St. Pancras Renaissance Hotel London

I have visited the hotel many times, this year alone 4, have made in the past many complains regarding some issues with laundry etc. this time must say all went excellent, laundry, bar, breakfast, room. Would like to specially thank Mr. Yatharth (apologize if I have written wrongly) who has been extremely efficient not only at quick check in (he understood I was tired after 15 hour flight) but next days helping with prints and other matters. It’s nice when you see that the hotel has improved service to guests. As a liftime Bonvoy plat I travel a lot and not usual this days to see someone go beyond his obligations to solve guests problems. Thank you

Overall a great experience but with a bit of a shaky start. It’s a beautiful hotel, the room was amazing and very spacious. Staff were friendly and very helpful. The Booking Office is amazing. It’s a great location if you are travelling. Just a few things though- We arrived at check in time and our room wasn’t ready. Our room was directly opposite the lift which is really not ideal as you bump into people the second you open the door. If you are in the Barlow rooms and want to go to the spa, you have to walk through the foyer where people are having drinks, checking in etc. to get there, so it can be uncomfortable to go in robes. The spa is just a small pool and steam room- probably a better experience if you’re doing a treatment too.

My wife and I had been in London so she could have hospital treatment. Our train was cancelled due to a major problem with overhead lines on the East Coast mainline. So we decided to stay here overnight and boy were we were pleased that we did. The hotel is luxurious and the architecture is incredible. We were greeted with champagne and had a memorable meal in the hotel that night with our son. A singer and guitarist were playing cool tunes in the restaurant as we arrived for dinner! It was a wonderful change from hospitals! But in the end it’s the little things that count. The following morning my wife was still tender after surgery and I was having difficulty with our bags as we checked out for Kings Cross. One of the very friendly staff near the check in desk, Ian, spotted our predicament and asked if he could help. Not only did he carry our luggage to the entrance he asked to carry it to the station down some very steep steps!! Real service and with a lovely smile! Thanks for being so kind Ian!

We stayed at this hotel in a junior suite for few days and it was mixed bag of almost ok as we were expecting a bit more from hotel of that caliber. On the positive side the room was large and comfortable. The housekeeping staff were very attentive and helpful. The breakfast was very good and generous. The location is prefect connected to just about anywhere. The experience of staying in a hotel of such history does have its own allure and fun. However, although comfortable, the rooms were not very functional, for example the electrical sockets were limited and not well located. Much of the furnishings were dated and not practical. The bathroom was very small with a tight shower, and the closet space was inadequate. The staff were generally fine and helpful. However, there were times when the restaurant service staff seemed overwelled. It was a fine stay overall but improvements are needed to maintain the value and stature of the hotel

We stayed here last night to see The Weeknd concert, location was fantastic just a few minutes walk from Euston and 2 seconds away from Kings Cross. When we arrived I asked for an extra bed and Bashir helped us so much arranged for it to be done whilst we were out. Can’t recommend him enough! Very helpful and made the stay that much better. The room was clean as expected really nice room and toiletries. Best shower I’ve used in a hotel as well.