St. Pancras Renaissance Hotel London

Stayed here the night before heading out early to Amsterdam on the Eurostar to celebrate our 30th wedding anniversary. Kindly got upgraded from a deluxe king to a premier deluxe king. Staff very good Service very good Rooms very clean & in good order Only negative was it was quite costly!

Booked two rooms for two night stay. Highs and lows. Highs- rooms nice, comfortable and great showers. Really lively bar area with super cocktail making at 505pm. Inclusive breakfast nice choices and plentiful. Lows- check in staff lacked competence. They ignored queues and just served rude people who walked up. Also some guests offered drinks and others not, lacked explanation of why credit card amount being held was an odd amount £488? She simply said I’m not sure why it’s that? Really how odd. She was also difficult to understand, we had two room types and she mixed them up. Final odd thing was that at various points in the stay both rooms received phone calls from reception asking for someone else. One a mistake fine but the other woke my daughter up at 730am - unacceptable and careless - sort out reception then would be a much better offering!

Checked in Saint Pancras Hotel at 10 pm on the 23rd of April left at 5 am the following day after a six hour stay I was with a fungal infection starting in my head moving to my body. I’m now nine days into treatment with no sign of improvement. My colleague stayed in a separate room and in the morning said that the towels smelt of chemicals I’m sure this means that they are trying to treat some form of infestation in the rooms by the evening of that day I started to come out in a rash. Do not stay in this hotel. I’m now left with at least a month treatment. This is a genuine review Butler

Overall amazing stay and felt like luxury. Staff couldnt do enough Spa gorgeous and met all our needs We arent super rich so we could afford the rooms at £400 a night. We were so disappointed by these, similar styling to Premier Inn or best western so we feel completely cheated. We have stayed at a few 5 stars and the rooms at least fit with the architecture of the hotel. Food was fabulous

Super convenient location - building has tremendous character. Staff very attentive and helpful. No complaints.