St. Pancras Renaissance Hotel London

Amazing spa experience, lunch package is valuable and therapist is professional

Very poor experience. Room on the 6th floor (out of 7) but very loud music played until 11pm. Single uncleaned small window, that doesn't open (even a little). Bad insulation between rooms & between room and corridor. I was meant to stay for a couple of nights, I left after the 1st and found another hotel for the 2nd one. You have way better options in London for this price range. Nice staff but unable to help on the day I checked in. They did offer when I checked out some compensation as points on my membership but I don't think they have been credited (as it is unlikely that I would come back, they must have seen this gesture unnecessary). Room service was good but the wine glass wasn't clean (faint traces of lipstick, not mine). Finally, be aware that the rooms depicted on the website are the suites. Regular rooms (at £400/night) are very different (great if you like salmon painted walls and basic brown furnitures!). Hope this helps.

Visually stunning architecture, movie set scene of room hallways, creative drinking & eating spaces, and awe inspiring view from the 3rd floor of the famous staircase. This restoration was clearly was an endless labor of love. When the staff are aware of your appreciation for the building and the restoration, then they start to share fascinating tidbits about the history of the building or special sights within the building for you to explore. It is a treasure trove of wonders. Hotel offers multiple unique and complimentary guest experiences such as the rum punch and the gin rituals. Baked goods in the lobby's court/sitting area are fresh and tasty. Potent martinis, attentive service, and an art piece of ceiling are found in the Martini Bar. Look into the stunning Booking Room, but don't dine there unless you want to leave disappointed. The caution is to be aware of the potential lack of sunshine or a view from your room. If you are particular, then I suggest that you speak with reservations before you check in.

No understanding of Ambassador member benefits (which I did not receive). Little or no leadership on show and a pale shadow of what this hotel once was. It felt almost like an airport hotel, where staff are aware most guests are only there for a few hours and service reflects that model.

While spending time in both the hotel bar and restaurant, my party and I observed multiple mice actively running around the lounge area while having drinks, at times coming within approximately two feet of where we were seated. As guests of a five-star hotel, this was both shocking and deeply unsettling. The presence of rodents in food and beverage areas raises obvious concerns regarding cleanliness, sanitation, and guest safety. Had this occurred on the first day of our stay, I would have checked out and found alternative accommodations. Unfortunately, the incident significantly detracted from what should have been a premium hospitality experience and left us feeling uncomfortable and disgusted. A 5-star Marriot Autograph Collection hotel of this reputation and standard should maintain rigorous pest-control and sanitation measures, particularly in areas where food and drinks are served. Witnessing multiple mice in public guest spaces is simply unacceptable and falls far below the expectations associated with a luxury property. The lack of surprise or concern by the staff was actually appalling. I have multiple videos that I am more than happy to share as we sat at our seats with our feet off the ground. When asked to move immediately to the other restaurant we were told that one actually has more MICE! When raising my concern at the front desk clearly it’s a known issue and they were not in the least bit concerned that a guest was should just deal with this blatant regard of cleanliness and sanitation among other things.