St. Pancras Renaissance Hotel London

The Saint Pancras Renaissance Hotel used to be my go-to property in London but then the Great Northern appeared on the scene and I switched my allegiance. Once GNH departed Marriott I gave the St. Pancras another chance as I posted previously in this forum (in April 2026). I had been disappointed by the lack of upgrades as the years went by after previously scoring some magnificent suite upgrades. During my last visit, I was pleased to see the Barlow wing renovation had been completed and the rooms have been brought up to a far more luxurious standard with beautiful bathrooms, nice furnishings in the hotel room itself and even great taste for carpet. The corridors had also been repainted and re-fitted in a moody dark blue colour. Having been buoyed by my visit earlier in the year, I decided to stick the hotel on my list once again. However, even though I emailed the hotel ahead of time to remind them that I would be returning to the property, I’m afraid that the experience at this hotel is very much hit or miss. The air-conditioning for starters is virtually non-existent and on one of the hottest days of the summer the temperature was unable to get below 25°C bracket (77F). This is unacceptable for a hotel charging upwards of £300 per night! I was also not upgraded in any way shape or form having booked a loft room in the Barlow wing. I was given exactly that and my suite night award request was rejected. Complaining after the first nights sleep I was moved to a room on a lower floor which was slightly larger and in which the air-conditioning was a little better (although never by meeting the exacting standards some people that require their bedrooms to be precooled.) As far as furnishings in the hotel go it was a particularly pleasant place to spend three nights. Breakfast was served in the downstairs lobby area and there was a decent choice of offerings of smoked salmon, meats, bread, and pastries, and fresh fruit. Various hot options are available on request from a breakfast menu. The food quality was decent and a good breakfast was enjoyed by all. It’s such a shame that nothing has ever been done to The Chambers Club. The lounge appears to remain unused. Overall the visit was fine but the fact that this remains such a curates egg makes me give pause as to whether I will continue to stay there in the future. That being said, when I pointed out to the hotel staff that was not happy with certain things during the stay, they were quick to rectify and did switch us to a new room within minutes of complaining, so there is credit where it’s due.

I have just left their terrace bar. After a lovely day in the city with my sister we decided to treat ourselves to a cocktail prior to going our separate ways. What a disappointment for me. My favourite cocktail by far is a Margarita and I have never been served one without a salt rim however this is not the case at the St Pancras. I pointed it out to the waiter when I was served my drink but she bluffed that the salt was infused in my cocktail- it wasn’t No one checked if we were happy and when it came to paying I mentioned it again. This waiter tried to fob me off with insisting it was a ‘ Heritage’ cocktail. I paid over £20 for my drink. I feel as an older lady the staff felt they could dismiss me and my concerns.

I have visited the hotel many times, this year alone 4, have made in the past many complains regarding some issues with laundry etc. this time must say all went excellent, laundry, bar, breakfast, room. Would like to specially thank Mr. Yatharth (apologize if I have written wrongly) who has been extremely efficient not only at quick check in (he understood I was tired after 15 hour flight) but next days helping with prints and other matters. It’s nice when you see that the hotel has improved service to guests. As a liftime Bonvoy plat I travel a lot and not usual this days to see someone go beyond his obligations to solve guests problems. Thank you

Overall a great experience but with a bit of a shaky start. It’s a beautiful hotel, the room was amazing and very spacious. Staff were friendly and very helpful. The Booking Office is amazing. It’s a great location if you are travelling. Just a few things though- We arrived at check in time and our room wasn’t ready. Our room was directly opposite the lift which is really not ideal as you bump into people the second you open the door. If you are in the Barlow rooms and want to go to the spa, you have to walk through the foyer where people are having drinks, checking in etc. to get there, so it can be uncomfortable to go in robes. The spa is just a small pool and steam room- probably a better experience if you’re doing a treatment too.

My wife and I had been in London so she could have hospital treatment. Our train was cancelled due to a major problem with overhead lines on the East Coast mainline. So we decided to stay here overnight and boy were we were pleased that we did. The hotel is luxurious and the architecture is incredible. We were greeted with champagne and had a memorable meal in the hotel that night with our son. A singer and guitarist were playing cool tunes in the restaurant as we arrived for dinner! It was a wonderful change from hospitals! But in the end it’s the little things that count. The following morning my wife was still tender after surgery and I was having difficulty with our bags as we checked out for Kings Cross. One of the very friendly staff near the check in desk, Ian, spotted our predicament and asked if he could help. Not only did he carry our luggage to the entrance he asked to carry it to the station down some very steep steps!! Real service and with a lovely smile! Thanks for being so kind Ian!