St. Pancras Renaissance Hotel London

We found our stay at the St. Pancras to highly disappointing. Although the hotel is beautiful, we found the overall experience to be cold and stuffy: almost as if the hotel were doing us a favor by allowing us to stay there. While courteous, the staff seemed a bit snobbish and disingenuous. We will not revisit this establishment.

Great hotel! Yes it's older looking, but it's classy and beautiful. Great breakfast restaurant, beautiful bar. Rooms nice. My only beef would be the tub, hard to get in and out and the soap was minuscule. Would def stay again, however. Track view was so cool!

I've stayed at the St.Pancras many times over years., often multi-night stays hosting international groups. The hotel is a masterpiece of Victorian architecture. The original parts of the property are visually stunning, inside and out. But as a hotel it's sad that the recent rebranding from Renaissance to Autograph has proved such a spectacular dud. This review is more about the lack of honest communication and recognition of Marriott lifetime elite status. I'd booked multiple rooms for a week for a business trip. I'd called the hotel to discuss the details of the booking beforehand. On learning of the rebrand I asked if there was any major changes. I was told there would be 'enhanced guest experiences' and 'curated experiences' or similar corporate hospitatlty speak. I wasn't told that the Chambers executive lounge had been closed. A significant downgrade and major change. If I had I would have considered booking another property. The removal of this once great amenity was not reflected in the room rate, and added considerable daily expense to my stay. From what I could see the enhanced guest experiences consisted of little more than two 'presentations' in the bar which won't live long in the memory, novel if you're staying one night, not five. Reception and the Hansom bar were constantly short-staffed with lengthy queues and waiting times. Some members of the group waited over an hour to check in. The front desk manager Jacky acknowledged my complaint and in fairness credited some points to my account and arranged some complimentary refreshments one evening. I was both frustrated and disappointed when the hotel refused to share the contact details of the general manager? Particulalrly as my group stay had cost £25k. Sadly, I won't be considering the St.Pancras for future stays. Marriott Bonvoy members seeking status benefits would be well advised to look elsewhere.

This is one of the worst hotels I’ve ever stayed at. The rooms do NOT look like their photos. Mine was dirty and items had been used without being cleaned. The service is satisfactory but not warm or above and beyond. This hotel looks nice on the outside but inside I found it to be crumbling. I needs a major makeover. Avoid

Beautiful decor but lack of attentiveness from most staff and lack of consistency in approach let the hotel down. Upon arrival, I was greeted warmly by the doorman but things got worse upon check-in. The initial check-in desk already had some one checking in so I stayed in line. This person was given a glass of champagne therefore I expected the same. After 5 mins or so of waiting, the lady asked me to go to the other desks further up the steps. Here, I was not greeted warmly, my room was not ready, no apology and no complimentary drink. Not a great start. I was told that I would receive a phone call from the reception team when my room was ready. Half an hour later, I checked if my room was ready and was allocated a room. No phone was made. I was not told anything about the spa and only found this out by chance and that my stay included this. I was not told about the facilities in the hotel nor the stunning architecture around to look at. I almost missed this too. The room was nice and clean. I went to the bar in the evening for a cocktail and sat on the stool by the bar. After 10 mins or so of waiting, i gave up and went back to my room. No one spoke to me, or served me despite the staff walking past and clearing glasses next to me. Breakfast was good. I did not get told that I had juices included in my breakfast package and only found this out on my second day there after I had finished my breakfast. Would not stay again. Expensive for such inattentiveness and not worth the money.