St. Pancras Renaissance Hotel London

Marriott has turned this hotel into a less enjoyable place to be. The service is barely adequate, during a 4 day stay the room was never cleaned before 4 pm. They obviously don’t have enough staff to take care of the rooms in a timely fashion. I am a Lifetime Platinum member and while I was told I had an upgrade, because we’ve stayed multiple times in the past, I could tell that it was one of the smaller rooms. Not upgraded at all. Ok no huge deal, sometimes you don’t get the upgrade but don’t lie about it!! Is that supposed to make me feel better? Last but not least, another lie about the Chambers Club. It’s being renovated. Since May? No, it’s just evidently been eliminated. So no lounge access of any kind. One of the perks of this hotel was to be able to go into the club and just relax for a few minutes, have a tea or coffee and chat. My husband and I are here on holiday but if I were a business person I think this would be very disturbing, where can you have a quiet place for a business conversation? And no breakfast buffet either? After staying here multiple times since it has been open I will not be staying again. And my loyalty to Marriott has been shattered as well.

This place is an old archaic poorly maintained hotel with a shambolic layout and horrible service. The entrance off the train station is unmarked as a hotel and turns out to be under a sign saying Booking office and it's labelled as a restaurant and bar. Good luck finding your way in, best you don't and go somewhere else. Laundry is expensive and was misplaced, calls to find it were ignored, then I was told its on its way up then I was told it was lost, then it was eventually returned dirty and unwashed no one cares and lying comes very naturally. Not a single English tea bag (only herbal) in what was supposed to be a Premier King bedroom, that was frankly very poor, not to mention the constant noise from the station buskers and other musicians through the night. They have closed their lounge as noted by other reviewers and it not fit to be a business hotel. I would never stay here again and it should not be a Marriott property, it's a complete disgrace. As a frequent Marriott customer (Titanium Bonvoy) I am copying this to Marriott. It's a disgrace in all respects.

Like others, my husband and I have been staying at the St. Pancras Renaissance since shortly after it opened, and we stay there primarily because of the Chamber’s Club. We are returning in November 2025, and through various postings on the Internet, we learned that the Chambers Club was closed. We were NOT informed of this by the hotel or by Bonvoy (Autograph Collection is still under Bonvoy), so this is highly unacceptable. Not only to NOT inform your loyal guests, but to not inform guests that have upcoming reservations. Additionally, the closing of the Chambers Club is a HUGE loss of an amenity and you dare to continue to charge us the high cost for just the room. We are currently looking into alternative hotels, sadly, in London where we can continue to enjoy the privacy and quiet area to sit and relax with appetizers and a glass of wine after a long day out. Hotel 41 is one of the hotels that seems to still appreciate that people that are willing to pay the price that we were paying for the Chambers Club level, offer that type of experience. When I called the hotel yesterday and asked why the Chambers Club was closed, the female at the front desk just kept repeating “it’s our policy”…Seriously, you might want to reconsider your policy! We’ve seen several dignitaries when we have stayed there, are these people now to go out to the bar to relax without privacy? If you are trying to turn your hotel into one for the common traveler, you still have the Barlow rooms that offer that affordability, why would you not want to set yourself apart and continue to have a more upscale experience for those guests that are looking for that and continue with the Chambers Club. AT THE VERY LEAST, CHARGING THE SAME RATE FOR THE ROOMS WITH THE LOSS OF THE CHAMBERS CLUB AMENITY IS NOT GOING TO KEEP YOUR RETURN AND LOYAL CUSTOMERS COMING BACK ANYMORE.

Just approaching the building makes you realise what an iconic design St Pancras is. The building built to treat passengers in a very special way still emanates style and class. You enter into a grand reception area that still personifies the scale and drama of the building. The corridors leading to the rooms are typical of a building of this era long with high ceilings. The rooms generous in size with ours overlooking the railway concourse. We had drinks a generous snacks in the club room which is spacious and comfortable. This was a first visit and a prelude to the Eurostar to Paris of course an ideal location.

We are regular guests here with Lifetime Platinum Elite status Elite status. The staff are always great but this time we had an issue with billing which took a while to resolve. Jacky and Rush were terrific in resolving this. Within 24 hrs it was sorted out as they promised. We miss the Chambers Club very much since the rebranding but this hotel still provides a good service in a wonderful location.