Overall a really wonderful hotel and great stay. We were upgraded which was fab and the room and space was amazing, bathrooms really beautiful! Just needed a little more attention to detail in some elements that would make all the difference, for example the curtains didn’t quite fit the windows and were hanging off the rail, some elements around needed maintenance or fixing / cleaning better. Nothing major but just would really elevate the whole level if addressed as some bits just felt a bit tired. We loved it though and would definitely return as was a great deal. Would probably say more a 4 star boutique hotel than a true 5 star experience. Pool was a lovely bonus and all the staff were lovely.

Stayed for 3 nights with my husband and daughter. The hotel itself was clean. The beds were so uncomfortable and absolutely rock hard. You could have done a tap dance on them they were that hard. All 3 of us had bad backs in the morning. On the second night it was really cold and the heating wouldn't work. We rang reception, and they sent maintenance up to our room (110). The guy said yes, it's broke and then bought us a heater. Fair enough, but having recently read some of the other reviews regarding heating, it seems its been broken for a while in different rooms. On check out morning, a bill was posted under our door for a service charge totalling nearly £40 . For what exactly coming in and making the bed?? We spoke to reception and told them to remove it, which they did but looked annoyed . We've stayed in many hotels and have never been charged for housekeeping. We wouldn't go back mainly because of the worst nights sleep ever and the heating

We stayed at the hotel the night before our wedding, room 101, the “bridal suite” where the only place to hang my wedding dress was off the window ledge. Quite a precarious spot where the hanger could have slipped off at any point given the dress' weight. How does a five-star hotel doesn’t have merely a nail high enough on a wall where brides can hang their dresses so the train is not bunched up on the floor. My train wasn't even that long. Front of house staff suggested I hang it in a room just off the front desk (?). - We spent months going back and forth with the events coordinators to finalise the last details and make sure everything was set up the way we requested. The chairs in the Council Chamber were not set up like agreed. There were family members sitting on the main floor (pit) when there should have only been two chairs for us to sit down during the reading portion of the ceremony, we had to stand instead. The chairs are not nailed to the floor. Why couldn’t they be set up as requested? - The main table wasn’t set up as we requested, there was supposed to be a gap in front of my partner and me at the table, instead, there were two people sitting in front of us. The floral arrangement prevented us from being able to talk to them properly. At no point was it communicated that the seats would be changed without our approval which meant the seating plan we printed for our guests to find their seats wasn’t 100% accurate. - My partner had to deal with the music not playing during the reception meal instead of enjoying himself because they didn’t have the correct plug. The venue should provide a device that is already plugged in for couples to put their music in. My partner’s best man ended up leaving his phone for the music to play because it would only connect to an iPhone (not an iPad or Android). - Staff doing the service were not dressed appropriately for a wedding. There were members of staff wearing plain white t-shirts with jeans, others with mismatched black and grey t-shirts doing the meal service. Not the unifying look you expect to see at a wedding. - One of our vendors had requested assistance from the venue to be able to set up prior to the day but they were not assisted the way the venue confirmed to us they would. This was the only vendor we had booked that hadn’t worked with the hotel before. - Maybe the reason why so many things went wrong was the fact that the wedding coordinator we had been speaking to since our initial booking for May 2020 left 3 weeks before our wedding - passing the baton to someone else. Was there a lack of debrief/communication between them? It was clear once she knew she was leaving, that she had no interest in helping us continue to plan our day. - The cake and takeaway boxes for guests were put out later than expected (after 9 pm) and together with the toasties making it a weird combination. The cake was cut at 7:30 pm. - We asked for a menu of the drinks the bar would be serving the evening of the wedding but found that some of the drinks in the menu provided to us weeks prior were not available to order. There was no menu on the night either which meant guests didn’t know what was available and what they could or couldn’t order. A bar with no menu? - Pictured is the area behind the bathroom sink which was filthy upon arrival. Very poor cleaning practices. I’m a detail-oriented person (like many couples planning their wedding are - after all, it’s a once-in-a-lifetime event) and felt like the hotel didn’t match my expectation in being able to deliver on these details, some of which they confirmed they would. The events team at Town Hall Hotel does not inspire confidence that they can handle an event the magnitude of a wedding. I would not recommend couples to book their wedding at the Town Hall Hotel.

Attended for a close friend’s wedding which was taking place at 3pm. On booking, the hotel advised if I went direct with them rather than via booking.com they would guarantee me access to my room by 2pm. It cost me more to book direct. The staff on reception were abrupt and didn’t show any care or customer service. They advised me to keep checking in with them which I did but as it got to 2pm I was still without my room and was told they couldn’t keep chasing housekeeping and that I shouldn’t have been told I could have access to my room by 2pm. I eventually got into my room but only after I raised that other guests who arrived after me were being shown to their room and were part of the same wedding party.

My partner and I stayed here in the start of march, he was the one that booked it and I can confidently say that service at the reception was outstanding, receptionist Mo was phenomenal was service created a great atmosphere for the hotel and was so friendly and warm, helped us with our bags! Will definitely visit again.