The Stratford Hotel

Lovely 2 night stay at The Stratford on the ABBA Special rate. Checked into an Executive Guest Room as part of the package and whilst I couldn’t tell what was executive about it the room was absolutely fine. Very comfy bed. Water pressure in the shower not great but not terrible. Taxi’s to and from the ABBA arena included which was appreciated. Location is fantastic with a direct train from St Pancras (7 mins!) next door, Stratford Int DLR across the road or Statford for Elizabeth and Jubilee Lines a short walk through the Westfield Mall. The mall is a stones throw from the hotel and has loads of restaurants plus a Vue Cinema and Genting Casino. Breakfast both days was lovely. My only slight complaint was that they could leave a couple of bottles of water in the rooms for guests. Stay here and enjoy London for half the price of a Central London hotel. Will definitely return.

A really lovely hotel with genuinely nice staff spoiled by the following;- Watch please as you will be robbed at the bar! Double spirit measures are the unadvertised standard so be prepared! Make sure you ask for a single measure if that's what you want otherwise you will get a nasty surprise. A long weekend spoiled by money grabbing at it's most repugnant. I think some of this comes down to taking advantage of people's good nature. We're from a very isolated rural community and making a fuss is not the thing to do however there is a limit. I'm very aware of London prices and the cost of living but please don't take the proverbial. Not getting started about the random almost arbitrary service charges either.

Fantastic ABBA Voyage package. Complementary taxis, room upgraded to a King size, 20% off bar and E20 restaurant and a free breakfast. Wonderful, attentive staff who genuinely seemed pleased to see you and interested in your day. The most comfy bed; Sky TV, pod coffee maker, iron and ironing board, hairdryer, clothes brush and shoe horn. A suitcase rack, and a coat rack were also there. Robes to wear for your stay (1 provided - ask for another at reception alongside slippers.) You can take the slippers home with you. We had drinks in the E20 bar and tea there (good value.) Breakfast was delicious - both fresh and hot upon arrival, filter coffee, plus a continental breakfast there for anyone who wanted it. Five stars Stratford hotel (thank you very much!!)

Mixed experience really. The hotel itself is very nice in terms of accommodation and the staff are lovely, but there are quite a few frustrating details that let it down. There’s no swimming pool or spa, and the gym is extremely basic. The ladies on reception were genuinely warm and welcoming, however finding reception in the first place was surprisingly difficult. It’s tucked around a corner behind the bar and far from obvious, so you initially end up trying to check in at the bar itself. The rooms have lovely décor and the hotel overall is beautifully designed, but there are some baffling practical issues. Whoever installed the toilets has fitted them at what can only be described as midget height — you genuinely feel like you’re sitting on the floor. It’s hard to understand how this wasn’t picked up when the rooms were originally signed off before being rolled out across the hotel. There’s also a shaver socket with no shelf beneath it, just a sheer drop to the floor, which feels poorly thought out. The bathroom lights seem impossible to fully switch off regardless of which switch you press, and there’s no master switch by the front door, which makes leaving the room unnecessarily irritating. No complimentary water was provided in the room, and there are no prices displayed on the minibar items, although we later discovered these can be found via the TV. The bathroom door also sticks badly and drags along the carpet, making it awkward to close properly. The in-room advertising mentions a “seed garden”, which sounded lovely, but apparently no longer exists as the space has now been taken over by a sushi outlet or similar. Breakfast was honestly one of the worst hotel breakfasts I’ve ever had, although oddly it’s difficult to pinpoint one specific reason why. Everything was just bland, flavourless and oddly uninspiring. Some of the egg dishes, including a tofu option, were genuinely unpleasant. The juices and smoked salmon were lovely, but there was very little else on the savoury buffet to actually pair them with. The cooked breakfast items were poor enough that it’s hard to imagine any decent chef being happy for them to leave the kitchen. Even the tiny fruit juice glasses became irritating after a while. That said, there were definitely positives too: • Beautiful art feature in the courtyard • Very dog friendly - they made a real effort with bowls, food and a bed for our dog, which was a lovely touch • Excellent blackout curtains that worked very well • Beautiful interior design throughout the hotel • Very comfortable bed and pillows

The hotel itself is lovely as are the rooms. Very clean and well kept, bonus was breakfast where you can help yourself to continental but order your hot food off the menu. I recently had an issue after my stay but this was rectified by the reception manager Djahid who was very professional and helpful he also called back when he said he would which i appreciated and my issue was resolved.