The Westin London City

The hotel is fantastic and the location is as good as it gets. Dylan and the reception team provided excellent care ahead of check-in, while Yared, Alejandro, Christina and Mehrigul ensured each breakfast was a genuine pleasure. Simply an excellent experience all round.

We had a great time at the hotel. The family room worked very well for us. Pool, jacuzzi and saunas were very nice although kids are allowed only 8-10:30 and 14-16:30. Kids also got ‘passports’ to collect stamps across the hotel and then they were able to exchange it for a toy prize, which was very nice touch. We also got scooters and helmets for them which allowed us to explore are around the river. Last but not least, we enjoyed our breakfasts at Mosaic with great service from Alejandro, Yared, Cristina and Mehrigul. Make sure to try made to order omlets, we enjoyed ours very much :)

I arrived at the Westin Spa and was warmly welcomed by Amina at reception, who was friendly and helpful in explaining the facilities and locker rooms. My treatment was exceptional, and Lina gave a great massage with the perfect amount of pressure. Overall, a very relaxing and enjoyable experience.

This was my second stay at The Westin London City, after previously visiting in January, and it remained a polished, comfortable and very well-located hotel. This stay was a one-night leisure visit at the end of May, booked directly using Marriott Bonvoy points. Check-in made a very good first impression. There was a system issue, so it took a little longer than expected, but the staff member was genuinely lovely throughout. She acknowledged my Marriott Bonvoy Gold Elite status, offered me a drink while I waited, and then walked me to the lift while explaining the hotel’s amenities. That personal touch really stood out. I booked a Signature Room using 68,000 points and received the Signature Room I had booked, with no upgrade. The room was spacious, cosy and well equipped, with soft lighting, Chromecast on the TV, a fridge, coffee machine, Brita carafe, plenty of USB outlets and sleep balm. The bathroom was lovely, with a rainfall shower, robe and slippers, and Westin’s White Tea amenities, which smelled great. The view was over a busy road rather than a city view, but it was still pleasant enough for people-watching. The hotel was spotless, and the room felt very clean and well maintained. Sleep quality was mostly very good, especially the bed, which had a really comfortable mattress. The pillows were a little soft for me, although I am sure I could have requested firmer ones if I had thought of it at the time. Blackout was okay but not complete, with some light leakage. The temperature was comfortable, but the thermostat screen stayed lit at night, so I covered it to dull the light. I did not use the restaurant, breakfast, bar, gym, pool or spa on this stay, so I cannot comment on those properly. The public areas I did see were modern, clean and cosy, especially the expansive lobby, and the lifts were all fine. I also received 500 points for not having housekeeping, which made sense on a one-night stay. Location is a real strength. The hotel is right by Mansion House station, very central and easy to get to, which made it convenient for a leisure stay in London. The main downside was the limited Gold Elite recognition. My status was acknowledged and a drink was offered, but there was no room upgrade. I used 68,000 points for a night that would have cost around £323, so the points value was not especially strong, although the quality of the hotel and location still made the stay enjoyable. I would happily stay again. The Westin London City remains a spotless, modern and comfortable hotel with warm service and an excellent City location, but I would manage expectations around upgrades as a Gold Elite member.

Had a spa day at Westin - had a really relaxing massage with Lina, she was so friendly and felt so good afterwards. The receptionists Jessica and Amiala were also super friendly and helpful. The pool was quiet and had a good atmosphere too.