night’s sleep in a very quiet room, in a lovely soft bed and with a generous breakfast before beginning your trip. Loved this place, the terrace bar was welcoming and fun, as was the bar. The selections of drinks were detailed and quite interesting. We were warmly welcomed and while we explored the surrounding neighborhood, our bags were taken to our wonderful room. The meals available at the restaurant, were some of the best I have eaten in a hotel restaurant in a long time. Price was, it was expensive. But, for the quiet, quality of the place, well worth it. Next time we will make plans to stay here when we return on the Eurostar, it will be the perfect beginning and end of a European journey.