The Stratford Hotel

Stayed here as attending the ABBA voyage show and they do a package which included b&b and taxi to and from arena as well as a discount on food. We were upgraded to a junior suite which was huge. My bugbear now is why do all hotels have pod coffee machines and no sachets of coffee. I hate pod machine coffee. Grr. The hotel was busy with football fans on Saturday and service was a bit chaotic. We asked for a menu for some food, person serving disappeared and never came back so we went into Westfield instead. Dinner was ok, pizza was excellent and staff were efficient. Breakfast decent amount of choice only downside avocado smash clearly kept in the fridge so poached eggs were stone cold. Not sure we’d stay here if it were not for ABBA as not really much to do in the area so need to train or tube to get around.

First stay as an “Explorer” and won’t be last! Reception team very welcoming and friendly! Rooms are clean, spacious and modern. Cocktails and food in E20 Kitchen were delicious! Pleasantly surprised and would highly recommend, as had a very peaceful and relaxing stay!

We were very pleased with our stay, and the breakfast was good. Giving 5 stars, because we left in a hurry and forgot my son's stuffed animals in the bed. I contacted the hotel after returning home, and the housekeeping staff found them and offered to mail them to us. We had also left behind a phone charger, but I didn't mention it - was only concerned about the toys with sentimental value. Upon opening our package, the charger was in there, too! Great customer service and convenient location near several restaurants and bus station.

We have stayed at this hotel many times but this was the first with our dog. As usual the staff were welcoming and made a fuss over us and the dog. We ate in the restaurant in the evening and had breakfast the next morning. Both experiences were up to the usual high standard. Our dog enjoyed them as well! Many thanks for the upgraded room

Everything about my stay was positive. From the initial professionalism and attentiveness of the staff on reception creating an excellent first impression. The styling of the hotel is impressive. The rooms were superb, clean, well appointed and all expectations covered. The bathroom was spacious, with a large shower, separate bath and plenty of space for toiletries, including the complimentary things. The bed was comfortable. The room was well maintained, warm and inviting creating a relaxing space. I think the food offering was very good. Breakfast included freshly cooked menu items and a selection of buffet items. Dinner offering was also high quality, from the pizza area outside to the menu prepared in the open kitchen. However the standout was the staff, obviously trained to a high standard, they were friendly, there when needed without being overbearing. We were surprised by how easy it was to get to and from other parts of London. I would highly recommend this hotel and I hope to return soon.