St. Pancras Renaissance Hotel London

What a wonderful way to catch the Eurostar, a great night’s sleep in a very quiet room, in a lovely soft bed and with a generous breakfast before beginning your trip. Loved this place, the terrace bar was welcoming and fun, as was the bar. The selections of drinks were detailed and quite interesting. We were warmly welcomed and while we explored the surrounding neighborhood, our bags were taken to our wonderful room. The meals available at the restaurant, were some of the best I have eaten in a hotel restaurant in a long time. Price was, it was expensive. But, for the quiet, quality of the place, well worth it. Next time we will make plans to stay here when we return on the Eurostar, it will be the perfect beginning and end of a European journey.

An absolutely wonderful stay at the St Pancras Renaissance Hotel. From the moment we arrived, the service was excellent, from the welcome we received from the staff on the door through to the fantastic service in the restaurant. We were incredibly lucky to receive a room upgrade, which made our wedding anniversary celebration even more special. A huge thank you to the team for the kind gesture. The room was absolutely stunning and a perfect match for such an amazing and iconic building. The whole experience was first class, with friendly, attentive staff who genuinely made us feel welcome throughout our stay. We thoroughly enjoyed our visit and would have no hesitation in recommending the St Pancras Renaissance Hotel. We will definitely be back!

I had very high expectations when I booked this hotel for my wife’s 50th birthday. When we arrived at your 11:30am in the morning we were welcomed. The reception staff member was very attentive - she took all of our details, assured us that our room would be ready and waiting for us when we returned at 9pm, and that the luggage we left with her would be in the room ready for us. When we returned at 9pm the way we were treated by the staff was contemptible. We were kept waiting for over 20 minutes without any explanation, other than being told no room was available. We were brought the wrong luggage which wasn’t in our room as requested. The member of staff did not speak an appropriate level in English. We were left with no alternative but to leave and find alternative accommodation, in London at 10pm on a Saturday night. Since this, my complaint emails have been largely ignored. Book elsewhere!

The Saint Pancras Renaissance Hotel used to be my go-to property in London but then the Great Northern appeared on the scene and I switched my allegiance. Once GNH departed Marriott I gave the St. Pancras another chance as I posted previously in this forum (in April 2026). I had been disappointed by the lack of upgrades as the years went by after previously scoring some magnificent suite upgrades. During my last visit, I was pleased to see the Barlow wing renovation had been completed and the rooms have been brought up to a far more luxurious standard with beautiful bathrooms, nice furnishings in the hotel room itself and even great taste for carpet. The corridors had also been repainted and re-fitted in a moody dark blue colour. Having been buoyed by my visit earlier in the year, I decided to stick the hotel on my list once again. However, even though I emailed the hotel ahead of time to remind them that I would be returning to the property, I’m afraid that the experience at this hotel is very much hit or miss. The air-conditioning for starters is virtually non-existent and on one of the hottest days of the summer the temperature was unable to get below 25°C bracket (77F). This is unacceptable for a hotel charging upwards of £300 per night! I was also not upgraded in any way shape or form having booked a loft room in the Barlow wing. I was given exactly that and my suite night award request was rejected. Complaining after the first nights sleep I was moved to a room on a lower floor which was slightly larger and in which the air-conditioning was a little better (although never by meeting the exacting standards some people that require their bedrooms to be precooled.) As far as furnishings in the hotel go it was a particularly pleasant place to spend three nights. Breakfast was served in the downstairs lobby area and there was a decent choice of offerings of smoked salmon, meats, bread, and pastries, and fresh fruit. Various hot options are available on request from a breakfast menu. The food quality was decent and a good breakfast was enjoyed by all. It’s such a shame that nothing has ever been done to The Chambers Club. The lounge appears to remain unused. Overall the visit was fine but the fact that this remains such a curates egg makes me give pause as to whether I will continue to stay there in the future. That being said, when I pointed out to the hotel staff that was not happy with certain things during the stay, they were quick to rectify and did switch us to a new room within minutes of complaining, so there is credit where it’s due.

I have just left their terrace bar. After a lovely day in the city with my sister we decided to treat ourselves to a cocktail prior to going our separate ways. What a disappointment for me. My favourite cocktail by far is a Margarita and I have never been served one without a salt rim however this is not the case at the St Pancras. I pointed it out to the waiter when I was served my drink but she bluffed that the salt was infused in my cocktail- it wasn’t No one checked if we were happy and when it came to paying I mentioned it again. This waiter tried to fob me off with insisting it was a ‘ Heritage’ cocktail. I paid over £20 for my drink. I feel as an older lady the staff felt they could dismiss me and my concerns.