St. Pancras Renaissance Hotel London

Beautiful hotel in the heart of the busiest London rail station. From the first step into the property I was welcomed. greeted by the front desk lady Beatriz who made the stay from the start to the end special with her charming personality, which we now get few and far between. Everyone in the hotel very polite and helpful. Well recommended also if you have a chance to go the the spa

Have just spent two nights in this hotel. It’s beautiful inside, incredible architecture on the outside. Staff ante friendly and welcoming. However, for the price we paid, attention to detail was lacking. The safe in our room did not work. On the first morning we had to ask for butter for our toast, salt and pepper for our food and milk and sugar for our tea. Our room was made up but glasses were not washed or replaced and tea bags were not replaced. When I tried to contact the concierge via the phone in our room- this did not work either. It’s the little things that matter.

A beautiful hotel that has unfortunately gone downhill. As a Marriot customer staying over 150 nights a year I was sadly disappointed in what has happened to the St Pancras. Upon arrival, a 30 minute check in due to lack of staff. Since my last stay, they have removed the executive lounge. If you eat in the bar/restaurant give yourself plenty of time, the service is poor. As you walk to your room, there will be pizza boxes sitting outside rooms all day. My room was tired, basically from the 90’s it seemed. A very small fitness room is basically connected to the sauna and pool nearby so the air quality is poor. If you have booked the St Pancras, just keep your expectations low.

WORST EXPERIENCE. First I show up after a redeye flight and full day of work and I am told my reservation has been cancelled, even though I have a confirmation number of my 3 night booking. After 20 mins they tell me they had a room open...but on my third night after another full day I am told I no longer have a room and have to vacate at 10pm, so I had to pack my room up and find another hotel?? Apparently they failed to tell me the room was only available for two nights and decided to tell me at 10pm that night! Zero consideration, didn't even offer to pay for my taxi to another hotel. I have been traveling globally for 25 years, worst hotel experience ever. As a Marriott Gold member you'd think they could at least book you a room somewhere...nope. Disgraceful

Beautiful and picturesque hotel but loss of chambers club is a big miss for those of us used to a club facility. I have stayed here for many years as it has been my go to hotel in London. I have always enjoyed the beautiful building and rooms. But with the recent removal of the Club Chambers I feel the hotel has lost a major part of its attraction and charm , particularly at this price point. Unfortunately I will need to start looking for an alternative home away from home in London. Please bring back the Club Chambers.