Town Hall Hotel

I have stayed at the Town Hall Hotel and Apartments many times, and is usually my go-to home away from home in London. It has been consistently reliable for many years, with many familiar staff still here from my first visit. The reception team are excellent - always helpful, friendly and professional. They will go the extra mile and try to make your stay as comfortable as possible. The rooms are comfortable and one of the reasons I enjoy staying here is the kitchen area and washing facilities. The location is another great plus, being a 10 minute walk to the closest tube station on the Central line, and within walking distance of many great cafes and restaurants in East London, including Shoreditch. The public areas are well maintained and in immaculate condition, including the gym and pool. Unusually the usual amenities you would expect in the bathroom such as toothbrushes, razors or vanity kits are not there by default, but you can request for them. One major area for improvement is the breakfast at Elis restaurant, which is one of the least generous at a hotel based my many years of international travel. After Design Hotels removed free breakfast for Marriott Bonvoy members, you can either pay a pre-paid flat fee of GBP18 or pay for the room + breakfast option when you book. However, neither of these options make it clear that you can order limited items from the menu with restrictions on only one item in some cases (e.g. you cannot have a toast and porridge and must choose one only, when the toast is less than GBP4). This has resulted in us choosing to either have our own brought breakfast or going elsewhere to spend our money. The breakfast here is not an attractive option if you have time or want more value for your money. It would be helpful to have tiers of choices or more value fore returning/frequent guests.

Hotel looks great, well presented, clean and functional. Rooms were modern and well appointed. Food at the hotel is excellent. Only gripes, bathroom shower controls are very complicated (couldn't turn water off at one stage LOL) and a 'discretionary' service charge of £10 was added to our bill which we declined to pay. This is not a cheap hotel and to add £10 is a little underhand to be honest, embarrassing people into paying it. Don't do it, it is not needed, as we pay for the service in the hotel cost.

Comfortable, convenient aparthotel, near Bethnal Green Tube station. Great links for transport to central and east london - highly recommend it.

The room was very disappointing . Old /tired furniture, only 1 bedside light , shower over bath but the sunken bath so deep not easy to get in and out of the bath ,dangerous nail sticking up in the floorboard. Breakfast was disappointing and after the first day many of our party decided to eat breakfast elsewhere . Cleanliness was very good but won’t be staying again

Fantastic place to stay in East London. Love the neighborhood and our stays at the Town Hall are always fantastic. Great staff and beautiful hotel.